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TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH SERVICES

Year 2022, Volume: 9 Issue: 4, 197 - 205, 31.12.2022

Abstract

Purpose- The goal of this study is to emphasize the importance of total quality management practices in health services in order to ensure patient satisfaction and to create customer loyalty.
Methodology- The methodology of this study is a thorough literature review of Total Quality Management in health services.
Findings- Health services are a vital service area that does not accept mistakes and is directly related to human life. Due to the fact that its area of interest is human health and human life, quality in health services appears as a necessity rather than a choice. It is possible for societies to live in health and well-being if the individuals that make up that society are healthy. Protection of individual health and investments and sanctions aimed at protecting this are the most fundamental steps in the health of the society. The implementation of patient rights within the health system has brought the concept of "Quality Health Care" to our agenda. Quality in health care; it includes the diagnosis and treatment services to be in accordance with modern medical science, scientific standards and norms, and the services provided to meet patient expectations.
Conclusion- The fact that health services are directly related to human life, the fact that mistakes to be made will cost expensive, the obligation to provide services with zero margin of error have made it obligatory to provide quality health services in health services and therefore in health institutions.

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There are 51 citations in total.

Details

Primary Language English
Subjects Business Administration
Journal Section Articles
Authors

Itir Erkan This is me 0000-0002-5902-1936

Mehmet Unal This is me 0000-0002-9275-3020

Publication Date December 31, 2022
Published in Issue Year 2022 Volume: 9 Issue: 4

Cite

APA Erkan, I., & Unal, M. (2022). TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH SERVICES. Research Journal of Business and Management, 9(4), 197-205.
AMA Erkan I, Unal M. TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH SERVICES. RJBM. December 2022;9(4):197-205.
Chicago Erkan, Itir, and Mehmet Unal. “TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH SERVICES”. Research Journal of Business and Management 9, no. 4 (December 2022): 197-205.
EndNote Erkan I, Unal M (December 1, 2022) TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH SERVICES. Research Journal of Business and Management 9 4 197–205.
IEEE I. Erkan and M. Unal, “TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH SERVICES”, RJBM, vol. 9, no. 4, pp. 197–205, 2022.
ISNAD Erkan, Itir - Unal, Mehmet. “TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH SERVICES”. Research Journal of Business and Management 9/4 (December 2022), 197-205.
JAMA Erkan I, Unal M. TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH SERVICES. RJBM. 2022;9:197–205.
MLA Erkan, Itir and Mehmet Unal. “TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH SERVICES”. Research Journal of Business and Management, vol. 9, no. 4, 2022, pp. 197-05.
Vancouver Erkan I, Unal M. TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH SERVICES. RJBM. 2022;9(4):197-205.

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