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REWARD SYSTEM AND JOB SATISFACTION AMONG EMPLOYEES IN THE HOTEL INDUSTRY IN THE SULTANATE OF OMAN

Year 2023, Volume: 10 Issue: 1, 19 - 28, 31.03.2023
https://doi.org/10.17261/Pressacademia.2023.1715

Abstract

Purpose- The study's aim is to determine the intrinsic rewards that Omani hotels use to inspire their employees and to analyse the extrinsic rewards that Omani hotels use to motivate their employees. The study also intends to investigate the association between incentive types and job satisfaction among hotel employees in Oman.
Methodology- The study employed a descriptive research design. The study's population was comprised of employees from five different four-star hotels in Oman. A systematic questionnaire was created and distributed to all participants. Rewards (both intrinsic and extrinsic) served as the study's independent variable, and job satisfaction served as the study's dependent variable. The data was gathered on a five-point scale and interpreted using averages, percentages, and correction analyses.
Findings- The study noticed that the intrinsic rewards employed by hotels in Oman included recognition and appreciation, an excellent working partnership with the manager, management trust and belief, training and professional development, and work freedom and autonomy. On the other hand, extrinsic rewards are used by hotels in Oman, such as praise and appreciation for a job well done, excellent working environments, attractive salaries, annual bonuses, and insurance for me and my family. Spearman's coefficient of 0.885 indicated a positive and significant relationship between intrinsic rewards and work satisfaction among Oman hotel employees. Similarly, a Spearman's coefficient of 0.899 demonstrated a very strong positive and significant association between extrinsic rewards and work satisfaction among Oman hotel employees.
Conclusion- The findings suggest that the level of employee job satisfaction in the organisation is reliant on rewards.

