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Abstract

Especially in high-tech industries like telecommunication, the nature of increased competition forces companies to improve their organizational effectiveness through establishing performance management systems, improving managerial competencies and utilizing leadership development. However, effectiveness and sustainability of performance management are dependent on the quality of goal setting in all levels of management. Therefore, relationships of goal setting as a critical management competency with leadership characteristics can provide insights on how to improve goal setting performance in an organization through leadership development. Within this conceptual framework, based on the theoretical background and using the findings of a case study in telecommunication industry, this study aims to explore the relationship between the leadership styles and goal setting performances of managers. At first, goal setting performance of middle level managers in the studied company is evaluated by executives and human resources experts. They considered the appropriateness and achivement level of the goals and objectives that the evaluated manager had identified and assigned to his/her subordinates within the 360 degree Performance Appraisal System before. Then, in order to find out the leadership characteristics of the studied middle level managers, the managerial competency set in the 360 degree performance appraisal system of the studied company is associated with the Multi-factor Leadership Questionnaire (MLQ) of Bass and Avolio (1995). By this way, the common statements in both questionnaires are defined. Based on the scores that the middle level managers received from the competencies that are common in 360 degree performance appraisal system and MLQ, the leadership characteristics of the studied managers are found out. By conducting a correlation test, we explored the relationships between the goal setting performances of middle level managers and their leadership characteristics. The findings from data analysis revealed that leadership characteristics like informing roles and responsibilities to the employees, giving feedback for the development of his/her employees and keeping his/her employees motivated in the team are positively correlated to goal setting performance of the middle level managers

Keywords

• Leadership, Performance Management, Goal Setting, Telecommunication Industry

LİDERLİK ÖZELLİKLERİ VE HEDEF BELİRLEME YETKİNLİĞİ İLİŞKİSİNE BİR BAKIŞ: TELEKOMUNİKASYON SEKTÖRÜNDEN BİR UYGULAMA

Abstract

Özellikle telekomunikasyon gibi ileri teknoloji sektörlerinde giderek artan rekabet, şirketleri örgütsel etkinliklerini artırmaya zorlamaktadır. Bu amaçla, şirketler rekabete uyum sağlayacak şekilde organizasyonel performanslarını yönetebilmelerini sağlayacak performans sistemleri kurmak, yönetsel yetkinliklerini iyileştirmek zorunda kalmakta; yöneticilerin liderlik karakteristiklerini anlamak ve geliştirmek yoluna gitmektedirler. Performans yönetiminde doğru ve etkin hedef belirleme yetkinliğine gereken önemin verilmesi, bir liderlik özelliği olarak incelenmesi ve araştırılmasına ihtiyaç duyulmaktadır. Bu bağlamda, bu araştırma, Türkiye’deki büyük bir telekomunikasyon şirketinde yapılan bir vaka analizi ile, orta seviye yöneticilerin liderlik özellikleri ile etkin yönetsel hedefler belirleme yetkinlikleri arasındaki ilişkiyi araştırmaktadır. İncelenen şirkette, orta düzey yöneticilerin hedef belirleme yetkinlikleri, şirket performans sisteminde tanımladıkları hedeflerinin çeşitli kriterlere göre şirket üst yönetimi ve insan kaynakları uzmanları tarafından değerlendirilerek puanlanmıştır. Daha sonra Bass ve Avolio’nun (1995) geliştirdiği Çok Faktörlü Liderlik Anketi (Multifactor Leadership Questionnaire) soru ifadeleri ile incelenen şirketin 360 derece performans değerleme sistemindeki yönetsel yetkinlikler seti karşılaştırılmış; her ikisinde de ortak olarak bulunan liderlik soruları/özellikleri tespit edilmiştir. Bu eşleştirme sonucunda, orta düzey yöneticilerin, şirketin performans değerleme sistemindeki puanlardan, liderlik özelliklerine dair performansları belirlenmiştir. İncelenen yöneticilerin, hedef belirleme performansları ile dönüşümsel liderlik özellikleri arasındaki ilişkiler korelasyon analizi ile araştırılmıştır. Araştırma sonuçlarına göre, orta düzey yöneticilerin çalışana rol ve sorumluluklarını açıkça bildirmek, çalışana gelişimleri için geri bildirim vermek ve çalışanlarını takım içinde yüksek motivasyonda tutmak gibi liderlik özellikleri ile etkin hedef belirleme performansları arasında pozitif bir ilişki bulunmuştur.

Keywords

• Liderlik, Performans Yönetim Sistemi, Hedef Belirleme, Telekomünikasyon Sektörü

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