Volume: 6 Issue: 11, 6/1/13

Year: 2013

Research Article

 

1. RELATIONSHIP QUALITY AND PERCEIVED VALUE: THE MODERATING EFFECTS OF SWITCHING COST AND AVAILABLE ALTERNATIVES

 

4. SERVQUAL İLE ‘BEKLENTİ’NİN ÖLÇÜMÜNE YÖNELİK BİR KRİTİK