The Role of Open Government in Maintaining Trust in Public Administration

Year 2023, , 1163 - 1180, 18.12.2023

Songül Demirel Değirmenci , Yurdanur Ural Uslan

https://doi.org/10.26466/opusjsr.1296596

Abstract

The concept of trust has gained significance in the discourse surrounding traditional public administration, which has been questioned in various respects regarding its relationship with the public. The political, social, and economic changes that have occurred in recent times have led to numerous transformations in the unx”derstanding of public administration. It is crucial to maintain trust in relationships, and this is a topic that has been thoroughly discussed. Trust approaches are evaluated within public administration paradigms in this study. The objective of this research is to assess how government openness impacts citizens’ trust in the government. To measure the influence of open states on public trust, European social research data and data from the open government index, developed by the World Justice Project, were utilised. To investigate whether the countries’ level of open statehood alters trust in public administration, the study initially utilized the Kruskal-Wallis test, followed by the Mann-Whitney U test to identify the variance origin. The findings confirmed the positive impact of open statehood on trust.

Keywords

Public administration, trust, open government.

Kamu Yönetimine Güvenin Sağlanmasında Açık Devletin Rolü

Abstract

Her ilişkinin temelinde yer alan güven duygusu, devlet ve halk arasında geleneksel kamu yönetimi anlayışının birçok bakımdan sorgulanması sonrasında tartışılan kavramlardan biri olmuştur. Kamu yönetimi anlayışı dünyada siyasal, sosyal ve ekonomik değişmelere paralel biçimde çeşitli dönüşümler geçirmiştir. Güven kavramı da üzerinde tartışılan ve önem kazanan bir konu olmuştur.
Çalışmada kamu yönetimi paradigmaları çerçevesinde güven olgusu incelenmektedir. Çalışmanın amacı, devletin açıklığa dair uygulamalarının vatandaşın devlete olan güveni üzerindeki etkisini değerlendirmektir. Açık devletlerin halkın güveni üzerindeki etkisini ölçmek amacıyla; Avrupa sosyal araştırma verileri ile World Justice Project tarafından geliştirilen açık devlet indeksinin verileri kullanılmıştır. Ülkelerin, açık devlet olma düzeylerinin kamu yönetimine duyulan güveni etkileyip etkilemediğini incelemek amacıyla ilk olarak Kruskall Wallis testi uygulanmış, sonrasında elde edilen farklılığın kaynağını tespit etmek amacıyla Mann whitney-u testi kullanılmıştır. Elde edilen bulgular sonucunda açık devletin güveni olumlu düzeyde etkilediği tespit edilmiştir.

