INTERACTION EFFECT OF LEADER-MEMBER EXCHANGE AND STRESS MINDSET ON CHALLENGE STRESSOR AND JOB PERFORMANCE RELATIONSHIP

Hsiao-ling Chen; Shih-chieh Fang

Research Article

Year 2019, Volume: 6 Issue: 4, 281 - 290, 30.12.2019

Hsiao-ling Chen Shih-chieh Fang

Abstract

References

Abbas, M., & Raja, U. (2019). Challenge-hindrance stressors and job outcomes: The moderating role of conscientiousness. Journal of Business and Psychology, 34(2), 189-201.
Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Thousand Oaks, CA, US: Sage Publications, Inc.
Atkinson, W. (2004). Stress: Risk management's most serious challenge? Risk Management, 51(6), 20-26.
Bakker, A. B., & Demerouti, E. (2007). The job demands‐resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328. doi:10.1108/02683940710733115
Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273.
Bakker, A. B., Demerouti, E., de Boer, E., & Schaufeli, W. B. (2003). Job demands and job resources as predictors of absence duration and frequency. Journal of Vocational Behavior, 62(2), 341-356. doi:https://doi.org/10.1016/S0001-8791(02)00030-1
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and Work Engagement: The JD–R Approach. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 389-411. doi:10.1146/annurev-orgpsych-031413-091235
Beehr, T. A., Bowling, N. A., & Bennett, M. M. (2010). Occupational stress and failures of social support: When helping hurts. Journal of Occupational Health Psychology, 15(1), 45-59.
Bliese, P. D., Edwards, J. R., & Sonnentag, S. (2017). Stress and well-being at work: A century of empirical trends reflecting theoretical and societal influences. Journal of Applied Psychology, 102(3), 389.
Bodenmann, G., Meuwly, N., Bradbury, T. N., Gmelch, S., & Ledermann, T. (2010). Stress, anger, and verbal aggression in intimate relationships: Moderating effects of individual and dyadic coping. Journal of Social and Personal Relationships, 27(3), 408-424.
Campbell, N. S., Perry, S. J., Maertz Jr, C. P., Allen, D. G., & Griffeth, R. W. (2013). All you need is… resources: The effects of justice and support on burnout and turnover. Human Relations, 66(6), 759-782.
Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among U.S. managers. Journal of Applied Psychology, 85(1), 65-74. doi:10.1037//0021-9010.85.1.65
Cooper, C. L., Dewe, P., & O’Driscoll, M. P. (2001). Organizational stress: A review and critique of theory, research and applications: SAGE Publications, Inc.
Crum, A. J., Salovey, P., & Achor, S. (2013). Rethinking stress: The role of mindsets in determining the stress response. Journal of Personality and Social Psychology, 104(4), 716-733. doi:10.1037/a0031201
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512. doi:10.1037/0021-9010.86.3.499
Dunegan, K. J., Duchon, D., & Uhl-Bien, M. (1992). Examining the Link Between Leader Member Exchange and Subordinate Performance: The Role of Task Analyzability and Variety as Moderators. Journal of Management, 18(1), 59-76. doi:10.1177/014920639201800105
Dweck, C. S. (2008). Can personality be changed? The role of beliefs in personality and change. Current Directions in Psychological Science, 17(6), 391-394. doi:10.1111/j.1467-8721.2008.00612.x
Floyd, F. J., & Widaman, K. F. (1995). Factor analysis in the development and refinement of clinical assessment instruments. Psychological Assessment, 7(3), 286-299.
Fu, N. (2013). Exploring the impact of high performance work systems in professional service firms: A practices-resources-uses-performance approach. Consulting Psychology Journal: Practice and Research, 65(3), 240-257. doi:10.1037/a0034502
Ganster, D. C., & Rosen, C. C. (2013). Work stress and employee health: A multidisciplinary review. Journal of Management, 39(5), 1085-1122.
González-Morales, M. G., & Neves, P. (2015). When stressors make you work: Mechanisms linking challenge stressors to performance. Work & Stress, 29(3), 213-229. doi:10.1080/02678373.2015.1074628
Graen, G. B. (1976). Role making processes within complex organizations. In M. D. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology (pp. 1201-1245). Chicago: Rand McNally.
