AN EXAMINATION ON THE CONSUMER PROBLEMS ENCOUNTERED, THE USE OF CONSUMER RIGHTS AND THE DECISIONS OF CONSUMER PROBLEMS ARBITRATION COMMITTEE
Öz
Consumer rights, already accepted and embraced by most of the international communities and institutions, are among the basic human rights. However, there is no adequately accumulated literature yet in Turkey regarding how consumer rights are used and what sort of consumer problems are experienced in practice, despite the fact that Turkish consumers have been under the umbrealla of Consumer Protection Law for about 20 years. The purpose of this study is to determine and analyze how consumer rights are used, what common consumer problems are met in practice, how they are solved by arbitration committees for consumer problems. In this regard the study includes examinations and the results of those from descriptive analyses of the consumer applications made to the arbitration committee in one of the provinces in Central Anatolia. The findings reveal that consumers experience the most problems with banks; the remaining are comparably lesser than those with banks; (yet, among those) the number of problems experienced with goods are higher than those with services, and most of the decisions made by the arbitration committee are in favor of consumers.
Anahtar Kelimeler
Kaynakça
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