Research Article
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Year 2022, Volume: 19 Issue: 46, 365 - 379, 30.03.2022
https://doi.org/10.26466/opusjsr.1069072

Abstract

References

  • Akduman, G. (2021). Adaptation of the zoom exhaustion & fatigue questionnaire into Turkish: A validity and reliability study. Journal of Behavior At Work, 6(1), 16-28. DOI: https://doi.org/10.25203/idd.
  • Amponsah, S. & Wyk, M. M. (2022). Academic experiences of “Zoom-Fatigue” as a virtual streaming phenomenon during the COVID-19 pandemic. International Journal of Web-Based Learning and Teaching Technologies, 17(6), 1-16. DOI: 10.4018/IJWLTT.287555 .
  • Bailenson, J. N. (2021). Nonverbal overload: A theoretical argument for the causes of Zoom Fatigue. Technology, Mind and Behavior, 2(1). https://doi.org/10.1037/tmb0000030.
  • Baltacı, A. (2019). Nitel araştırma süreci: Nitel bir araştırma nasıl yapılır? Ahi Evran Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 5(2), 368-388.
  • Barret, D. & Twycross, A. (2018). Data collection in qualitative research. Evidence-Based Nursing, 21(3), 63-64. http://dx.doi.org/10.1136/eb-2018-102939.
  • Baygın, E., Yalap, O. & Polatçı, S. (2022). Yenilikten yorgunluğa: Zoom yorgunluğu ölçeğinin geçerlilik ve güvenilirlik çalışması. 8. Örgütsel Davranış Kongresi Bildiriler Kitabı, 390-400.
  • Bennett, A. A., Campion, E. D., Keeler, K. R. & Keener, S. K. (2021). Videoconference fatigue? Exploring changes in fatigue after videoconference meetings during COVID-19. Journal of Applied Psychology, 106(3), 330-344. http://dx.doi.org/10.1037/apl0000906.
  • Boathra, S. (2020). (20.12.2021). https://thriveglobal.com/stories/how-to-avoid-zoom-fatigue-while-working-from-home/?utm_source=Newsletter_General&utm_medium=Thrive.
  • Curry, D. (2022). (22.02.2022). https://www.businessofapps.com/data/microsoft-teams-statistics/.
  • Dilekçi, Ü. & Limon, İ. (2020). COVID-19 salgını bağlamında öğretmenlerin algıladıkları aşırı işletişim yükü düzeylerinin incelenmesi. Milli Eğitim, 49(1), 231-252. DOI: 10.37669/milliegitim.776450. Ebner, N. & Greenberg, E. E. (2020). Designing binge-worthy courses: pandemic pleasures and COVID-19 consequences. Negotiation Journal, 36(4), 535-560. https://doi.org/10.1111/nejo.12339.
  • Fauvilla, G., Luo, M., Queiroz, A. C. M., Bailenson, J. N. & Hancock, J. (2021a). Zoom exhaustion & fatigue scale. Computers in Human Behaviors Report, 4, 1-10. DOI: 10.2139/ssrn.3786329.
  • Fauvilla, G., Luo, M., Queiroz, A. C. M., Bailenson, J. N. & Hancock, J. (2021b). Nonverbal mechanisms predict Zoom fatigue and explain why women experience higher levels than men. SSRN Electronic Journal, https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3820035. DOI: 10.2139/ssrn.3820035.
  • Fosslien, L. & Duffy, M. W. (2020). (01.05.2021). How to combat Zoom fatigue. Harward Business Review, https://hbr.org/2020/04/how-to-combat-zoom-fatigue.
  • Hannah, J., Burrows, E. L., Rethnam, V., Kramer, S. & Bernhardt, J. (2021). “Can you hear me?” Video conference coping strategies and experience during COVID-19 and beyond. Work, 70(3), 723-732. DOI:10.3233/WOR-210279.
  • Iqbal, M. (2022). (22.02.22). Zoom revenue and usage statistics 2022, https://www.businessofapps.com/data/zoom-statistics/.
  • Jackson II, R. L., Drummond, D. K. & Camara, S. (2007) What is qualitative research? Qualitative Research Reports in Communication, 8(1), 21-28. DOI: 10.1080/17459430701617879.
  • Kagan, D., Alpert, G. F. & Fire, M. (2020). (10.03.2022). Zooming into video conferencing privacy and security threats. https://arxiv.org/abs/2007.01059.
  • Karataş, Z. (2015). Sosyal bilimlerde nitel araştırma yöntemleri. Manevi Temelli Sosyal Hizmet Araştırmaları Dergisi, 1(1), 62-80.
  • Lee, J. (2020). (01.03.2021). A neuropsychological exploration of Zoom fatigue. Psychiatric Times, https://www.psychiatrictimes.com/view/psychological-exploration-zoom-fatigue. Mohajan, H. (2018). Qualitative research methodology in social sciences and related subjects. Journal of Economic Development, Environment, and People, 7(1), 23-48.
  • Nadler, R. (2020). Understanding “Zoom fatigue”: Theorizing spatial dynamics as third skins in computer-mediated communication. Computers and Composition, 58, 102613.
