Research Article

Examining the Required Qualifications of Civil Aviation and Cabin Services Students through AHP and TOPSIS Methods

Volume: 2 Number: 2 December 31, 2022
Research in Aviation Management (RAM) Cover
Research in Aviation Management (RAM)
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Examining the Required Qualifications of Civil Aviation and Cabin Services Students through AHP and TOPSIS Methods

Abstract

The aim of this study is to rank 45 students studying in the Civil Aviation and Cabin Services program, which serves to meet the need for cabin attendants, in terms of meeting the qualifications of being a cabin attendant. AHP and TOPSIS, which are multi-criteria decision-making methods, were used to make comparisons according to the qualifications of the students. In the study, a questionnaire study was applied to the expert team consisting of 3 academicians in order to determine whether the students of the Civil Aviation and Cabin Services program had the qualifications included in the analysis, and the geometric average of the results obtained was taken. In order to determine the weights of the evaluation criteria used in the study, the AHP method was applied, and the criteria weights were determined by taking the opinions of the expert team consisting of 3 academicians and a cabin supervisor. The evaluation criteria that must be met to become a cabin attendant included in the analysis, external appearance, self-confidence competence, sense of responsibility, human relations and empathy, diction, teamwork. As a result of the AHP method, the criterion with the highest degree of importance was determined as diction. As a result of the evaluation made by the TOPSIS method based on the importance levels of these criteria, it was concluded that the 35th student was in the first place and the 25th student was in the last place. The results obtained are important in terms of providing the educational support that students need to be successful in their professions.

Keywords

References

  1. Akduman, G. & Karahan, G. (2020). Kabin Memurunun Sahip Olması Gereken Yetkinlikler: Sivil Havacılık Kabin Hizmetleri Mezunu İstihdam Edilen Kişilerle Bir Alan Araştırması. Havacılık ve Uzay Çalışmaları Dergisi, 1 (1), 7-32.
  2. Akduman, G. & Karahan, G. (2021a). Duygusal Zekâ ve İletişim Becerilerinin Empati Üzerindeki Etkisinin Kişilik Özellikleri Bağlamında Değerlendirilmesi: Sivil Havacılık Kabin Hizmetleri Meslek Yüksekokulu Öğrencilerinde Bir Alan Araştırması. Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi, 8 (2), 604-622.
  3. Akduman, G. & Karahan, G. (2021b). Sivil Havacılık Kabin Hizmetleri Kabin Memuru İşe Alımı İçin Bir Model Önerisi. Journal of Aviation Research, 3 (2), 264-278. DOI: 10.51785/jar.957896
  4. Akman, G. Özcan, B. Başlı, H. Gündüz, E. B. (2018). Çok Kriterli Karar Vermede AHP ve TOPSIS Yöntemleriyle Uçuş Noktası Seçimi. Erciyes Üniversitesi Fen Bilimleri Enstitüsü Fen Bilimleri Dergisi, 34(3), 45-57.
  5. Akpur, A. Zengin, B. İç ve Dış Müşteriler Açısından Kabin Hizmetleri Kalite Algısını Ölçmeye Yönelik Karşılaştırmalı Bir Araştırma. Çanakkale Onsekiz Mart Üniversitesi Uluslararası Sosyal Bilimler Dergisi, 4(1), 29-50.
  6. Alkaşi, Z. (2019). Örgütsel stres kaynakları ve çözüm yolları: Hava yolu kabin ekibi üzerinde bir araştırma. Istanbul Aydın University Institute of Social Sciences Master's Thesis, Istanbul.
  7. Alp, S. Topuz, T. (2018). Analitik Hiyerarşi Süreci ve TOPSIS Yöntemleri ile Personel Seçimine Yönelik Bir Uygulama. Atlas International Refereed Journal on Social Sciences, 4(13), 1281-1300.
  8. Avcı, T. Çınaroğlu, E. (2018). AHP Temelli TOPSIS Yaklaşımı ile Havayolu İşletmelerinin Finansal Performans Değerlemesi. Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi, 19(1), 316-335.

Details

Primary Language

English

Subjects

Air Transportation and Freight Services

Journal Section

Research Article

Authors

Publication Date

December 31, 2022

Submission Date

November 8, 2022

Acceptance Date

December 28, 2022

Published in Issue

Year 2022 Volume: 2 Number: 2

IZ

https://izlik.org/JA46XB98RR

Cite

RIS / Bibtex
APA
Yaşar, E. (2022). Examining the Required Qualifications of Civil Aviation and Cabin Services Students through AHP and TOPSIS Methods. Research in Aviation Management (RAM), 2(2), 38-59. https://izlik.org/JA46XB98RR
AMA
1.Yaşar E. Examining the Required Qualifications of Civil Aviation and Cabin Services Students through AHP and TOPSIS Methods. Research in Aviation Management (RAM). 2022;2(2):38-59. https://izlik.org/JA46XB98RR
Chicago
Yaşar, Esra. 2022. “Examining the Required Qualifications of Civil Aviation and Cabin Services Students through AHP and TOPSIS Methods”. Research in Aviation Management (RAM) 2 (2): 38-59. https://izlik.org/JA46XB98RR.
EndNote
Yaşar E (December 1, 2022) Examining the Required Qualifications of Civil Aviation and Cabin Services Students through AHP and TOPSIS Methods. Research in Aviation Management (RAM) 2 2 38–59.
IEEE
[1]E. Yaşar, “Examining the Required Qualifications of Civil Aviation and Cabin Services Students through AHP and TOPSIS Methods”, Research in Aviation Management (RAM), vol. 2, no. 2, pp. 38–59, Dec. 2022, [Online]. Available: https://izlik.org/JA46XB98RR
ISNAD
Yaşar, Esra. “Examining the Required Qualifications of Civil Aviation and Cabin Services Students through AHP and TOPSIS Methods”. Research in Aviation Management (RAM) 2/2 (December 1, 2022): 38-59. https://izlik.org/JA46XB98RR.
JAMA
1.Yaşar E. Examining the Required Qualifications of Civil Aviation and Cabin Services Students through AHP and TOPSIS Methods. Research in Aviation Management (RAM). 2022;2:38–59.
MLA
Yaşar, Esra. “Examining the Required Qualifications of Civil Aviation and Cabin Services Students through AHP and TOPSIS Methods”. Research in Aviation Management (RAM), vol. 2, no. 2, Dec. 2022, pp. 38-59, https://izlik.org/JA46XB98RR.
Vancouver
1.Esra Yaşar. Examining the Required Qualifications of Civil Aviation and Cabin Services Students through AHP and TOPSIS Methods. Research in Aviation Management (RAM) [Internet]. 2022 Dec. 1;2(2):38-59. Available from: https://izlik.org/JA46XB98RR