Keywords

Kamu yönetimi, güven, açık devlet

References

• Ayers, D. (2007). Evolving the link. IEEE Internet Computing. 11(3). 94–95. doi: 10.1109/MIC.2007.53
• Bouckaert, G. (2012). Reforming for Performance and Trust: Some Reflections. Network of Institutes and Schools of Public Administration in Central and Eastern Europe. The NISPAcee Journal of Public Administration and Policy, 5(1), 9–20
• Duverger, M. (1998). Political sociology. İstanbul: Varlık Publications.
• Eroğlu, Ş. (2019), Socio-economic Value of Open Government Data and Barriers to Use: Türkiye in International Indicators, Yalçınkaya, B., Ünal, M. A., Yılmaz, B. ve Özdemirci, F.(Ed.), Information Management and Information Security in the Industry 4.0 Process: eDocument-eArchive-eGovernment-Cloud Computing-Big Data Artificial Intelligence. (pp. 431-449), Ankara: Ankara University Information Management Systems Certification and Information Center.
• Eroğlu, Ş. (2018). Open government and open government practices: An evaluation of public institutions in Turkey. DTCF Dergisi. 58(1), 462-495.
• European Social Survey (ESS). About the European social survey european research infrastructure https://www.europeansocialsurvey.org/about/ [accessed November 15, 2022].
• European Social Survey Round 10 Data (ESS-10). 2020. Integrated file, edition 2.2 10.18712/ess10e02_2. https://ess-search.nsd.no/en/study/172ac431-2a06-41df-9dab-c1fd8f3877e7 [accessed December 29, 2022].
• Fukuyama, F. (2005). Trust (social virtues and creation of prosperity). (Trans. Buğdaycı, A.). Istanbul: Türkiye İş Bank Publications.
• Frederickson, H. G. (1971). Organization theory and new public administration, in F. Marini (Ed.). Toward a New Public Administration - The Minnowbrook Perspective. Philadelphia: Chandler Press.
• Fredericson, H. G. (1989). Minnowbrook II. changing epochs of public administration. Public Administration Review, 49(2), 95-100.
• Gil Garcia, J. R. (2003). Toward a public administration: Minnowbrook III. a reflection and proposal. Ciencia Ergo Sum, Marzo. 10(1). 98-99.
• Gay, P. D. (2002). Praise for bureaucracy (Weber-Organization-Ethics). Istanbul: Değişim Publications.
• Lambright, W. H. (1971) The Minnowbrook perspective and the future of public affairs: public administration is public-policy making. F. Marini (Ed.). Toward A New Public Administration: The Minnowbrook Perspective. (pp.332-346).
• Lewicki, R.J and B.B. Bunker (1996), Developing and maintaining trust in work relationships. M Kramer, Roderick and T.Tyler, Rom (Ed), Trust in Organizations: Frontiers of Theory and Research, (pp.114-139), London: Sage Publications.
• Mabillard, V., and Pasquier, M. (2016). Transparency and trust in government (2007–2014): A comparative study. NISPAcee Journal of Public Administration and Policy, 9(2), 69-92.
• Marini, F. (Ed.) (1971). Toward a new public administration- the minnowbrook perspective. (3. Thrd). Cleveland USA: Chandler Press.
• Muthusamy, Senthil K., and Margaret A. White. (2005). Learning and knowledge transfer in strategic alliances: a social exchange view. Organization Studies, 26(3), 415–441.
• Osborne, S. P.(2010). The new publıc governance?. London and New York: Routledge.
• Özkalp, E. & Kırel, Ç. (2001). Organizational behavior, Publication Nu: 149. Eskişehir: Anadolu University Education, Health and Scientific Research Foundation.
• Peker, Ö. (1995). Continuity of management improvement. Publication Nu: 258, Ankara: TODAİE Publications.
• Rothstein, B., & Stolle, D. (2008). The state and social capital. An institutional theory of generalized trust. Comparative Politics, 40(4), 441–460.
• Rousseau, D., Sitkin, M., Burt, S.B. vd. (1998), Not so different after at all: a cross-discipline view of trust. Academy of Management Review, Vol. 23, 393-404.
• Schmidthuber, L., Ingrams, A. and Hilgers, D. (2021). Government openness and public trust: the mediating role of democratic capacity. Public Administration Review. 81(1), 91-109. https://doi.org/10.1111/puar.13298 Shappiro, D.L., Sheppard, D.H. and C. Cheraskin (1992). Business on a handshake. Negotiation Journal. 8(4), 365-377.
• Sønderskov, K.M., Dinesen, P.T. (2016) Trusting the state, trusting each other? the effect of ınstitutional trust on social trust. Polit Behav 38, 179–202.
• Örmeci, O. (2015). Francis Fukuyama, Star Kıbrıs, http://starkibris.net/index.asp?haberID=218475 [accessed December 12, 2022].
• Tauberer, J. (2012). Ancient Origins of Open Access to Law. https://opengovdata.io/2014/ancient-origins-open-access-to-law/ [accessed May 1, 2023]
• Tauberer, J. (2014). Open government data: the book. ttps://opengovdata.io [accessed November 10, 2022].
• Weber, M. (1993). Sociology articles, (Trans. Parla, T.). Istanbul: İletişim Publications.
• Weber, M. (2005). Bureaucracy and authority, İstanbul: Adres Publications.
• Fişek, K. (1975). Management, Ankara: Ankara University Faculty of Political Sciences Publications.
• Ubaldi, B. (2013). Open government data: towards empirical analysis of open government data initiatives. Paris: OECD. 15, https://www.oecdilibrary.org/docserver/5k46bj4f03s7en.pdf?expires=1671182585&id=id&accname=guest&checksum=0B32CE73102F43BF4ECC676138B6C20E [accessed November 15, 2022].
• The World Justice Project (2022). Overview, what is the rule of law?, https://worldjusticeproject.org/about-us/overview/what-rule-law [accessed November 11, 2022].
• The World Justice Project (2022). Rule of law index, countries scored by open government. https://worldjusticeproject.org/rule-of-law-index/global/2022/Open%20Government [accessed November 13, 2022].
• Welch, Eric W., Charles C. Hinnant, and M. Jae Moon. (2005). Linking citizen satisfaction with e-government and trust in government.. Journal of Public Administration Research and Theory. 15(3), 371–391.
• Van de Walle, S., Roosbroek S.V., and Bouckaert G. (2008). Trust in the public sector: is there any evidence for a long-term decline?. International Review of Administrative Sciences 74(1), 47–64.
• Yeniçeri, Ö. (2002), Management of organizational change, Ankara: Nobel Publications.