  • Okabe-Miyamoto, K., Durnell, E., Howell, R. T. & Zizi, M. (2021). Did zoom bomb? Negative video conferencing meetings during COVID-19 undermined worker subjective productivity. Human Behavior and Emerging Technology, 3, 1067-1083. DOI: 10.1002/hbe2.
  • Oducado, R. M. F., Fajardo, M. T., Parreno-Lachica, G. M., Maniago, J. D., Villanueva, P. M. B., Dequilla, A.C., Montana, H. C., & Robite, E. E. (2021). Predictors of videoconference fatigue: Results from undergraduate nursing students in the Philippines. Asian Journal for Public Opinion Research, 9(4), 310-330 http://dx.doi.org/10.15206/ajpor.2021.9.4.310.
  • Özen, Z., Körükmez, L. & Akbaş Demirel, C. (2021). Dijital çağda sivil toplum: İmkanlar ve kısıtlılıklar. https://insanhaklariokulu.org/wp-content/uploads/2021/05/Dijital-Cagda-Sivil-Toplum.pdf.
  • Peper, E., & Yang, A. (2021). Beyond Zoom fatigue: Re-energize yourself and improve learning. Academia Letters, 257, 1-7. https://doi.org/10.20935/AL257.
  • Peper, E., Wilson, M., Rosegard, E., & Harvey, R. (2021). Avoid Zoom fatigue, be present and learn. Neuro Regulation, 8(1), https://doi.org/10.15540/nr.8.1.47.
  • Reidl, R. (2021). (02.02.2022). On the stress potential of videoconferencing: definition and root causes of Zoom fatigue. Electronic Markets, https://link.springer.com/article/10.1007/s12525-021-00501-3. https://doi.org/10.1007/s12525-021-00501-3 .
  • Reisinger, T. (2020). (01.01. 2022). Zoom security: I’ve researched problems with video conferencing for years – here’s what you need to know. https://theconversation.com/zoom-security-ive-researched-problems-with-video-conferencing-for-years-heres-what-you-need-to-know-136330.
  • Rößler J, Sun J, & Gloor P. (2021). Reducing videoconferencing fatigue through facial emotion recognition. Future Internet. 13(5), 126. https://doi.org/10.3390/fi13050126.
  • Rump, J. & Brandt, M. (2020). (01.02.2021). Zoom fatigue. Report of Institute for Employment and Employability. IBE. https://www.ibe-ludwi gshafen.de/wp-content/uploads/2020/09/EN_IBE-Studie-Zoom- Fatigue.pdf. Salman Yıkmış, M (2020). Nitel araştırmalarda e-görüşme tekniği. Trakya Üniversitesi Sosyal Bilimler Dergisi, 22(1), 183-197. DOI: 10.26468/trakyasobed.556296.
  • Shangguan, Z., Wang, M.Y. & Sun, W. (2020). What caused the outbreak of COVID-19 in China: From the perspective of crisis management. International Journal of Environmental Research and Public Health. 17(9), 3279. https://doi.org/10.3390/ijerph17093279.
  • Sharma, M.K, Sunil, S., Anand, N., Amudhan, S. & Ganjekar, S. (2021). Webinar fatigue: Fall out of COVID-19. Journal of Egyptian Public Health Association, 96(9), 1-2. https://doi.org/10.1186/s42506-021-00069-y.
  • Sharma, M.K., Anand, N., Ahuja S., Thakur P.C., Mondal, I. & Singh, P. (2020). Digital burnout: COVID-19 lockdown mediates excessive technology use stress. World Social Psychiatry, 2(2), 171-172. DOI: 10.4103/WSP.WSP_21_20.
  • Tobing, A. V. M., Irawan, V., Salim, Y. & Sulistyavati, S. W. (2022). Participants' Levels of understanding before and after attending the zoom fatigue during COVID-19 Pandemic Webinar. World Journal of Advanced Research and Reviews, 13(01), 338–342. https://doi.org/10.30574/wjarr.2022.13.1.0017.
  • Shoshen, H. N. & Whert, W. (2021). Understanding Zoom fatigue: A mixed-method approach. Applied Psychology, Special Issues, 1-26. DOI10.1111/apps.12360.
  • Tucker, S., Layson-Wolf, C., Coop, A., Lebovitz, L. & Anagnostou, G. (2021). Combating ‘Zoom-fatigue’: A comprehensive approach to academic program adaptation and supporting digital wellness during COVID-19. In T. Bastiaens (Ed.), Proceedings of EdMedia + Innovate Learning (p.727-731). United States: Association for the Advancement of Computing in Education (AACE).
  • Wiederhold, B. K. (2020). Connecting through technology during the Coronavirus Disease 2019 pandemic: Avoiding “Zoom Fatigue’’. Cyberpsychology, Behavior, and Social Networking, 23(7), DOI: 10.1089/cyber.2020.29188.bkw. William, N. (2021). Working through COVID-19: ‘Zoom’ gloom and ‘Zoom’ fatigue. Occupational Medicine, 71(3), 164. https://doi.org/10.1093/occmed/kqab041.
  • World Economic Forum (2020). (31.01.2022). https://www.weforum.org/agenda/2020/03/infographic-apps-pandemic-technology-data-coronavirus-covid19-tech/.
  • Yıldırım, A. & Şimşek, H. (2016). Sosyal bilimlerde nitel araştırma yöntemleri. Ankara: Seçkin Yayıncılık.

