THE KEY TO INDUSTRIAL SUCCESS: JAPAN AND TOTAL QUALITY MANAGEMENT

Year 2024, Volume: 20 Issue: 2, 242 - 256, 30.12.2024

Esra Çıkmaz

Abstract

Abstract
Total Quality Management is a management approach that aims to increase quality standards by covering all processes of an organization. Its basic principles include customer focus, total engagement, continuous improvement, and human resource management. It provides many advantages such as customer satisfaction, efficiency, competitive advantage, and employee motivation. The implementation process of Total Quality Management includes leadership and interest, training and awareness, process evaluation, employee engagement, and performance measurement. Total Quality Management helps organizations achieve a sustainable competitive advantage and is therefore a critical strategic element for businesses.
Total Quality Management is a management style generally accepted worldwide and constantly evolving, but Japan was one of the first countries to implement it. Total Quality Management has made great progress in Japan and has become one of the key elements of this country's industrial success.
In this article, firstly, the concept of Total Quality Management applied in enterprises will be emphasized, the application of this management style will be explained in detail, and it will be tried to emphasize the important advantages it provides to organizations and its effects on business processes. In addition, why Japan has adopted the principle of Total Quality Management and the advantages of this management approach to Japan will be examined.

Keywords

Total Quality Management, Quality, Industrial Success, Japan.

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