References

  • Al-Hinai. N, Piya. S, & Al-Wardi. K. (2020). Analysis of factors affecting motivation in projects: a case study in oil and gas industry in the sultanate of Oman. The Journal of Engineering Research (TJER), 17(2), 112-125.
  • Al Mamari. M. K., Muslim. N. A, & Islam. M. K. (2019). The Impact of Intrinsic and Extrinsic motivation factors on employee engagement in the mediating role of top management support in Oman's Private Universities. ISSN-P: 2807-5987. SJR publishing.
  • Ali, R., & Ahmad, M. S. (2009). The impact of reward and recognition programs on employees motivation and satisfaction: an empirical study. International Review of Business Research Papers, 5(4), 270-279.
  • Armstrong, M., & Stephens, T. (2005). A handbook of employee reward management and practice: Kogan Page Publishers: London.
  • Bartol, K.M., & Locke, E.A. (2000). Incentives and motivation. In S. Rynes & B. Gerhardt (Eds.), Compensation in organizations: Progress and prospects (pp. 104-147). San Francisco, CA: Lexington Press.
  • Burton, K. (2012). A study of Motivation: How to get your employees moving. Honours Thesis; Indiana University. https://pdf4pro.com/amp/view/a-study-of-motivation-how-to-get-your-employees-moving-3990a2.html. Accessed on 22 October 2022.
  • Corby, S., White, G. & Stanworth, C. (2015). No news is good news? Evaluating new pay systems. Human Resource Management Journal, 15(1), 4-24.
  • Creswell, J. W. (2012). Educational research: Planning, conducting, and evaluating quantitative and qualitative research. Boston, MA: Pearson.
  • Dobre, O.I. (2013). Employee motivation and organizational performance. Review of Applied Socio-Economic Research, 5(1), 53-60.
  • Farooqui, S., & Nagendra, A. (2014). The ımpact of person organization fit on job satisfaction and performance of the employees. Procedia Economics and Finance, 11, 122 – 129.
  • Ghosh, B.N. (2015). Scientific Methods and Social Research, 4th ed, Sterling Publishers Pvt. Ltd: New Delhi.
  • Gruenberg, M.M., (1979). Understanding Job Satisfaction. Mac-Millan Press: London.
  • Hafiza, N.S., Shah, S.S., & Jamsheed, H. (2011). Relationship between rewards and Employee’s motivation in the non-profit organizations of Pakistan. Business Intelligence Journal, 1(1), 327 – 335.
  • Janet, L., Bokemeier J.L., & Bokeimer W.B.L. (1987). Job values, rewards, and work conditions as factors in job satisfaction among men and women. Social Quarterly, 28(2), 189-204.
  • John W. (2014). Research Design, 4h ed, SAGE Publication Ltd: United Kingdom
  • Kolluru, M. (2021). Association between rewards and employee performance: Empirical research on Omani banks. Corporate Governance and Sustainability Review, 5(1), 15-21.
  • Kothari, C.R. (1984). Quantitative Techniques, 2nd ed., Holt, Reinhart, and Wilson: New York.
  • Kumari, M. R., Kumar, D. P., & Reddy, T. N. (2015), Influence of recognition and reward on employee commitment and performance, MERC Global’s International Journal of Social Science & Management, 2(4), 266-273.
  • Malhotra, N., Budhwar, P., & Prowse, P. (2007). Linking rewards to commitment: an empirical ınvestigation of four UK call centres. International Journal of Human Resource Management, 18, 2095-2127.
  • Mottaz, C.J. (1985). The relative importance of intrinsic and extrinsic rewards as determinants of work satisfaction. Journal of Sociology, 26 (3), 365-385.
  • Ozcelik, G., & Ferman, M. (2016). Competency approach to human resource management: outcomes and contributions in a Turkish cultural context. Human Resource Development Review, 5(1), 72-91.
  • Piya, S., Shamsuzzoha, A., Khadem, M., & Al-Hinai, N. (2020). Identification of critical factors and their ınterrelationships to design agile supply chain: special focus to oil and gas ındustries. Global Journal of Flexible Systems Management, 21(3), 263-281.
  • Possenried, D., & Plantenga, J. (2011). Access to Flexible Work Arrangements, Working time Fit and Job Satisfaction. Tjalling C. Koopmans Research Institute, Utrecht School of Economics, 11-22. https://www.uu.nl/sites/default/files/rebo_use_dp_2011_11-22.pdf. Accessed on 10 November 2022.
  • Pratheepkanth, P. (2011). Reward system and its impact on employee motivation in commercial bank of Sri Lanka Plc, In Jaffna District. Global Journal of Management and Business Research, 11(4), 85-92.
  • Rukhmani, K., Ramesh, M., & Jayakrishnan. J. (2010). Effect of leadership styles on organizational effectiveness. European Journal of Social Sciences, 15(3), 365-369.
  • Rue, L.W., & Byars, L.L. (1992). Management skills and application, 6th ed, Prentice-Hall International: New Jersey.
  • Salamon, S. D. & Robinson, S. L (2008). Trust that Binds: The impact of collective felt trust on organizational performance. Journal of Applied Psychology, 93(3), 593-601.
  • Soderquist, K., Papalexandris, A., Ioannou, G., & Prastacos, G. (2010). From task-based to competency-based: A typology and process supporting a critical HRM Transition. Personnel Review, 39(3), 325-346.
  • Spector, P. E. (1997). Job satisfaction: application, assessment, causes, and consequences. Sage Publications: Thousand Oaks, CA.
  • Tippet J., & Kluvers R. (2010). Employee rewards and motivation in non-profit organizations: case study from Australia. International Journal of Business and Management, 4(3), 1 – 8.
  • Tumati, R. (2022). Analysing the motivational factors and employee engagement among Omani staff in hotels in Muscat. Journal of Tourism & Management Research, 7(2), 1029-1046.
  • Wang, Y. (2014). Observations on the organizational commitment of Chinese Employees: comparative studies of state-owned enterprises and foreign ınvested enterprises. International Journal of Human Resource Management, 15(4), 649–664.
  • Zare, E., & Beheshtifar. M. (2012). Effect perceived organizational support on employees’ attitudes toward work. Science Series Data Report, 4(9), 28-34.
  • Zhou, Y., Zhang, Y., Montoro-Sánchez, A. (2011). Utilitarianism or romanticism: the effect of rewards on employees' ınnovative behaviour. International Journal of Manpower, 32(1), 81 – 98
Year 2023, Volume: 10 Issue: 1, 19 - 28, 31.03.2023
https://doi.org/10.17261/Pressacademia.2023.1715