A New Exhaustion Emerged with COVID-19 and Digitalization: A Qualitative Study on Zoom Fatigue

Year 2022, Volume: 19 Issue: 46, 365 - 379, 30.03.2022
https://doi.org/10.26466/opusjsr.1069072

Abstract

The study aimed to reveal the physical, mental, and emotional effects of Zoom fatigue and the behaviors of the participants during the use of the video conference programs. Zoom fatigue refers to the feeling of exhaustion associated with the use of videoconferencing. Bailenson (2021) states that the concept of 'Zoom Fatigue', is used for general evaluations of video conferencing. With the COVID-19, education activities started to be carried out through video conference programs. Therefore, it is important to examine Zoom fatigue in the education sector. The sample of the study consists of 51 participants. 30% of the participants are teachers and 70% of the participants are academic staff. The data were obtained through the semi-structured interview form. Qualitative research methods were preferred to evaluate and interpret subjective experiences, perceptions, and feelings of the participants. The data were analyzed by descriptive analysis technique. According to the results of the study, Zoom fatigue affects the physical and mental well-being of the users negatively. Zoom fatigue causes exhaustion, stress and increases the mental and cognitive load. Especially among women, mirror anxiety is experienced. The study will guide employees and organizations about struggling with Zoom fatigue. Also, the study will contribute to organizational behavior literature.

