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Liderlik Davranış Tarzlarının Performans Üzerine Etkisi Sivil Havacılık Yer Hizmetleri Üzerine Alan Çalışması

Year 2022, Volume: 19 Issue: 50, 863 - 876, 30.11.2022
https://doi.org/10.26466/opusjsr.1190250

Abstract

The Today, the rapid growth of the civil aviation sector has brought with it great difficulties that cannot be predicted. Under these conditions, known classical leadership models have become more limited in effect. In this context, it is an inevitable fact that more effective leadership approaches can keep up with this change. Today, the most fundamental problems of companies are that they do not have effective leaders who enable competition and performance. Organizations that are exposed to great changes, especially with the rapid growth in the sector and the development of technology, need leaders who can manage change and affect employee performance in order to overcome the challenges they face. Especially in the aviation industry, which has a dynamic structure, the belief and trust of the employees in their leader can affect the way they work. It is only possible with effective leaders to create a suitable environment in the organization so that people with different cultures and ways of thinking can work together, reveal their potential as a team, and reach the goals by serving the same purpose. In this study, the effect of leadership styles on job performance in ground handling companies, which have an important place in the aviation sector, was examined. The effect of inclusive and transformative leadership on job performance was investigated by using Likert scale questionnaires consisting of a total of twenty questions covering the variables of inclusive leadership, transformational leadership and job performance. Data were collected from 213 employees working in ground handling companies at airports located in different regions of Turkey, by survey method, and analyzed with the help of Amos and SPSS. As a result of the analyzes made, it has been determined by this study that inclusive and transformative leadership approaches affect the work performance of the employees positively, that when these leadership approaches are exhibited, the employees express their ideas more effectively and adopt the organizational goals as their own goals by being a partner in change

