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Year 2023, Volume: 10 Issue: 3, 85 - 97, 30.09.2023

Raja Tumati , Mithaa Al-salmı

https://doi.org/10.17261/Pressacademia.2023.1806

Abstract

References

  • Agha, K., Azmi, F. & Irfan, A. (2017). Work-life balance and job satisfaction: an empirical study focusing on higher education teachers in Oman. International Journal of Social Science and Humanity, 7(3), 164-71.
  • Aggarwal, S. (2012). Balancing professional & personal life: work-life balance study. International Journal of Business and Management Tomorrow, 2(2), 1-11.
  • Alison, E. & Hall, A. (2017). Work life balance. Society for Industrial and Organizational Psychology, 1(2), 125-132.
  • Anisha, B., & Melvin, C. (2020). Work-life balance and job satisfaction: a review of literature. Journal Press India, 7(2), 10. https://doi.org/10.17492/jpi.manthan.v7i2. 722016
  • Anita, H. (2015). Health insurance. Journal of Health Economics, 1(2), 2-5.
  • Apuke, O. (2017). Quantitative research methods. Kuwait Chapter of Arabian Journal of Business and Management Review, 6(11), 40-47.
  • Azeem, S. (2010). Job satisfaction and organizational commitment among employees in the Sultanate of Oman. Psychology, 1(4), 295-299.
  • Belwal, S. & Belwal, R. (2014). Work-life balance, family-friendly policies and quality of work-life issues: studying employers perspectives of working women in Oman. Journal of International Women’s Studies, 15(1), 103-121.
  • Borstorff, P. & Marker, M. (2007). Turnover drivers and retention factors affecting hourly workers: what is important? Management Review: An International Journal, 2(1), 14-27.
  • Cegarra-Leiva, D., Sánchez-Vidal, M. & Cegarra-Navarro, J. (2012). Work life balance and the retention of managers in Spanish SMEs. The International Journal of Human Resource Management, 23(1), 91–108.
  • Chand, M. (2016). Building and educating tomorrows manpower for tourism and hospitality industry. International Journal of Hospitality and Tourism Systems, 9(1), 53-57.
  • Chaturvedi, A. (30 August 2016). Hilton Worldwide bringing global HR practices to India for better work-life balance, more women workforce, The Economic Times. https://economictimes.indiatimes.com/industry/services/hotels-/-restaurants/hilton-worldwide-bringing-global-hr-practices-to-india-for-better-work-life-balance-more-women-workforce/articleshow/53919559.cms?from=mdr
  • Cushing, K. (2004). Concerns Raised over UK long-hours culture. Caterer and Hotelkeeper, 193 (4327).
  • Earle, A. & Heymann, J. (2019). Paid Parental Leave and Family-Friendly Policies, https://www.unicef.org/media/95086/file/UNICEF-Parental-Leave-Family-Friendly-Policies-2019.pdf
  • Eldeen A. & Shawky I. (2017). Assessing the implications of work-life balance practices on employees' performance in the hospitality sector. Academy of Management Journal, 37(2), 350-382.
  • Elena, A. (2021). The impact of teleworking and digital work on workers and society. Journal of Hospitality and Tourism Management, 27(1), 27-30.
  • Elmadağ, A. & Ellinger, E. (2018). Alleviating job stress to improve service employee work affect. International Journal of Hospitality Management, (1)2, 121–141.
  • Garg, P. & Yajurvedi, N. (2016). Impact of work-life balance practices on employee’s retention and organizational performance. Indian Journal of Applied Research, 6(8), 105-121.
  • Ghebregiorgis, A. (2018). Factors influencing employee performance in hotel-a comparative study of government and privately owned hotels in Eritrea. International Journal of Research in Business Studies and Management, 5(11), 1-9.
  • Gibson. K. (16 September 2019). Hilton hotels expands paid leave for new parents, CBS News. https://www.Cbsnews.com /news/hilton-expands-paid-leave-for-new-parents/
  • Great Place to Work. (2018). Hospitality for all, How Hilton treats employees at all levels like guests, https://www.greatplacetowork.com/ images/reports/2018-GPTW-Profile-Series-_Hilton_Hospitality_For_All.pdf
  • Hilton Careers Team. (2020). A Great Workplace for Parents Around the World. https://jobs.hilton.com/us/en/blogarticle/a-great-workplace-for-parents-around-the-world
  • Hilton Newsroom. (2019, December 2). Hilton Opens 700 New Work-From-Home Positions, https://newsroom.hilton.com
  • Hobson, C., Delunas, L., & Kesic, D. (2001). Compelling evidence of the need for work-life balance initiatives. Journal of Employment Counselling, 38(1), 38–44.
  • Kabir, S. (2016). Basic Guidelines for Research: An Introductory Approach for All Disciplines, Bangladesh: Book Zone Publication.
  • Kamran, A., Zafar, S. and Nayyer, S. (2014). Impact of work-life balance on employees’ productivity. Journal of Organizational Behaviour, 38(8), 1280–1294.