References

  • Akduman, G. (2021). Adaptation of the zoom exhaustion & fatigue questionnaire into Turkish: A validity and reliability study. Journal of Behavior At Work, 6(1), 16-28. DOI: https://doi.org/10.25203/idd.
  • Amponsah, S. & Wyk, M. M. (2022). Academic experiences of “Zoom-Fatigue” as a virtual streaming phenomenon during the COVID-19 pandemic. International Journal of Web-Based Learning and Teaching Technologies, 17(6), 1-16. DOI: 10.4018/IJWLTT.287555 .
  • Bailenson, J. N. (2021). Nonverbal overload: A theoretical argument for the causes of Zoom Fatigue. Technology, Mind and Behavior, 2(1). https://doi.org/10.1037/tmb0000030.
  • Baltacı, A. (2019). Nitel araştırma süreci: Nitel bir araştırma nasıl yapılır? Ahi Evran Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 5(2), 368-388.
  • Barret, D. & Twycross, A. (2018). Data collection in qualitative research. Evidence-Based Nursing, 21(3), 63-64. http://dx.doi.org/10.1136/eb-2018-102939.
  • Baygın, E., Yalap, O. & Polatçı, S. (2022). Yenilikten yorgunluğa: Zoom yorgunluğu ölçeğinin geçerlilik ve güvenilirlik çalışması. 8. Örgütsel Davranış Kongresi Bildiriler Kitabı, 390-400.
  • Bennett, A. A., Campion, E. D., Keeler, K. R. & Keener, S. K. (2021). Videoconference fatigue? Exploring changes in fatigue after videoconference meetings during COVID-19. Journal of Applied Psychology, 106(3), 330-344. http://dx.doi.org/10.1037/apl0000906.
  • Boathra, S. (2020). (20.12.2021). https://thriveglobal.com/stories/how-to-avoid-zoom-fatigue-while-working-from-home/?utm_source=Newsletter_General&utm_medium=Thrive.
  • Curry, D. (2022). (22.02.2022). https://www.businessofapps.com/data/microsoft-teams-statistics/.
  • Dilekçi, Ü. & Limon, İ. (2020). COVID-19 salgını bağlamında öğretmenlerin algıladıkları aşırı işletişim yükü düzeylerinin incelenmesi. Milli Eğitim, 49(1), 231-252. DOI: 10.37669/milliegitim.776450. Ebner, N. & Greenberg, E. E. (2020). Designing binge-worthy courses: pandemic pleasures and COVID-19 consequences. Negotiation Journal, 36(4), 535-560. https://doi.org/10.1111/nejo.12339.
  • Fauvilla, G., Luo, M., Queiroz, A. C. M., Bailenson, J. N. & Hancock, J. (2021a). Zoom exhaustion & fatigue scale. Computers in Human Behaviors Report, 4, 1-10. DOI: 10.2139/ssrn.3786329.
  • Fauvilla, G., Luo, M., Queiroz, A. C. M., Bailenson, J. N. & Hancock, J. (2021b). Nonverbal mechanisms predict Zoom fatigue and explain why women experience higher levels than men. SSRN Electronic Journal, https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3820035. DOI: 10.2139/ssrn.3820035.
  • Fosslien, L. & Duffy, M. W. (2020). (01.05.2021). How to combat Zoom fatigue. Harward Business Review, https://hbr.org/2020/04/how-to-combat-zoom-fatigue.
  • Hannah, J., Burrows, E. L., Rethnam, V., Kramer, S. & Bernhardt, J. (2021). “Can you hear me?” Video conference coping strategies and experience during COVID-19 and beyond. Work, 70(3), 723-732. DOI:10.3233/WOR-210279.
  • Iqbal, M. (2022). (22.02.22). Zoom revenue and usage statistics 2022, https://www.businessofapps.com/data/zoom-statistics/.
  • Jackson II, R. L., Drummond, D. K. & Camara, S. (2007) What is qualitative research? Qualitative Research Reports in Communication, 8(1), 21-28. DOI: 10.1080/17459430701617879.
  • Kagan, D., Alpert, G. F. & Fire, M. (2020). (10.03.2022). Zooming into video conferencing privacy and security threats. https://arxiv.org/abs/2007.01059.
  • Karataş, Z. (2015). Sosyal bilimlerde nitel araştırma yöntemleri. Manevi Temelli Sosyal Hizmet Araştırmaları Dergisi, 1(1), 62-80.
  • Lee, J. (2020). (01.03.2021). A neuropsychological exploration of Zoom fatigue. Psychiatric Times, https://www.psychiatrictimes.com/view/psychological-exploration-zoom-fatigue. Mohajan, H. (2018). Qualitative research methodology in social sciences and related subjects. Journal of Economic Development, Environment, and People, 7(1), 23-48.
  • Nadler, R. (2020). Understanding “Zoom fatigue”: Theorizing spatial dynamics as third skins in computer-mediated communication. Computers and Composition, 58, 102613.
  • Okabe-Miyamoto, K., Durnell, E., Howell, R. T. & Zizi, M. (2021). Did zoom bomb? Negative video conferencing meetings during COVID-19 undermined worker subjective productivity. Human Behavior and Emerging Technology, 3, 1067-1083. DOI: 10.1002/hbe2.