Graen, G. B., & Scandura, T. A. (1987). Toward a psychology of dyadic organizing. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior vol.9 (pp. 175-208). Greenwich, CT: JAI Press.
Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219-247. doi:10.1016/1048-9843(95)90036-5
Grandey, A. A., Dickter, D. N., & Sin, H.-P. (2004). The customer is not always right: customer aggression and emotion regulation of service employees. Journal of Organizational Behavior, 25(3), 397-418. doi:10.1002/job.252
Karatepe, O. M., Yavas, U., & Babakus, E. (2007). The Effects of Customer Orientation and Job Resources on Frontline Employees' Job Outcomes. Services Marketing Quarterly, 29(1), 61-79. doi:10.1300/J396v29n01_04
Kerr, S., & Jermier, J. M. (1978). Substitutes for leadership: Their meaning and measurement. Organizational Behavior and Human Performance, 22(3), 375-403.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854-1884.
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York: Springer Publishing Company.
LePine, J. A., Podsakoff, N. P., & LePine, M. A. (2005). A meta-analytic test of the challenge stressor–hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance. Academy of Management Journal, 48(5), 764-775. doi:10.5465/amj.2005.18803921
Liden, R. C., & Maslyn, J. M. (1998). Multidimensionafity of Leader-Member Exchange: An Empirical Assessment through Scale Development. Journal of Management, 24(1), 43-72. doi:10.1177/014920639802400105
Liden, R. C., Sparrowe, R. T., & Wayne, S. J. (1997). Leader-member exchange theory: The past and potential for the future. In G. R. Ferris (Ed.), Research in personnel and human resources management, Vol. 15. (pp. 47-119). US: JAI Press.
Lin, W., Ma, J., Wang, L., & Wang, M. (2015). A double‐edged sword: The moderating role of conscientiousness in the relationships between work stressors, psychological strain, and job performance. Journal of Organizational Behavior, 36(1), 94-111.
Loi, R., Ngo, H. Y., Zhang, L., & Lau, V. P. (2011). The interaction between leader–member exchange and perceived job security in predicting employee altruism and work performance. Journal of Occupational and Organizational Psychology, 84(4), 669-685.
McEwen, B. S., & Seeman, T. (1999). Protective and damaging effects of mediators of stress: Elaborating and testing the concepts of allostasis and allostatic load. Annals of the New York Academy of Sciences, 896(1), 30-47. doi:10.1111/j.1749-6632.1999.tb08103.x
Medler-Liraz, H. (2014). Negative affectivity and tipping: The moderating role of emotional labor strategies and leader-member exchange. International Journal of Hospitality Management, 36, 63-72. doi:10.1016/j.ijhm.2013.08.010
Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. Journal of Applied Psychology, 92(2), 438-454. doi:10.1037/0021-9010.92.2.438
Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531-544.
Rafferty, A. E., & Griffin, M. A. (2006). Perceptions of organizational change: A stress and coping perspective. Journal of Applied Psychology, 91(5), 1154-1162. doi:10.1037/0021-9010.91.5.1154
Schwabe, L., & Wolf, O. T. (2010). Learning under stress impairs memory formation. Neurobiol Learn Mem, 93(2), 183-188. doi:10.1016/j.nlm.2009.09.009
Thomas, C. H., & Lankau, M. J. (2009). Preventing burnout: The effects of LMX and mentoring on socialization, role stress, and burnout. Human Resource Management, 48(3), 417-432.
Viswesvaran, C., Ones, D. S., & Schmidt, F. L. (1996). Comparative analysis of the reliability of job performance ratings. Journal of Applied Psychology, 81(5), 557-574.
Wallace, J. C., Edwards, B. D., Arnold, T., Frazier, M. L., & Finch, D. M. (2009). Work stressors, role-based performance, and the moderating influence of organizational support. Journal of Applied Psychology, 94(1), 254-262. doi:10.1037/a0013090
Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40(1), 82-111.
Webster, J. R., Beehr, T. A., & Christiansen, N. D. (2010). Toward a better understanding of the effects of hindrance and challenge stressors on work behavior. Journal of Vocational Behavior, 76(1), 68-77. doi:10.1016/j.jvb.2009.06.012