  • Konrad, A & Managel, R. (2000). The impact of work-life programs on firm productivity. Strategic Management Journal, 21(12), 1225 – 1237.
  • Kossek, E. & Ozeki, C. (1998). Work-family conflict, policies, and the job-life satisfaction relationship. Journal of Applied Psychology 83(2), 139-149.
  • Kothari, C. (2004). Research Methodology: Methods and Techniques, 2nd edition, New Age International Publishers: New Delhi.
  • Kristen, M., Shockley, A., Christine, R. & Eric, A. (2017). The Impact of Work–Life Balance on Employee Retention, UK: John Wiley and Sons Ltd.
  • Kutty., S. (2021). Balancing work and life, Oman Observer, https://www. omanobserver.om/balancing-work-and-life/
  • Lazar, I., Ossian, C., & Ratiu, P. (2010). The role of work-life balance practices in order to improve organizational performance. European Research Studies Journal, 13(1), 201-214.
  • Maiti, S. (2017). Job satisfaction of hospitality employees in budget hotels. International Journal for Scientific Research & Development, 5(10), 2321-2342.
  • Narayanan, A. & Narayanan, R. (2012). An empirical study on factors affecting work-life balance of IT professionals. European Journal of Social Sciences, 31(3), 302-313.
  • Perry-Smith, J. & Blum, T. (2000). Work-family human resource bundles and perceived organizational performance. The Academy of Management Journal, 43(6), 107-111.
  • Peshave, M. & Gujarathi, R. (2014). An analysis of work-life balance situation of employees and its impact on employee productivity with special reference to the Indian hotel industry. Asian Journal Management, 5(1), 71-84.
  • Pizam, A. (2009). The nature of the hospitality industry: present and future managers’ perspectives. An International Journal of Tourism and Hospitality Research, 20(1), 134-143.
  • Prata, J. & Silva, I.S. (2013). Work effects shifts in health and in dimensions of the social and organizational context. Magazine Psychology: Organizations and Work, 13(2), 141-154.
  • Richman, A., Civian, J. Shannon, L. & Hill, E. (2008). The relationship of perceived flexibility, supportive work-life policies. Community Work & Family, 11(2), 183-197.
  • Roehling, P., Roehling, M., & Moen, P. (2001). The relationship between work-life policies and practices and employee loyalty: a life course perspective. Journal of Family and Economic, 22(2), 141-170.
  • Sadiqe, M. (2014). Employee Engagement in Hospitality Industry in India: An Overview. Global Journal of Finance and Management, 6(4), 375-378.
  • Sahin, S. & Mete, J. (2021). A brief study on descriptive research. International Journal of Research and Analysis in Humanities, 1(1), 10-22.
  • Saunders, M. Lewis, P. & Thornhill, A. (2012). Research Methods for Business Students, 8th Edition, United Kingdom: Pearson Education.
  • Scandura, T. & Lankau, M. (1997). Relationships of gender, family responsibility and flexible work hours to organizational commitment. Journal of Organizational Behaviour, 4(18), 120-132.
  • Sen, C. & Hooja, H. (2015). Psychological capital & work-life balance. International Journal of Management and Social Sciences Research, 4(7), 93-96.
  • Shagvaliyeva, S. & Yazdanifard, R. (2014). Impact of flexible working hours on work-life balance. American Journal of Industrial and Business Management, 4(2) 20-23.
  • Silaban, H. & Margaretha, M. (2021). The impact work-life balance toward job satisfaction and employee retention. International Journal of Innovation and Economic Development, 7(3), 18-26.
  • Sumanarathna, S., & Samarakoon, M, A, K, S. (2019). The effect of work-life balance policies on the retention intention of executive women employee in information technology (IT) industry in Sri Lanka. Kelaniya Journal of Human Resource Management, 14 (1), 1-15.
  • Times of Oman. (2018, May 23). Oman among top 10 best countries for good work-life balance of expats, Times of Oman. https://timesofoman.com /article/135028/oman/oman-among-top-10-best-countries-for-good-work-life-balance-of-expats
  • Wadsworth, L. & Facer, R. (2016). Work-family balance and alternative work schedules. SAGE Journals, 2(3), 174-179.
  • Walker, J. W. (2001). Zero defections? Human Resource Planning. Open Journal of Social Sciences, 24(1), 6–8.
  • Wang, P. & Walumbwa, F. (2007). Family-friendly programs, organizational commitment and work withdrawal. Personnel Psychology, 60(2), 397 – 427.
  • Wedderburn, A. (2000). Shift work and health, BEST European Studies on Time. Journal of Hospitality and Tourism Management, 2(27), 27-38.
  • Williams, C. (2011). Research methods. Journal of Business & Economics Research, 5(3), 200-212.
  • Yadav, T. & Rani, P. (2015). Work-life balance: challenges and opportunities. International Journal of Applied Research, 2(1), 200 – 206

