Improving The Quality of Service In The Libyan Oil Sector: A Theoretical Assessment
Öz
Anahtar Kelimeler
Kaynakça
- Al-Ababneh, M.M. (2013). Service quality and its impact on tourist satisfaction. Institute of Interdisciplinary Business Research, 164.
- Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of marketing, 58(3), 53-66.
- Arnold, K. A., & Bianchi, C. (2001). Relationship marketing, gender, and culture: implications for consumer behavior. ACR North American Advances.
- Arvey, R. D., Bouchard Jr., T. J., Segal, N. L., & Abraham, L.M. (1989). Job satisfaction: Environmental and genetic components. Journal of applied psychology, 74(2), 187.
- Asher, M. (1996). Managing quality in the service sector: Kogan Page Publishers.
- Astrauskaite, M., Vaitkevicius, R., & Perminas, A. (2011). Job satisfaction survey: A confirmatory factor analysis based on secondary school teachers' sample International Journal of Business and Management, 6(5), 41.
- Babakus, E., Bienstock, C. C., & Van Scotter, J.R. (2004). Linking perceived quality and customer satisfaction Decision sciences, 35(4), 713-737.
- Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee "citizenship". Academy of management Journal, 26(4), 587-595.
Ayrıntılar
Birincil Dil
İngilizce
Konular
Ekonomi Teorisi (Diğer)
Bölüm
Derleme
Yazarlar
Miloud Taher Bebas
*
Türkiye
Yayımlanma Tarihi
30 Haziran 2023
Gönderilme Tarihi
28 Ekim 2022
Kabul Tarihi
13 Aralık 2022
Yayımlandığı Sayı
Yıl 2023 Cilt: 5 Sayı: 1