INTERACTION EFFECT OF LEADER-MEMBER EXCHANGE AND STRESS MINDSET ON CHALLENGE STRESSOR AND JOB PERFORMANCE RELATIONSHIP

Year 2019, Volume: 6 Issue: 4, 281 - 290, 30.12.2019

Hsiao-ling Chen Shih-chieh Fang

Abstract

Purpose - This study integrated job demands-resources model and concept of stress mindset to examine a three-way interaction model. Testing the effect of challenge stressor, leader-member exchange and positive stress mindset on job performance.
Methodology - Research data were collected from four hundred eighty-seven employees during different business in Taiwan. Hierarchical regression analysis was conducted, and results supported the three-way moderation effect.
Findings- The findings suggested that when supervisors’ social support resources were strong, positive stress mindset can better improve employee’s job performance.
Conclusion- There is a three-way interaction moderation effect of challenge stressors, leader-member exchange and positive stress mindset on job performance. A contribution of the present study to research is that we linked job demands-resources model and stress mindset theory to explain a boundary condition effect in stress issue.

Keywords

Leader-member exchange, stress mindset, three-way interaction

References

Abbas, M., & Raja, U. (2019). Challenge-hindrance stressors and job outcomes: The moderating role of conscientiousness. Journal of Business and Psychology, 34(2), 189-201.
Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Thousand Oaks, CA, US: Sage Publications, Inc.
Atkinson, W. (2004). Stress: Risk management's most serious challenge? Risk Management, 51(6), 20-26.
Bakker, A. B., & Demerouti, E. (2007). The job demands‐resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328. doi:10.1108/02683940710733115
Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273.
Bakker, A. B., Demerouti, E., de Boer, E., & Schaufeli, W. B. (2003). Job demands and job resources as predictors of absence duration and frequency. Journal of Vocational Behavior, 62(2), 341-356. doi:https://doi.org/10.1016/S0001-8791(02)00030-1
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and Work Engagement: The JD–R Approach. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 389-411. doi:10.1146/annurev-orgpsych-031413-091235
Beehr, T. A., Bowling, N. A., & Bennett, M. M. (2010). Occupational stress and failures of social support: When helping hurts. Journal of Occupational Health Psychology, 15(1), 45-59.
Bliese, P. D., Edwards, J. R., & Sonnentag, S. (2017). Stress and well-being at work: A century of empirical trends reflecting theoretical and societal influences. Journal of Applied Psychology, 102(3), 389.
Bodenmann, G., Meuwly, N., Bradbury, T. N., Gmelch, S., & Ledermann, T. (2010). Stress, anger, and verbal aggression in intimate relationships: Moderating effects of individual and dyadic coping. Journal of Social and Personal Relationships, 27(3), 408-424.
Campbell, N. S., Perry, S. J., Maertz Jr, C. P., Allen, D. G., & Griffeth, R. W. (2013). All you need is… resources: The effects of justice and support on burnout and turnover. Human Relations, 66(6), 759-782.
Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among U.S. managers. Journal of Applied Psychology, 85(1), 65-74. doi:10.1037//0021-9010.85.1.65
Cooper, C. L., Dewe, P., & O’Driscoll, M. P. (2001). Organizational stress: A review and critique of theory, research and applications: SAGE Publications, Inc.
Crum, A. J., Salovey, P., & Achor, S. (2013). Rethinking stress: The role of mindsets in determining the stress response. Journal of Personality and Social Psychology, 104(4), 716-733. doi:10.1037/a0031201
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512. doi:10.1037/0021-9010.86.3.499
Dunegan, K. J., Duchon, D., & Uhl-Bien, M. (1992). Examining the Link Between Leader Member Exchange and Subordinate Performance: The Role of Task Analyzability and Variety as Moderators. Journal of Management, 18(1), 59-76. doi:10.1177/014920639201800105
Dweck, C. S. (2008). Can personality be changed? The role of beliefs in personality and change. Current Directions in Psychological Science, 17(6), 391-394. doi:10.1111/j.1467-8721.2008.00612.x
Floyd, F. J., & Widaman, K. F. (1995). Factor analysis in the development and refinement of clinical assessment instruments. Psychological Assessment, 7(3), 286-299.
Fu, N. (2013). Exploring the impact of high performance work systems in professional service firms: A practices-resources-uses-performance approach. Consulting Psychology Journal: Practice and Research, 65(3), 240-257. doi:10.1037/a0034502