DISCOVERING HARMONY: UNRAVELLING THE WORK-LIFE BALANCE OF HOTEL EMPLOYEES IN OMAN: AN EXPLORATIVE STUDY OF LUXURY HOTELS IN MUSCAT

Year 2023, Volume: 10 Issue: 3, 85 - 97, 30.09.2023

Raja Tumati , Mithaa Al-salmı

https://doi.org/10.17261/Pressacademia.2023.1806

Abstract

Purpose- The main aim of this study is to analyse the work-life balance initiatives practised in Muscat hotels. The study also aims to examine the influence of work-life balance initiatives on employee career development and retention.
Methodology- As the objective of this study was to assess and quantify several factors to provide findings, quantitative research was used. A descriptive research design was employed to collect extensive data by thoroughly detailing the topic or testing hypotheses. The sampling technique used in this study was purposeful sampling, with hotel employees in Muscat serving as the major target group. Responses from 164 individuals were gathered for the study using a questionnaire.
Findings- Flexible Working Hours (4.27) was the work-life balance practise used in hotels to assist employees in finding a balance between work and family life. Career breaks (4.35) have the highest mean rating for work-life balance practises that motivate employees to stay with their employers. The results show that there is a positive and significant relationship between work-life balance and employees’ career development, with a Pearson's r value of 0.451 and a p-value of 0.000 < 0.01. Further, the Pearson’s r correlation shows that work-life balance and employee retention are positively and significantly correlated, with the obtained Pearson's r value of 0.634 and a p-value of 0.000 < 0.01.
Conclusion- The results of this research indicate that hotels that promote work-life balance will reap benefits such as higher job satisfaction, lower turnover rates, possibilities for career advancement, better morale, and higher organisational productivity.

