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Year 2023, Volume: 5 Issue: 1, 17 - 22, 30.06.2023

Abstract

References

  • Al-Ababneh, M.M. (2013). Service quality and its impact on tourist satisfaction. Institute of Interdisciplinary Business Research, 164.
  • Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of marketing, 58(3), 53-66.
  • Arnold, K. A., & Bianchi, C. (2001). Relationship marketing, gender, and culture: implications for consumer behavior. ACR North American Advances.
  • Arvey, R. D., Bouchard Jr., T. J., Segal, N. L., & Abraham, L.M. (1989). Job satisfaction: Environmental and genetic components. Journal of applied psychology, 74(2), 187.
  • Asher, M. (1996). Managing quality in the service sector: Kogan Page Publishers.
  • Astrauskaite, M., Vaitkevicius, R., & Perminas, A. (2011). Job satisfaction survey: A confirmatory factor analysis based on secondary school teachers' sample International Journal of Business and Management, 6(5), 41.
  • Babakus, E., Bienstock, C. C., & Van Scotter, J.R. (2004). Linking perceived quality and customer satisfaction Decision sciences, 35(4), 713-737.
  • Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee "citizenship". Academy of management Journal, 26(4), 587-595.
  • Boudreau, J., Hopp, W., McClain, J. O., & Thomas, L.J. (2003). On the interface between operations and human resources management. Manufacturing & Service Operations Management, 5(3), 179-202.
  • Brayfield, A.H., & Rothe, H.F. (1951). An index of job satisfaction. Journal of applied psychology, 35(5), 307.
  • Brief, A.P., & Motowidlo, S.J. (1986). Prosocial organizational behaviors. Academy of management review, 11(4), 710-725.
  • Brown, S.P., & Lam, S.K. (2008). A meta-analysis of relationships Journal of retailing, 84(3), 243-255.
  • Brysland, A., & Curry, A. (2001). Service improvements in public services using SERVQUAL Managing Service Quality: An International Journal.
  • Chakrabarty, S., Whitten, D., & Green, K. (2008). Understanding service quality and relationship quality in IS outsourcing: Client orientation & promotion, project management effectiveness, and the task-technology-structure fit. Journal of Computer information systems, 48(2), 1-15.
  • Chen, J. V., & Aritejo, B. A. (2008). Service quality and customer satisfaction measurement of mobile value-added services: a conception review. International Journal of Mobile Communications, 6(2), 165-176.
  • Chu, P.-Y., Lee, G.-Y., & Chao, Y. (2012). Service quality, customer satisfaction, and loyalty in an e-banking context. Social Behavior and Personality: an international journal, 40(8), 1271-1283.

Improving The Quality of Service In The Libyan Oil Sector: A Theoretical Assessment

Year 2023, Volume: 5 Issue: 1, 17 - 22, 30.06.2023

Abstract

Customer satisfaction, quality of service and loyalty, business hiring, profitability and productivity top the list of concerns to help overcome today's economic woes. Organizations that do not want to lose the competitive edge tend to use technology as much as possible in order to improve quality of service, obtain data on employee satisfaction. Work satisfaction is one of the issues that needs to be continually investigated and examined by a significant presence in the field, having a structure surrounding the workers, and being able to vary according to the changing circumstances. The reasons for choosing Libya in the study include the ability to respond to various changes, focus on building an effective structure, reform, administrative development and the role of a country making rapid strides towards political development programs

References

  • Al-Ababneh, M.M. (2013). Service quality and its impact on tourist satisfaction. Institute of Interdisciplinary Business Research, 164.
  • Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of marketing, 58(3), 53-66.
  • Arnold, K. A., & Bianchi, C. (2001). Relationship marketing, gender, and culture: implications for consumer behavior. ACR North American Advances.
  • Arvey, R. D., Bouchard Jr., T. J., Segal, N. L., & Abraham, L.M. (1989). Job satisfaction: Environmental and genetic components. Journal of applied psychology, 74(2), 187.
  • Asher, M. (1996). Managing quality in the service sector: Kogan Page Publishers.
  • Astrauskaite, M., Vaitkevicius, R., & Perminas, A. (2011). Job satisfaction survey: A confirmatory factor analysis based on secondary school teachers' sample International Journal of Business and Management, 6(5), 41.
  • Babakus, E., Bienstock, C. C., & Van Scotter, J.R. (2004). Linking perceived quality and customer satisfaction Decision sciences, 35(4), 713-737.
  • Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee "citizenship". Academy of management Journal, 26(4), 587-595.
  • Boudreau, J., Hopp, W., McClain, J. O., & Thomas, L.J. (2003). On the interface between operations and human resources management. Manufacturing & Service Operations Management, 5(3), 179-202.
  • Brayfield, A.H., & Rothe, H.F. (1951). An index of job satisfaction. Journal of applied psychology, 35(5), 307.
  • Brief, A.P., & Motowidlo, S.J. (1986). Prosocial organizational behaviors. Academy of management review, 11(4), 710-725.
  • Brown, S.P., & Lam, S.K. (2008). A meta-analysis of relationships Journal of retailing, 84(3), 243-255.
  • Brysland, A., & Curry, A. (2001). Service improvements in public services using SERVQUAL Managing Service Quality: An International Journal.
  • Chakrabarty, S., Whitten, D., & Green, K. (2008). Understanding service quality and relationship quality in IS outsourcing: Client orientation & promotion, project management effectiveness, and the task-technology-structure fit. Journal of Computer information systems, 48(2), 1-15.
  • Chen, J. V., & Aritejo, B. A. (2008). Service quality and customer satisfaction measurement of mobile value-added services: a conception review. International Journal of Mobile Communications, 6(2), 165-176.
  • Chu, P.-Y., Lee, G.-Y., & Chao, Y. (2012). Service quality, customer satisfaction, and loyalty in an e-banking context. Social Behavior and Personality: an international journal, 40(8), 1271-1283.
There are 16 citations in total.

Details

Primary Language English
Subjects Economic Theory (Other)
Journal Section Review Article
Authors

Miloud Taher Bebas

Publication Date June 30, 2023
Acceptance Date December 13, 2022
Published in Issue Year 2023 Volume: 5 Issue: 1

Cite

APA Bebas, M. T. (2023). Improving The Quality of Service In The Libyan Oil Sector: A Theoretical Assessment. Quantrade Journal of Complex Systems in Social Sciences, 5(1), 17-22.

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