Ganster, D. C., & Rosen, C. C. (2013). Work stress and employee health: A multidisciplinary review. Journal of Management, 39(5), 1085-1122.
González-Morales, M. G., & Neves, P. (2015). When stressors make you work: Mechanisms linking challenge stressors to performance. Work & Stress, 29(3), 213-229. doi:10.1080/02678373.2015.1074628
Graen, G. B. (1976). Role making processes within complex organizations. In M. D. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology (pp. 1201-1245). Chicago: Rand McNally.
Graen, G. B., & Scandura, T. A. (1987). Toward a psychology of dyadic organizing. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior vol.9 (pp. 175-208). Greenwich, CT: JAI Press.
Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219-247. doi:10.1016/1048-9843(95)90036-5
Grandey, A. A., Dickter, D. N., & Sin, H.-P. (2004). The customer is not always right: customer aggression and emotion regulation of service employees. Journal of Organizational Behavior, 25(3), 397-418. doi:10.1002/job.252
Karatepe, O. M., Yavas, U., & Babakus, E. (2007). The Effects of Customer Orientation and Job Resources on Frontline Employees' Job Outcomes. Services Marketing Quarterly, 29(1), 61-79. doi:10.1300/J396v29n01_04
Kerr, S., & Jermier, J. M. (1978). Substitutes for leadership: Their meaning and measurement. Organizational Behavior and Human Performance, 22(3), 375-403.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854-1884.
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York: Springer Publishing Company.
LePine, J. A., Podsakoff, N. P., & LePine, M. A. (2005). A meta-analytic test of the challenge stressor–hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance. Academy of Management Journal, 48(5), 764-775. doi:10.5465/amj.2005.18803921
Liden, R. C., & Maslyn, J. M. (1998). Multidimensionafity of Leader-Member Exchange: An Empirical Assessment through Scale Development. Journal of Management, 24(1), 43-72. doi:10.1177/014920639802400105
Liden, R. C., Sparrowe, R. T., & Wayne, S. J. (1997). Leader-member exchange theory: The past and potential for the future. In G. R. Ferris (Ed.), Research in personnel and human resources management, Vol. 15. (pp. 47-119). US: JAI Press.
Lin, W., Ma, J., Wang, L., & Wang, M. (2015). A double‐edged sword: The moderating role of conscientiousness in the relationships between work stressors, psychological strain, and job performance. Journal of Organizational Behavior, 36(1), 94-111.
Loi, R., Ngo, H. Y., Zhang, L., & Lau, V. P. (2011). The interaction between leader–member exchange and perceived job security in predicting employee altruism and work performance. Journal of Occupational and Organizational Psychology, 84(4), 669-685.
McEwen, B. S., & Seeman, T. (1999). Protective and damaging effects of mediators of stress: Elaborating and testing the concepts of allostasis and allostatic load. Annals of the New York Academy of Sciences, 896(1), 30-47. doi:10.1111/j.1749-6632.1999.tb08103.x
Medler-Liraz, H. (2014). Negative affectivity and tipping: The moderating role of emotional labor strategies and leader-member exchange. International Journal of Hospitality Management, 36, 63-72. doi:10.1016/j.ijhm.2013.08.010
Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. Journal of Applied Psychology, 92(2), 438-454. doi:10.1037/0021-9010.92.2.438
Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531-544.
Rafferty, A. E., & Griffin, M. A. (2006). Perceptions of organizational change: A stress and coping perspective. Journal of Applied Psychology, 91(5), 1154-1162. doi:10.1037/0021-9010.91.5.1154
Schwabe, L., & Wolf, O. T. (2010). Learning under stress impairs memory formation. Neurobiol Learn Mem, 93(2), 183-188. doi:10.1016/j.nlm.2009.09.009
Thomas, C. H., & Lankau, M. J. (2009). Preventing burnout: The effects of LMX and mentoring on socialization, role stress, and burnout. Human Resource Management, 48(3), 417-432.
Viswesvaran, C., Ones, D. S., & Schmidt, F. L. (1996). Comparative analysis of the reliability of job performance ratings. Journal of Applied Psychology, 81(5), 557-574.
Wallace, J. C., Edwards, B. D., Arnold, T., Frazier, M. L., & Finch, D. M. (2009). Work stressors, role-based performance, and the moderating influence of organizational support. Journal of Applied Psychology, 94(1), 254-262. doi:10.1037/a0013090
Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40(1), 82-111.
Webster, J. R., Beehr, T. A., & Christiansen, N. D. (2010). Toward a better understanding of the effects of hindrance and challenge stressors on work behavior. Journal of Vocational Behavior, 76(1), 68-77. doi:10.1016/j.jvb.2009.06.012