References

  • Adapa, S., & Sheridan, A. (2018). Inclusive leadership. In Palgrave Studies in Leadership and Followership. https://doi.org/10.1007/978-3-319-60666-8.
  • Armstrong, M. (2006). Performance management key strategies and practical guidelines. In Performance management roles (3rd ed., p.167). Kogan Page London and Philadelphia.
  • Avolio, B. J., & Bass, B. M. (2001). Developing potential across a full range of leadership cases on transactional and transformational leadership. In Lawrence Erlbaum Associates Publishers.
  • Barutçugil, İ. (2002). Performans yönetimi. In C. Başoğlu (Ed.), Kariyer Yayıncılık İletişim Eğitim Hizmetleri (Vol. 2).
  • Bass, B. M., & Riggio, R. E. (2006). Transformational leadership. In Transformational Leadership: Second Edition. Psychology Press. https://doi.org/10.4324/9781410617095.
  • Bednall, T. C., E. Rafferty, A., Shipton, H., Sanders, K., & J. Jackson, C. (2018). Innovative behaviour: How much transformational leadership do you need? British Journal of Management, 29(4), 796–816. https://doi.org/10.1111/1467-8551.12275.
  • Bernarto, I., Bachtiar, D., Sudibjo, N., Suryawan, I. N., Purwanto, A., & Asbari, M. (2020). Effect of transformational leadership, perceived organizational support, job satisfaction toward life satisfaction: Evidences from indonesian teachers. International Journal of Advanced Science and Technology, 29(3), 5495–5503.
  • Bingöl, D. (2014). İnsan kaynakları yönetimi. Eğitim Yönetimi, 9, 367. https://doi.org/10.14527/9786052415306.09.
  • Bose, T. K., & Haque, E. (2021). Transformational leadership: Concepts, applications, criticisms and evaluations. https://www.researchgate.net/publication/.344320611_Transformational_Leadership_Consepts_Evaluations. (Accessed: 09.10.2022).
  • Burns, M. G. (1978). Leadership. In Harper & Row Harper Colophon Books Harper torchbooks (5th ed.).
  • Campbell, J. P., McHenry, J., & Wise, L. L. (1990). Modeling Job Performance in a Population of Jobs. Personnel Psychology, 43(2), 313–575. https://doi.org/10.1111/j.1744-6570.1990.tb01561.x.
  • Carmeli, A., Reiter-Palmon, R., & Ziv, E. (2010). Inclusive leadership and employee involvement in creative tasks in the workplace: The mediating role of psychological safety. Creativity Research Journal, 22(3), 250–260. https://doi.org/10.1080/10400419.2010.504654.
  • Cevahir, E. (2020). SPSS ile nicel veri analizi rehberi. In R. Ö. Çatar (Ed.), Kibele Yayınları (Vol. 1). www.kibelegrup.com.
  • Chebon, S. K., Aruasa, D. W. K., & Chirchir, L. K. (2019). Effect of inspirational motivation and idealized influence on employee performance at moi teaching and referral hospital, eldoret, Kenya. International Journal of Business and Social Science, 10(7). https://doi.org/10.30845/ijbss.v10n7p14.
  • Çöl, G. (2008). Algılanan güçlendirmenin işgören performansı üzerine etkileri. Doğuş Üniversitesi Dergisi, 1(9), 35–46. https://doi.org/10.31671/dogus.2019.220.
  • Colquitt, J. A., Lepine, J. A., & Wesson, M. J. (2015). Organizational Behavior, Improving Performance and Commitment in Work Place. In Mc. GrawHill Education. https://www.academia.edu/31695709/Organizational_behavior (Accessed: 05.09.2022).
  • Çop, S., Olorunsola, V. O., & Alola, U. V. (2021). Achieving environmental sustainability through green transformational leadership policy: Can green team resilience help? Business Strategy and the Environment, 30(1), 671–682. https://doi.org/10.1002/bse.2646.
  • Dooley, K. J. (2008). Organizational Psychology. In S. G. Rogelberg (Ed.), Chaos and Complexity in Psychology (p.434–451). Cambridge University Press. https://doi.org/10.1017/CBO9781139058544.015.
  • Drewniak, R., Drewniak, Z., & Posadzinska, I. (2020). Leadership styles and employee expectations. European Research Studies Journal, 33(1), 398–411.
  • Eren, A. S., & Balkar, O. E. (2021). Antecedents and Consequences of Indigenous Innovation: Evidence from Mobile Phone Producers in Turkey. Pacific Business Review International, 13(8), 34-48.
  • Erer, B. (2018). Modern liderlik yaklaşımlarına genel bir bakış. Journal Of Institue Of Economic Development And Social Researches, 4(13), 647–656. https://doi.org/10.31623/iksad.109.
  • Eryılmaz, İ. (2020). İş performansı. In S. Polatcı (Ed.), Kurumsal Temelleriyle Örgütsel Davranış Ölçekleri Rehberi (p.195–200). Nobel Akademik Yayıncılık.
  • George, D., & Mallery, M. (2010). SPSS for Windows Step by Step: A Simple Guide and Reference (10. Baskı). Pearson.
