Abstract
The main purpose of our study is to descibe the relationship between emotional labor behaviors and the occupational commitment of academicians. The concept of emotional labor on which researchers often emphasized in recent years, is important for a sector where employees is in close and intense relationship with their co-workers. It discussed the three dimensions of emotional labor in this study; surface, deep and sincere behaviors. The occupational commitment that is a psychological bond between the individual and the occupation were analyzed under three dimensions, including affective, normative and emotional commitment. Within the scope of the research, from 273 academicians who worked at five state universities in Turkey collected data through the online survey method was analyzed using SPSS 18 software. According to research results, while there is a negative relationship between surface behaviour that is dimensin of emotional labour and affective commitment, it has been found to have a positive relationship between surface behaviour and normative and continuance commitment. The dimension of the deep behavior was in a meaningful relationship with normative commitment. A relationship in a positive direction has been determined between sincere behaviour and affective commitment.
Keywords
Details
| Primary Language | tu |
|---|---|
| Journal Section | Articles |
| Authors | |
| Publication Date | June 30, 2016 |
| Published in Issue | Year 2016 Volume: 3 Issue: 2 |
Cite
Research Journal of Business and Management (RJBM) is a scientific, academic, double blind peer-reviewed, quarterly and open-access online journal. The journal publishes four issues a year. The issuing months are March, June, September and December. The publication languages of the Journal are English and Turkish. RJBM aims to provide a research source for all practitioners, policy makers, professionals and researchers working in all related areas of business, management and organizations. The editor in chief of RJBM invites all manuscripts that cover theoretical and/or applied researches on topics related to the interest areas of the Journal. RJBM publishes academic research studies only. RJBM charges no submission or publication fee.
Ethics Policy - RJBM applies the standards of Committee on Publication Ethics (COPE). RJBM is committed to the academic community ensuring ethics and quality of manuscripts in publications. Plagiarism is strictly forbidden and the manuscripts found to be plagiarized will not be accepted or if published will be removed from the publication. Authors must certify that their manuscripts are their original work. Plagiarism, duplicate, data fabrication and redundant publications are forbidden. The manuscripts are subject to plagiarism check by iThenticate or similar. All manuscript submissions must provide a similarity report (up to 15% excluding quotes, bibliography, abstract, method).
Open Access - All research articles published in PressAcademia Journals are fully open access; immediately freely available to read, download and share. Articles are published under the terms of a Creative Commons license which permits use, distribution and reproduction in any medium, provided the original work is properly cited. Open access is a property of individual works, not necessarily journals or publishers. Community standards, rather than copyright law, will continue to provide the mechanism for enforcement of proper attribution and responsible use of the published work, as they do now.