Abstract

References

  • Al-Hinai. N, Piya. S, & Al-Wardi. K. (2020). Analysis of factors affecting motivation in projects: a case study in oil and gas industry in the sultanate of Oman. The Journal of Engineering Research (TJER), 17(2), 112-125.
  • Al Mamari. M. K., Muslim. N. A, & Islam. M. K. (2019). The Impact of Intrinsic and Extrinsic motivation factors on employee engagement in the mediating role of top management support in Oman's Private Universities. ISSN-P: 2807-5987. SJR publishing.
  • Ali, R., & Ahmad, M. S. (2009). The impact of reward and recognition programs on employees motivation and satisfaction: an empirical study. International Review of Business Research Papers, 5(4), 270-279.
  • Armstrong, M., & Stephens, T. (2005). A handbook of employee reward management and practice: Kogan Page Publishers: London.
  • Bartol, K.M., & Locke, E.A. (2000). Incentives and motivation. In S. Rynes & B. Gerhardt (Eds.), Compensation in organizations: Progress and prospects (pp. 104-147). San Francisco, CA: Lexington Press.
  • Burton, K. (2012). A study of Motivation: How to get your employees moving. Honours Thesis; Indiana University. https://pdf4pro.com/amp/view/a-study-of-motivation-how-to-get-your-employees-moving-3990a2.html. Accessed on 22 October 2022.
  • Corby, S., White, G. & Stanworth, C. (2015). No news is good news? Evaluating new pay systems. Human Resource Management Journal, 15(1), 4-24.
  • Creswell, J. W. (2012). Educational research: Planning, conducting, and evaluating quantitative and qualitative research. Boston, MA: Pearson.
  • Dobre, O.I. (2013). Employee motivation and organizational performance. Review of Applied Socio-Economic Research, 5(1), 53-60.
  • Farooqui, S., & Nagendra, A. (2014). The ımpact of person organization fit on job satisfaction and performance of the employees. Procedia Economics and Finance, 11, 122 – 129.
  • Ghosh, B.N. (2015). Scientific Methods and Social Research, 4th ed, Sterling Publishers Pvt. Ltd: New Delhi.
  • Gruenberg, M.M., (1979). Understanding Job Satisfaction. Mac-Millan Press: London.
  • Hafiza, N.S., Shah, S.S., & Jamsheed, H. (2011). Relationship between rewards and Employee’s motivation in the non-profit organizations of Pakistan. Business Intelligence Journal, 1(1), 327 – 335.
  • Janet, L., Bokemeier J.L., & Bokeimer W.B.L. (1987). Job values, rewards, and work conditions as factors in job satisfaction among men and women. Social Quarterly, 28(2), 189-204.
  • John W. (2014). Research Design, 4h ed, SAGE Publication Ltd: United Kingdom
  • Kolluru, M. (2021). Association between rewards and employee performance: Empirical research on Omani banks. Corporate Governance and Sustainability Review, 5(1), 15-21.
  • Kothari, C.R. (1984). Quantitative Techniques, 2nd ed., Holt, Reinhart, and Wilson: New York.
  • Kumari, M. R., Kumar, D. P., & Reddy, T. N. (2015), Influence of recognition and reward on employee commitment and performance, MERC Global’s International Journal of Social Science & Management, 2(4), 266-273.
  • Malhotra, N., Budhwar, P., & Prowse, P. (2007). Linking rewards to commitment: an empirical ınvestigation of four UK call centres. International Journal of Human Resource Management, 18, 2095-2127.
  • Mottaz, C.J. (1985). The relative importance of intrinsic and extrinsic rewards as determinants of work satisfaction. Journal of Sociology, 26 (3), 365-385.
  • Ozcelik, G., & Ferman, M. (2016). Competency approach to human resource management: outcomes and contributions in a Turkish cultural context. Human Resource Development Review, 5(1), 72-91.
  • Piya, S., Shamsuzzoha, A., Khadem, M., & Al-Hinai, N. (2020). Identification of critical factors and their ınterrelationships to design agile supply chain: special focus to oil and gas ındustries. Global Journal of Flexible Systems Management, 21(3), 263-281.
  • Possenried, D., & Plantenga, J. (2011). Access to Flexible Work Arrangements, Working time Fit and Job Satisfaction. Tjalling C. Koopmans Research Institute, Utrecht School of Economics, 11-22. https://www.uu.nl/sites/default/files/rebo_use_dp_2011_11-22.pdf. Accessed on 10 November 2022.
  • Pratheepkanth, P. (2011). Reward system and its impact on employee motivation in commercial bank of Sri Lanka Plc, In Jaffna District. Global Journal of Management and Business Research, 11(4), 85-92.
  • Rukhmani, K., Ramesh, M., & Jayakrishnan. J. (2010). Effect of leadership styles on organizational effectiveness. European Journal of Social Sciences, 15(3), 365-369.
  • Rue, L.W., & Byars, L.L. (1992). Management skills and application, 6th ed, Prentice-Hall International: New Jersey.
  • Salamon, S. D. & Robinson, S. L (2008). Trust that Binds: The impact of collective felt trust on organizational performance. Journal of Applied Psychology, 93(3), 593-601.
  • Soderquist, K., Papalexandris, A., Ioannou, G., & Prastacos, G. (2010). From task-based to competency-based: A typology and process supporting a critical HRM Transition. Personnel Review, 39(3), 325-346.
  • Spector, P. E. (1997). Job satisfaction: application, assessment, causes, and consequences. Sage Publications: Thousand Oaks, CA.
  • Tippet J., & Kluvers R. (2010). Employee rewards and motivation in non-profit organizations: case study from Australia. International Journal of Business and Management, 4(3), 1 – 8.
  • Tumati, R. (2022). Analysing the motivational factors and employee engagement among Omani staff in hotels in Muscat. Journal of Tourism & Management Research, 7(2), 1029-1046.
  • Wang, Y. (2014). Observations on the organizational commitment of Chinese Employees: comparative studies of state-owned enterprises and foreign ınvested enterprises. International Journal of Human Resource Management, 15(4), 649–664.
  • Zare, E., & Beheshtifar. M. (2012). Effect perceived organizational support on employees’ attitudes toward work. Science Series Data Report, 4(9), 28-34.
  • Zhou, Y., Zhang, Y., Montoro-Sánchez, A. (2011). Utilitarianism or romanticism: the effect of rewards on employees' ınnovative behaviour. International Journal of Manpower, 32(1), 81 – 98
There are 34 citations in total.