  • George, W. (2006). Transformational leadership. In Enterprise Transformation (p.69–77). John Wiley & Sons, Inc. https://doi.org/10.1002/0470007826.ch4.
  • Gong, L., Liu, Z., Rong, Y., & Fu, L. (2021). Inclusive leadership, ambidextrous innovation and organizational performance: the moderating role of environment uncertainty. Leadership and Organization Development Journal, 42(5), 783–801. https://doi.org/10.1108/LODJ-06-2020-0253.
  • Gül, E., & Çakıcı, A. B. (2021). Kapsayıcı Liderlik Ölçeğinin Türkçe Uyarlaması ve Kapsayıcı Liderliğin İş Performansı Üzerindeki Etkisinde Psikolojik Güvenliğin Aracı Rolü. Selçuk Ünivrsitesi Sosyla Bilimler Meslek Yüksekokulu, 24(2), 323–339.
  • Gül, E., & Koçak, D. (2021). İşle ilgili kaygı ölçeğinin Türkçe uyarlaması ve dönüştürücü liderlik ile iş performansı arasındaki ilişki: İş özerkliğinin aracı ve işle ilgili kaygının düzenleyici rolü. Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi, 16(3), 821–841. https://doi.org/10.17153/oguiibf.973763.
  • Güney, S. (2020). Örgütsel davranış. Nobel Akademik Yayıncılık Eğitim Danışmanlık.
  • Hays, W. L. (1983). Review of using multivariate statistics. In Contemporary Psychology: A Journal of Reviews, 28(8), 642-651. https://doi.org/10.1037/022267.
  • Hollander, E. P. (2009). Inclusive leadership. In E. A. Fleishman & J. N. Cleveland (Eds.), The Essential Leader-Follower Relationship (p.3–21). Taylor & Francis Group, LLC.
  • Ilhan, M., & Çetin, B. (2015). Sosyal ve kültürel zekâ arasındaki ilişkinin yapısal eşitlik modeli ile incelenmesi. Turkish Journal of Education, 3(17344), 0. https://doi.org/10.19128/turje.181078.
  • Karcıoğlu, F. (2013). Dönüştürücü Li̇derli̇k anlayişinin yaraticiliğa ve yeni̇li̇ğe etki̇si̇. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 4(5), 99–111.
  • Khajeh, E. H. Al. (2018). Impact of leadership styles on organizational performance. Journal of Human Resources Management Research, 2018(2018), 1–10. https://doi.org/10.5171/2018.687849.
  • Koçak, D. (2021). Dönüştürücü liderler çalışanların ses davranışlarını nasıl etkilerler? İşe yabancılaşmanın rolü. KMÜ Sosyal ve Ekonomik Araştırmalar Dergisi, 23(41), 328–342.
  • Koçel, T. (2020). İşletme yöneticiliği. Beta Basım Yayın Dağıtım A.Ş.
  • Koopmans, L., Bernaards, C., Hildebrandt, V., Van Buuren, S., Van Der Beek, A. J., & de Vet, H. C. W. (2012). Development of an individual work performance questionnaire. International Journal of Productivity and Performance Management, 62(1), 6–28. https://doi.org/10.1108/17410401311285273.
  • Lewis, C. W., & Gilman, S. C. (2005). The ethics challenge in public service. John Wiley & Sons, Inc. All rights reserved. Published (2nd ed.).
  • MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1991). Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons’ performance. Organizational Behavior and Human Decision Processes, 50(1), 123–150. https://doi.org/10.1016/0749-5978(91)90037-T.
  • Minja, D. (2010). Leadership practices: A case of selected corporate institutions in Nairobi, Kenya. Journal of Language, Technology & Entrepreneurship in Africa, 2(2), 1-30. https://doi.org/10.4314/jolte.v2i2.61519.
  • Morrison, E. W. (1994). Role definitions and organizational citizenship behavior: The importance of the employee’s perspective 07:07:24 AM All use subject to JSTOR terms and conditions. Source: The Academy of Management Journal, 37(6), 1543–1567.
  • Motowidlo, S. J., Borman, W. C., & Schrnit, M. J. (1997). A theory of individual differences in task and contextual performance. Human Performance, 10(2), 71–83.
  • Nembhard, I. M., & Edmonson, A. C. (2006). Making it safe: The effects of leader inclusiveness and professional status on psychological safety and improvement efforts in health care teams. Journal of Marriage and Family, 27(1), 941–966.
  • Northhouse, P. G. (2015). Leadership eighth edition. SAGE Publications.
  • Ogbeide, G. C. A., Groves, J. L., & Cho, S. (2008). Leadership styles of foodservice managers’ and subordinates’ perceptions. Journal of Quality Assurance in Hospitality and Tourism, 9(4), 317–336. https://doi.org/10.1080/15280080802520529.
  • Polatçı, S., & Yılmaz, H. (2018). Örgütsel adalet algısı ve personel güçlendirmenin iş performansına etkisi örgütsel sinizmin rolü. Uluslararası Sosyal Bilimler Dergisi, 1(2), 286–308.
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Effect of Leadership Behavior Styles on Performance a Field Study on Civil Aviation Ground Services

