An Investigation on the Antecedents and Consequences of Incivility in the Workplace

Year 2024, Volume: 2 Issue: 48, 227 - 241

Yılmaz Pekmezcan

https://doi.org/10.35343/kosbed.1591758

Abstract

This study has comprehensively addressed the definition, types, causes, consequences and methods of combating incivility in the workplace. Incivility is defined as low-intensity and ambiguous intentional behaviours that are contrary to organisational norms and manifests itself in verbal, non-verbal, written and physical forms. The study examined the effects of individual factors (personality traits, stress), organisational factors (lack of leadership, unfair climate) and environmental factors (cultural norms, economic conditions) on incivility. It was found that incivility has negative consequences such as stress, burnout and low job satisfaction at the individual level and low productivity, high employee turnover and loss of trust at the organisational level. The study recommends developing effective organisational policies, encouraging positive leadership practices, organising awareness trainings and using technological solutions to combat incivility. Preventing incivility will support organisational success as well as increasing individual well-being.

Keywords

Incivility Behaviours, Workplace Incivility, Organisational Behaviour

İşyerinde Nezaketsizliğin Nedenleri ve Sonuçları Açısından Bir İnceleme

Abstract

Bu çalışma, iş yerinde nezaketsizliğin tanımını, türlerini, nedenlerini, sonuçlarını ve mücadele yöntemlerini kapsamlı bir şekilde ele almıştır. Nezaketsizlik, örgütsel normlara aykırı, düşük yoğunluklu ve belirsiz niyetli davranışlar olarak tanımlanmakta; sözel, sözel olmayan, yazılı ve fiziksel biçimlerde kendini göstermektedir. Çalışma, bireysel faktörler (kişilik özellikleri, stres), örgütsel faktörler (liderlik eksikliği, adaletsiz iklim) ve çevresel faktörlerin (kültürel normlar, ekonomik koşullar) nezaketsizlik üzerindeki etkilerini incelemiştir. Nezaketsiz davranışların bireysel düzeyde stres, tükenmişlik ve düşük iş tatmini; örgütsel düzeyde ise düşük verimlilik, yüksek çalışan devri ve güven kaybı gibi olumsuz sonuçlar doğurduğu tespit edilmiştir. Çalışma, nezaketsizlikle mücadelede etkili örgütsel politikalar geliştirilmesi, pozitif liderlik uygulamalarının teşvik edilmesi, farkındalık eğitimleri düzenlenmesi ve teknolojik çözümlerden yararlanılmasını önermektedir. Nezaketsizliğin önlenmesi, bireysel refahı artırmanın yanı sıra örgütsel başarıyı da destekleyecektir.

Keywords

İşyeri Nezaketsziliği, Nezaketsiz Davranışlar, Örgütsel Davranış

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