  • Oducado, R. M. F., Fajardo, M. T., Parreno-Lachica, G. M., Maniago, J. D., Villanueva, P. M. B., Dequilla, A.C., Montana, H. C., & Robite, E. E. (2021). Predictors of videoconference fatigue: Results from undergraduate nursing students in the Philippines. Asian Journal for Public Opinion Research, 9(4), 310-330 http://dx.doi.org/10.15206/ajpor.2021.9.4.310.
  • Özen, Z., Körükmez, L. & Akbaş Demirel, C. (2021). Dijital çağda sivil toplum: İmkanlar ve kısıtlılıklar. https://insanhaklariokulu.org/wp-content/uploads/2021/05/Dijital-Cagda-Sivil-Toplum.pdf.
  • Peper, E., & Yang, A. (2021). Beyond Zoom fatigue: Re-energize yourself and improve learning. Academia Letters, 257, 1-7. https://doi.org/10.20935/AL257.
  • Peper, E., Wilson, M., Rosegard, E., & Harvey, R. (2021). Avoid Zoom fatigue, be present and learn. Neuro Regulation, 8(1), https://doi.org/10.15540/nr.8.1.47.
  • Reidl, R. (2021). (02.02.2022). On the stress potential of videoconferencing: definition and root causes of Zoom fatigue. Electronic Markets, https://link.springer.com/article/10.1007/s12525-021-00501-3. https://doi.org/10.1007/s12525-021-00501-3 .
  • Reisinger, T. (2020). (01.01. 2022). Zoom security: I’ve researched problems with video conferencing for years – here’s what you need to know. https://theconversation.com/zoom-security-ive-researched-problems-with-video-conferencing-for-years-heres-what-you-need-to-know-136330.
  • Rößler J, Sun J, & Gloor P. (2021). Reducing videoconferencing fatigue through facial emotion recognition. Future Internet. 13(5), 126. https://doi.org/10.3390/fi13050126.
  • Rump, J. & Brandt, M. (2020). (01.02.2021). Zoom fatigue. Report of Institute for Employment and Employability. IBE. https://www.ibe-ludwi gshafen.de/wp-content/uploads/2020/09/EN_IBE-Studie-Zoom- Fatigue.pdf. Salman Yıkmış, M (2020). Nitel araştırmalarda e-görüşme tekniği. Trakya Üniversitesi Sosyal Bilimler Dergisi, 22(1), 183-197. DOI: 10.26468/trakyasobed.556296.
  • Shangguan, Z., Wang, M.Y. & Sun, W. (2020). What caused the outbreak of COVID-19 in China: From the perspective of crisis management. International Journal of Environmental Research and Public Health. 17(9), 3279. https://doi.org/10.3390/ijerph17093279.
  • Sharma, M.K, Sunil, S., Anand, N., Amudhan, S. & Ganjekar, S. (2021). Webinar fatigue: Fall out of COVID-19. Journal of Egyptian Public Health Association, 96(9), 1-2. https://doi.org/10.1186/s42506-021-00069-y.
  • Sharma, M.K., Anand, N., Ahuja S., Thakur P.C., Mondal, I. & Singh, P. (2020). Digital burnout: COVID-19 lockdown mediates excessive technology use stress. World Social Psychiatry, 2(2), 171-172. DOI: 10.4103/WSP.WSP_21_20.
  • Tobing, A. V. M., Irawan, V., Salim, Y. & Sulistyavati, S. W. (2022). Participants' Levels of understanding before and after attending the zoom fatigue during COVID-19 Pandemic Webinar. World Journal of Advanced Research and Reviews, 13(01), 338–342. https://doi.org/10.30574/wjarr.2022.13.1.0017.
  • Shoshen, H. N. & Whert, W. (2021). Understanding Zoom fatigue: A mixed-method approach. Applied Psychology, Special Issues, 1-26. DOI10.1111/apps.12360.
  • Tucker, S., Layson-Wolf, C., Coop, A., Lebovitz, L. & Anagnostou, G. (2021). Combating ‘Zoom-fatigue’: A comprehensive approach to academic program adaptation and supporting digital wellness during COVID-19. In T. Bastiaens (Ed.), Proceedings of EdMedia + Innovate Learning (p.727-731). United States: Association for the Advancement of Computing in Education (AACE).
  • Wiederhold, B. K. (2020). Connecting through technology during the Coronavirus Disease 2019 pandemic: Avoiding “Zoom Fatigue’’. Cyberpsychology, Behavior, and Social Networking, 23(7), DOI: 10.1089/cyber.2020.29188.bkw. William, N. (2021). Working through COVID-19: ‘Zoom’ gloom and ‘Zoom’ fatigue. Occupational Medicine, 71(3), 164. https://doi.org/10.1093/occmed/kqab041.
  • World Economic Forum (2020). (31.01.2022). https://www.weforum.org/agenda/2020/03/infographic-apps-pandemic-technology-data-coronavirus-covid19-tech/.
  • Yıldırım, A. & Şimşek, H. (2016). Sosyal bilimlerde nitel araştırma yöntemleri. Ankara: Seçkin Yayıncılık.
There are 38 citations in total.

Details

Primary Language English
Journal Section Research Articles
Authors

Işıl Usta Kara 0000-0003-2527-2961

Esma Görkem Ersoy 0000-0002-8106-2216

Early Pub Date March 25, 2022
Publication Date March 30, 2022
Published in Issue Year 2022 Volume: 19 Issue: 46

Cite

APA Usta Kara, I., & Ersoy, E. G. (2022). A New Exhaustion Emerged with COVID-19 and Digitalization: A Qualitative Study on Zoom Fatigue. OPUS Journal of Society Research, 19(46), 365-379. https://doi.org/10.26466/opusjsr.1069072