Year 2022, Volume: 19 Issue: 50, 863 - 876, 30.11.2022
https://doi.org/10.26466/opusjsr.1190250

Abstract

Nowadays, the rapid growth of the civil aviation sector has brought with it great difficulties that cannot be predicted. Under these conditions, known classical leadership models have become more limited in effect. Today, the most fundamental problems of companies are that they do not have effective leaders who enable competition and performance. Organizations that are exposed to great changes, especially with the rapid growth in the sector and the development of technology, need leaders who can manage change and affect employee performance in order to overcome the challenges they face. In this study, the effect of leadership styles on job performance in ground handling companies, which have an important place in the aviation sector, was examined. The effect of inclusive and transformative leadership on job performance was investigated by using scales consisting of a total of twenty questions covering the variables of inclusive leadership, transformational leadership, and job performance. Data were collected from 213 employees working in ground handling companies at airports located in different regions of Turkey, by survey method, and analyzed with the help of Amos and SPSS. As a result of the analyzes made, it has been determined by this study that inclusive and transformative leadership approaches affect the work performance of the employees positively, that when these leadership approaches are exhibited, the employees express their ideas more effectively and adopt the organizational goals as their own goals by being a partner in change.

References

  • Adapa, S., & Sheridan, A. (2018). Inclusive leadership. In Palgrave Studies in Leadership and Followership. https://doi.org/10.1007/978-3-319-60666-8.
  • Armstrong, M. (2006). Performance management key strategies and practical guidelines. In Performance management roles (3rd ed., p.167). Kogan Page London and Philadelphia.
  • Avolio, B. J., & Bass, B. M. (2001). Developing potential across a full range of leadership cases on transactional and transformational leadership. In Lawrence Erlbaum Associates Publishers.
  • Barutçugil, İ. (2002). Performans yönetimi. In C. Başoğlu (Ed.), Kariyer Yayıncılık İletişim Eğitim Hizmetleri (Vol. 2).
  • Bass, B. M., & Riggio, R. E. (2006). Transformational leadership. In Transformational Leadership: Second Edition. Psychology Press. https://doi.org/10.4324/9781410617095.
  • Bednall, T. C., E. Rafferty, A., Shipton, H., Sanders, K., & J. Jackson, C. (2018). Innovative behaviour: How much transformational leadership do you need? British Journal of Management, 29(4), 796–816. https://doi.org/10.1111/1467-8551.12275.
  • Bernarto, I., Bachtiar, D., Sudibjo, N., Suryawan, I. N., Purwanto, A., & Asbari, M. (2020). Effect of transformational leadership, perceived organizational support, job satisfaction toward life satisfaction: Evidences from indonesian teachers. International Journal of Advanced Science and Technology, 29(3), 5495–5503.
  • Bingöl, D. (2014). İnsan kaynakları yönetimi. Eğitim Yönetimi, 9, 367. https://doi.org/10.14527/9786052415306.09.
  • Bose, T. K., & Haque, E. (2021). Transformational leadership: Concepts, applications, criticisms and evaluations. https://www.researchgate.net/publication/.344320611_Transformational_Leadership_Consepts_Evaluations. (Accessed: 09.10.2022).
  • Burns, M. G. (1978). Leadership. In Harper & Row Harper Colophon Books Harper torchbooks (5th ed.).
  • Campbell, J. P., McHenry, J., & Wise, L. L. (1990). Modeling Job Performance in a Population of Jobs. Personnel Psychology, 43(2), 313–575. https://doi.org/10.1111/j.1744-6570.1990.tb01561.x.
