PROBLEMS IN URBAN E-COMMERCE DELIVERIES: A SURVEY STUDY

Abstract

Many businesses in the e-commerce sector have different logistic processes, delivery quantity, densities and speeds. Nevertheless, the most important goal is to ensure that the products and services reach their customers quickly and smoothly. However, online businesses and logistics companies have not been able to adapt to e-commerce and digital processes as fast as customers. For this reason, both businesses and customers experience major problems in the delivery of online products. Therefore, the aim of this study is to investigate the physical distribution problems in e-commerce logistics. In the first three sections, e-commerce, logistics and e-commerce logistics are mentioned and in the last part, a survey is conducted for online retail businesses in Mersin province and the data obtained are evaluated.

Keywords

• E-Commerce
• Logistics
• E-commerce Logistics
• Urban Delivery Problems

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