Employee Satisfaction in The Public Sector: An Empirical Study in the Category of Provincial Special Administration

Abstract

Employee satisfaction is one of the main factors directly affecting organizational success. Since the primary goal in the public sector is to increase public welfare and service quality, the satisfaction of personnel plays a critical role in the effective, efficient, and fair delivery of services. The purpose of this study is to evaluate the satisfaction levels of employees working in a provincial special administration and to contribute to decision-making processes that will enhance service efficiency based on the findings. In the study, where a quantitative research method was adopted, data were collected using a 5-point Likert-type survey. Because the aim was to reach the entire population, no sampling was selected, and a response rate of 76.9% was achieved. According to the analysis results, the overall satisfaction mean was calculated as 3.48. When demographic variables were examined, no statistically significant difference was found based on gender, administrative duty status, and employment type (worker-civil servant). On the other hand, significant differences were determined according to education level, department, age, tenure in the institution, and total service time. In particular, it was determined that employees aged 50 and over had the highest average satisfaction (3.80). It is evaluated that this situation is due to long service periods strengthening the sense of institutional belonging. Upon the request of the institution's management, the name of the administration where the research was conducted has been kept confidential.

Keywords

• Employee satisfaction in public sector
• dimensions of employee satisfaction
• public administration
• survey items

Kamu Sektöründe Çalışan Memnuniyeti: İl Özel İdaresi Kategorisinde Ampirik Bir Araştırma

Abstract

Çalışan memnuniyeti, örgütsel başarıyı doğrudan etkileyen temel faktörlerden biridir. Kamu sektöründe ana hedef toplum refahını ve hizmet kalitesini artırmak olduğundan, personelin memnuniyeti; hizmetlerin etkin, verimli ve adil sunumunda kritik bir rol oynamaktadır. Bu çalışmanın amacı, bir il özel idaresinde çalışan personelin memnuniyet düzeylerini değerlendirmek ve elde edilen bulgular doğrultusunda hizmet verimliliğini artıracak karar alma süreçlerine katkı sağlamaktır. Nicel araştırma yönteminin benimsendiği çalışmada veriler, 5'li Likert tipi anket kullanılarak toplanmıştır. Evrenin tamamına ulaşılması hedeflendiğinden örneklem seçimine gidilmemiş; anketlerin geri dönüş oranı %76,9 olarak gerçekleşmiştir. Analiz sonuçlarına göre, genel memnuniyet ortalaması 3,48 olarak hesaplanmıştır. Demografik değişkenler incelendiğinde; cinsiyet, idari görev durumu ve kadro statüsüne (işçi-memur) göre istatistiksel olarak anlamlı bir farklılık bulunmamıştır. Buna karşın; eğitim düzeyi, çalışılan birim, yaş, kurumdaki hizmet süresi ve toplam hizmet süresi değişkenlerine göre anlamlı farklılıklar tespit edilmiştir. Özellikle 50 yaş ve üzeri ile kurumda uzun süre görev yapan çalışanların en yüksek memnuniyet ortalamasına (3,80) sahip olduğu belirlenmiştir. Bu durumun, uzun hizmet sürelerinin kurumsal aidiyet duygusunu güçlendirmesinden kaynaklandığı değerlendirilmektedir. Kurum yönetiminin talebi üzerine, araştırmanın yürütüldüğü idarenin adı gizli tutulmuştur.

Keywords

• Kamuda çalışan memnuniyeti
• çalışan memnuniyeti boyutları
• kamu idaresi
• anket ifadeleri

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