  • Carmeli, A., Reiter-Palmon, R., & Ziv, E. (2010). Inclusive leadership and employee involvement in creative tasks in the workplace: The mediating role of psychological safety. Creativity Research Journal, 22(3), 250–260. https://doi.org/10.1080/10400419.2010.504654.
  • Cevahir, E. (2020). SPSS ile nicel veri analizi rehberi. In R. Ö. Çatar (Ed.), Kibele Yayınları (Vol. 1). www.kibelegrup.com.
  • Chebon, S. K., Aruasa, D. W. K., & Chirchir, L. K. (2019). Effect of inspirational motivation and idealized influence on employee performance at moi teaching and referral hospital, eldoret, Kenya. International Journal of Business and Social Science, 10(7). https://doi.org/10.30845/ijbss.v10n7p14.
  • Çöl, G. (2008). Algılanan güçlendirmenin işgören performansı üzerine etkileri. Doğuş Üniversitesi Dergisi, 1(9), 35–46. https://doi.org/10.31671/dogus.2019.220.
  • Colquitt, J. A., Lepine, J. A., & Wesson, M. J. (2015). Organizational Behavior, Improving Performance and Commitment in Work Place. In Mc. GrawHill Education. https://www.academia.edu/31695709/Organizational_behavior (Accessed: 05.09.2022).
  • Çop, S., Olorunsola, V. O., & Alola, U. V. (2021). Achieving environmental sustainability through green transformational leadership policy: Can green team resilience help? Business Strategy and the Environment, 30(1), 671–682. https://doi.org/10.1002/bse.2646.
  • Dooley, K. J. (2008). Organizational Psychology. In S. G. Rogelberg (Ed.), Chaos and Complexity in Psychology (p.434–451). Cambridge University Press. https://doi.org/10.1017/CBO9781139058544.015.
  • Drewniak, R., Drewniak, Z., & Posadzinska, I. (2020). Leadership styles and employee expectations. European Research Studies Journal, 33(1), 398–411.
  • Eren, A. S., & Balkar, O. E. (2021). Antecedents and Consequences of Indigenous Innovation: Evidence from Mobile Phone Producers in Turkey. Pacific Business Review International, 13(8), 34-48.
  • Erer, B. (2018). Modern liderlik yaklaşımlarına genel bir bakış. Journal Of Institue Of Economic Development And Social Researches, 4(13), 647–656. https://doi.org/10.31623/iksad.109.
  • Eryılmaz, İ. (2020). İş performansı. In S. Polatcı (Ed.), Kurumsal Temelleriyle Örgütsel Davranış Ölçekleri Rehberi (p.195–200). Nobel Akademik Yayıncılık.
  • George, D., & Mallery, M. (2010). SPSS for Windows Step by Step: A Simple Guide and Reference (10. Baskı). Pearson.
  • George, W. (2006). Transformational leadership. In Enterprise Transformation (p.69–77). John Wiley & Sons, Inc. https://doi.org/10.1002/0470007826.ch4.
  • Gong, L., Liu, Z., Rong, Y., & Fu, L. (2021). Inclusive leadership, ambidextrous innovation and organizational performance: the moderating role of environment uncertainty. Leadership and Organization Development Journal, 42(5), 783–801. https://doi.org/10.1108/LODJ-06-2020-0253.
  • Gül, E., & Çakıcı, A. B. (2021). Kapsayıcı Liderlik Ölçeğinin Türkçe Uyarlaması ve Kapsayıcı Liderliğin İş Performansı Üzerindeki Etkisinde Psikolojik Güvenliğin Aracı Rolü. Selçuk Ünivrsitesi Sosyla Bilimler Meslek Yüksekokulu, 24(2), 323–339.
  • Gül, E., & Koçak, D. (2021). İşle ilgili kaygı ölçeğinin Türkçe uyarlaması ve dönüştürücü liderlik ile iş performansı arasındaki ilişki: İş özerkliğinin aracı ve işle ilgili kaygının düzenleyici rolü. Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi, 16(3), 821–841. https://doi.org/10.17153/oguiibf.973763.
  • Güney, S. (2020). Örgütsel davranış. Nobel Akademik Yayıncılık Eğitim Danışmanlık.
  • Hays, W. L. (1983). Review of using multivariate statistics. In Contemporary Psychology: A Journal of Reviews, 28(8), 642-651. https://doi.org/10.1037/022267.
