Balanced Scorecard Method in Performance Evaluation: An Application on Passenger Boarding Bridge Services Unit in Aviation Sector

Güzide Karakuş; İlkay Yılmaz; Buket Ulus; İsmet Küçüktürkmen; Ayşe Şen; Merve Altınışık

Balanced Scorecard Method in Performance Evaluation: An Application on Passenger Boarding Bridge Services Unit in Aviation Sector

Abstract

Balanced Scorecard method; It is an important tool that businesses can use to evaluate their performance within the framework of financial and non-financial criteria in line with their strategies. The method can be customized according to the sector and business where the application will be made, and the criteria under the main dimensions can be determined according to the structure of the company. The aim of this study is to use the Balanced Scorecard method, which has an important place in performance measurement in the literature, in performance evaluation by TAV Esenboğa Airport Bridge Services Directorate. Within the scope of the application, semi-structured interviews were conducted with the managers of the directorate and criteria for financial, customer, internal business process and learning-development dimensions were determined. In line with the determined criteria, the data for the years 2019 and 2020 were obtained through interviews and document review studies. The data obtained on the basis of the criteria were examined, and the performance evaluation was carried out by comparing the data of two years. In the conclusion part, suggestions for improvement and development are presented, taking into account the objectives of the enterprise.

Keywords

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Details

Primary Language

English

Subjects

Air Transportation and Freight Services

Journal Section

Research Article

Authors

Güzide Karakuş ^*
Türkiye

İlkay Yılmaz
Türkiye

Buket Ulus This is me
Türkiye

İsmet Küçüktürkmen This is me
Türkiye

Ayşe Şen This is me
Türkiye

Merve Altınışık This is me
Türkiye

Publication Date

December 31, 2021

Submission Date

December 1, 2021

Acceptance Date

December 30, 2021

Published in Issue

Year 2021 Volume: 1 Number: 1

IZ

https://izlik.org/JA57JG45RB

Cite

RIS / Bibtex

APA

Karakuş, G., Yılmaz, İ., Ulus, B., Küçüktürkmen, İ., Şen, A., & Altınışık, M. (2021). Balanced Scorecard Method in Performance Evaluation: An Application on Passenger Boarding Bridge Services Unit in Aviation Sector. Research in Aviation Management (RAM), 1(1), 1-20. https://izlik.org/JA57JG45RB

AMA

1.Karakuş G, Yılmaz İ, Ulus B, Küçüktürkmen İ, Şen A, Altınışık M. Balanced Scorecard Method in Performance Evaluation: An Application on Passenger Boarding Bridge Services Unit in Aviation Sector. Research in Aviation Management (RAM). 2021;1(1):1-20. https://izlik.org/JA57JG45RB

Chicago

Karakuş, Güzide, İlkay Yılmaz, Buket Ulus, İsmet Küçüktürkmen, Ayşe Şen, and Merve Altınışık. 2021. “Balanced Scorecard Method in Performance Evaluation: An Application on Passenger Boarding Bridge Services Unit in Aviation Sector”. Research in Aviation Management (RAM) 1 (1): 1-20. https://izlik.org/JA57JG45RB.

EndNote

Karakuş G, Yılmaz İ, Ulus B, Küçüktürkmen İ, Şen A, Altınışık M (December 1, 2021) Balanced Scorecard Method in Performance Evaluation: An Application on Passenger Boarding Bridge Services Unit in Aviation Sector. Research in Aviation Management (RAM) 1 1 1–20.

IEEE

[1]G. Karakuş, İ. Yılmaz, B. Ulus, İ. Küçüktürkmen, A. Şen, and M. Altınışık, “Balanced Scorecard Method in Performance Evaluation: An Application on Passenger Boarding Bridge Services Unit in Aviation Sector”, Research in Aviation Management (RAM), vol. 1, no. 1, pp. 1–20, Dec. 2021, [Online]. Available: https://izlik.org/JA57JG45RB

ISNAD

Karakuş, Güzide - Yılmaz, İlkay - Ulus, Buket - Küçüktürkmen, İsmet - Şen, Ayşe - Altınışık, Merve. “Balanced Scorecard Method in Performance Evaluation: An Application on Passenger Boarding Bridge Services Unit in Aviation Sector”. Research in Aviation Management (RAM) 1/1 (December 1, 2021): 1-20. https://izlik.org/JA57JG45RB.

JAMA

1.Karakuş G, Yılmaz İ, Ulus B, Küçüktürkmen İ, Şen A, Altınışık M. Balanced Scorecard Method in Performance Evaluation: An Application on Passenger Boarding Bridge Services Unit in Aviation Sector. Research in Aviation Management (RAM). 2021;1:1–20.

MLA

Karakuş, Güzide, et al. “Balanced Scorecard Method in Performance Evaluation: An Application on Passenger Boarding Bridge Services Unit in Aviation Sector”. Research in Aviation Management (RAM), vol. 1, no. 1, Dec. 2021, pp. 1-20, https://izlik.org/JA57JG45RB.

Vancouver

1.Güzide Karakuş, İlkay Yılmaz, Buket Ulus, İsmet Küçüktürkmen, Ayşe Şen, Merve Altınışık. Balanced Scorecard Method in Performance Evaluation: An Application on Passenger Boarding Bridge Services Unit in Aviation Sector. Research in Aviation Management (RAM) [Internet]. 2021 Dec. 1;1(1):1-20. Available from: https://izlik.org/JA57JG45RB