There are 45 citations in total.

Details

Primary Language	English
Subjects	Business Administration
Journal Section	Articles
Authors	Hsiao-ling Chen This is me Shih-chieh Fang This is me
Publication Date	December 30, 2019
Published in Issue	Year 2019 Volume: 6 Issue: 4

Cite

APA	Chen, H.-l., & Fang, S.-c. (2019). INTERACTION EFFECT OF LEADER-MEMBER EXCHANGE AND STRESS MINDSET ON CHALLENGE STRESSOR AND JOB PERFORMANCE RELATIONSHIP. Research Journal of Business and Management, 6(4), 281-290.
AMA	Chen Hl, Fang Sc. INTERACTION EFFECT OF LEADER-MEMBER EXCHANGE AND STRESS MINDSET ON CHALLENGE STRESSOR AND JOB PERFORMANCE RELATIONSHIP. RJBM. December 2019;6(4):281-290.
Chicago	Chen, Hsiao-ling, and Shih-chieh Fang. “INTERACTION EFFECT OF LEADER-MEMBER EXCHANGE AND STRESS MINDSET ON CHALLENGE STRESSOR AND JOB PERFORMANCE RELATIONSHIP”. Research Journal of Business and Management 6, no. 4 (December 2019): 281-90.
EndNote	Chen H-l, Fang S-c (December 1, 2019) INTERACTION EFFECT OF LEADER-MEMBER EXCHANGE AND STRESS MINDSET ON CHALLENGE STRESSOR AND JOB PERFORMANCE RELATIONSHIP. Research Journal of Business and Management 6 4 281–290.
IEEE	H.-l. Chen and S.-c. Fang, “INTERACTION EFFECT OF LEADER-MEMBER EXCHANGE AND STRESS MINDSET ON CHALLENGE STRESSOR AND JOB PERFORMANCE RELATIONSHIP”, RJBM, vol. 6, no. 4, pp. 281–290, 2019.
ISNAD	Chen, Hsiao-ling - Fang, Shih-chieh. “INTERACTION EFFECT OF LEADER-MEMBER EXCHANGE AND STRESS MINDSET ON CHALLENGE STRESSOR AND JOB PERFORMANCE RELATIONSHIP”. Research Journal of Business and Management 6/4 (December 2019), 281-290.
JAMA	Chen H-l, Fang S-c. INTERACTION EFFECT OF LEADER-MEMBER EXCHANGE AND STRESS MINDSET ON CHALLENGE STRESSOR AND JOB PERFORMANCE RELATIONSHIP. RJBM. 2019;6:281–290.
MLA	Chen, Hsiao-ling and Shih-chieh Fang. “INTERACTION EFFECT OF LEADER-MEMBER EXCHANGE AND STRESS MINDSET ON CHALLENGE STRESSOR AND JOB PERFORMANCE RELATIONSHIP”. Research Journal of Business and Management, vol. 6, no. 4, 2019, pp. 281-90.
Vancouver	Chen H-l, Fang S-c. INTERACTION EFFECT OF LEADER-MEMBER EXCHANGE AND STRESS MINDSET ON CHALLENGE STRESSOR AND JOB PERFORMANCE RELATIONSHIP. RJBM. 2019;6(4):281-90.

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