Details

Primary Language English
Subjects Business Administration
Journal Section Articles
Authors

Raja Tumatı This is me 0000-0002-2194-2924

Moayad Dawood Al Yousfı This is me 0000-0001-9094-8492

Publication Date March 31, 2023
Published in Issue Year 2023 Volume: 10 Issue: 1

Cite

APA Tumatı, R., & Yousfı, M. D. A. (2023). REWARD SYSTEM AND JOB SATISFACTION AMONG EMPLOYEES IN THE HOTEL INDUSTRY IN THE SULTANATE OF OMAN. Research Journal of Business and Management, 10(1), 19-28. https://doi.org/10.17261/Pressacademia.2023.1715
AMA Tumatı R, Yousfı MDA. REWARD SYSTEM AND JOB SATISFACTION AMONG EMPLOYEES IN THE HOTEL INDUSTRY IN THE SULTANATE OF OMAN. RJBM. March 2023;10(1):19-28. doi:10.17261/Pressacademia.2023.1715
Chicago Tumatı, Raja, and Moayad Dawood Al Yousfı. “REWARD SYSTEM AND JOB SATISFACTION AMONG EMPLOYEES IN THE HOTEL INDUSTRY IN THE SULTANATE OF OMAN”. Research Journal of Business and Management 10, no. 1 (March 2023): 19-28. https://doi.org/10.17261/Pressacademia.2023.1715.
EndNote Tumatı R, Yousfı MDA (March 1, 2023) REWARD SYSTEM AND JOB SATISFACTION AMONG EMPLOYEES IN THE HOTEL INDUSTRY IN THE SULTANATE OF OMAN. Research Journal of Business and Management 10 1 19–28.
IEEE R. Tumatı and M. D. A. Yousfı, “REWARD SYSTEM AND JOB SATISFACTION AMONG EMPLOYEES IN THE HOTEL INDUSTRY IN THE SULTANATE OF OMAN”, RJBM, vol. 10, no. 1, pp. 19–28, 2023, doi: 10.17261/Pressacademia.2023.1715.
ISNAD Tumatı, Raja - Yousfı, Moayad Dawood Al. “REWARD SYSTEM AND JOB SATISFACTION AMONG EMPLOYEES IN THE HOTEL INDUSTRY IN THE SULTANATE OF OMAN”. Research Journal of Business and Management 10/1 (March 2023), 19-28. https://doi.org/10.17261/Pressacademia.2023.1715.
JAMA Tumatı R, Yousfı MDA. REWARD SYSTEM AND JOB SATISFACTION AMONG EMPLOYEES IN THE HOTEL INDUSTRY IN THE SULTANATE OF OMAN. RJBM. 2023;10:19–28.
MLA Tumatı, Raja and Moayad Dawood Al Yousfı. “REWARD SYSTEM AND JOB SATISFACTION AMONG EMPLOYEES IN THE HOTEL INDUSTRY IN THE SULTANATE OF OMAN”. Research Journal of Business and Management, vol. 10, no. 1, 2023, pp. 19-28, doi:10.17261/Pressacademia.2023.1715.
Vancouver Tumatı R, Yousfı MDA. REWARD SYSTEM AND JOB SATISFACTION AMONG EMPLOYEES IN THE HOTEL INDUSTRY IN THE SULTANATE OF OMAN. RJBM. 2023;10(1):19-28.

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