  • Hollander, E. P. (2009). Inclusive leadership. In E. A. Fleishman & J. N. Cleveland (Eds.), The Essential Leader-Follower Relationship (p.3–21). Taylor & Francis Group, LLC.
  • Ilhan, M., & Çetin, B. (2015). Sosyal ve kültürel zekâ arasındaki ilişkinin yapısal eşitlik modeli ile incelenmesi. Turkish Journal of Education, 3(17344), 0. https://doi.org/10.19128/turje.181078.
  • Karcıoğlu, F. (2013). Dönüştürücü Li̇derli̇k anlayişinin yaraticiliğa ve yeni̇li̇ğe etki̇si̇. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 4(5), 99–111.
  • Khajeh, E. H. Al. (2018). Impact of leadership styles on organizational performance. Journal of Human Resources Management Research, 2018(2018), 1–10. https://doi.org/10.5171/2018.687849.
  • Koçak, D. (2021). Dönüştürücü liderler çalışanların ses davranışlarını nasıl etkilerler? İşe yabancılaşmanın rolü. KMÜ Sosyal ve Ekonomik Araştırmalar Dergisi, 23(41), 328–342.
  • Koçel, T. (2020). İşletme yöneticiliği. Beta Basım Yayın Dağıtım A.Ş.
  • Koopmans, L., Bernaards, C., Hildebrandt, V., Van Buuren, S., Van Der Beek, A. J., & de Vet, H. C. W. (2012). Development of an individual work performance questionnaire. International Journal of Productivity and Performance Management, 62(1), 6–28. https://doi.org/10.1108/17410401311285273.
  • Lewis, C. W., & Gilman, S. C. (2005). The ethics challenge in public service. John Wiley & Sons, Inc. All rights reserved. Published (2nd ed.).
  • MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1991). Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons’ performance. Organizational Behavior and Human Decision Processes, 50(1), 123–150. https://doi.org/10.1016/0749-5978(91)90037-T.
  • Minja, D. (2010). Leadership practices: A case of selected corporate institutions in Nairobi, Kenya. Journal of Language, Technology & Entrepreneurship in Africa, 2(2), 1-30. https://doi.org/10.4314/jolte.v2i2.61519.
  • Morrison, E. W. (1994). Role definitions and organizational citizenship behavior: The importance of the employee’s perspective 07:07:24 AM All use subject to JSTOR terms and conditions. Source: The Academy of Management Journal, 37(6), 1543–1567.
  • Motowidlo, S. J., Borman, W. C., & Schrnit, M. J. (1997). A theory of individual differences in task and contextual performance. Human Performance, 10(2), 71–83.
  • Nembhard, I. M., & Edmonson, A. C. (2006). Making it safe: The effects of leader inclusiveness and professional status on psychological safety and improvement efforts in health care teams. Journal of Marriage and Family, 27(1), 941–966.
  • Northhouse, P. G. (2015). Leadership eighth edition. SAGE Publications.
  • Ogbeide, G. C. A., Groves, J. L., & Cho, S. (2008). Leadership styles of foodservice managers’ and subordinates’ perceptions. Journal of Quality Assurance in Hospitality and Tourism, 9(4), 317–336. https://doi.org/10.1080/15280080802520529.
  • Polatçı, S., & Yılmaz, H. (2018). Örgütsel adalet algısı ve personel güçlendirmenin iş performansına etkisi örgütsel sinizmin rolü. Uluslararası Sosyal Bilimler Dergisi, 1(2), 286–308.
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Details

Primary Language English
Journal Section Research Articles
Authors

Mesut Yeter

Nil Konyalılar 0000-0002-7310-7779

Publication Date November 30, 2022
Published in Issue Year 2022 Volume: 19 Issue: 50

Cite

APA Yeter, M., & Konyalılar, N. (2022). Effect of Leadership Behavior Styles on Performance a Field Study on Civil Aviation Ground Services. OPUS Journal of Society Research, 19(50), 863-876. https://doi.org/10.26466/opusjsr.1190250