Keywords

Work-life balance luxury hotels employees career breaks work-life balance initiatives

References

  • Agha, K., Azmi, F. & Irfan, A. (2017). Work-life balance and job satisfaction: an empirical study focusing on higher education teachers in Oman. International Journal of Social Science and Humanity, 7(3), 164-71.
  • Aggarwal, S. (2012). Balancing professional & personal life: work-life balance study. International Journal of Business and Management Tomorrow, 2(2), 1-11.
  • Alison, E. & Hall, A. (2017). Work life balance. Society for Industrial and Organizational Psychology, 1(2), 125-132.
  • Anisha, B., & Melvin, C. (2020). Work-life balance and job satisfaction: a review of literature. Journal Press India, 7(2), 10. https://doi.org/10.17492/jpi.manthan.v7i2. 722016
  • Anita, H. (2015). Health insurance. Journal of Health Economics, 1(2), 2-5.
  • Apuke, O. (2017). Quantitative research methods. Kuwait Chapter of Arabian Journal of Business and Management Review, 6(11), 40-47.
  • Azeem, S. (2010). Job satisfaction and organizational commitment among employees in the Sultanate of Oman. Psychology, 1(4), 295-299.
  • Belwal, S. & Belwal, R. (2014). Work-life balance, family-friendly policies and quality of work-life issues: studying employers perspectives of working women in Oman. Journal of International Women’s Studies, 15(1), 103-121.
  • Borstorff, P. & Marker, M. (2007). Turnover drivers and retention factors affecting hourly workers: what is important? Management Review: An International Journal, 2(1), 14-27.
  • Cegarra-Leiva, D., Sánchez-Vidal, M. & Cegarra-Navarro, J. (2012). Work life balance and the retention of managers in Spanish SMEs. The International Journal of Human Resource Management, 23(1), 91–108.
  • Chand, M. (2016). Building and educating tomorrows manpower for tourism and hospitality industry. International Journal of Hospitality and Tourism Systems, 9(1), 53-57.
  • Chaturvedi, A. (30 August 2016). Hilton Worldwide bringing global HR practices to India for better work-life balance, more women workforce, The Economic Times. https://economictimes.indiatimes.com/industry/services/hotels-/-restaurants/hilton-worldwide-bringing-global-hr-practices-to-india-for-better-work-life-balance-more-women-workforce/articleshow/53919559.cms?from=mdr
  • Cushing, K. (2004). Concerns Raised over UK long-hours culture. Caterer and Hotelkeeper, 193 (4327).
  • Earle, A. & Heymann, J. (2019). Paid Parental Leave and Family-Friendly Policies, https://www.unicef.org/media/95086/file/UNICEF-Parental-Leave-Family-Friendly-Policies-2019.pdf
  • Eldeen A. & Shawky I. (2017). Assessing the implications of work-life balance practices on employees' performance in the hospitality sector. Academy of Management Journal, 37(2), 350-382.
  • Elena, A. (2021). The impact of teleworking and digital work on workers and society. Journal of Hospitality and Tourism Management, 27(1), 27-30.
  • Elmadağ, A. & Ellinger, E. (2018). Alleviating job stress to improve service employee work affect. International Journal of Hospitality Management, (1)2, 121–141.
  • Garg, P. & Yajurvedi, N. (2016). Impact of work-life balance practices on employee’s retention and organizational performance. Indian Journal of Applied Research, 6(8), 105-121.
  • Ghebregiorgis, A. (2018). Factors influencing employee performance in hotel-a comparative study of government and privately owned hotels in Eritrea. International Journal of Research in Business Studies and Management, 5(11), 1-9.
  • Gibson. K. (16 September 2019). Hilton hotels expands paid leave for new parents, CBS News. https://www.Cbsnews.com /news/hilton-expands-paid-leave-for-new-parents/
  • Great Place to Work. (2018). Hospitality for all, How Hilton treats employees at all levels like guests, https://www.greatplacetowork.com/ images/reports/2018-GPTW-Profile-Series-_Hilton_Hospitality_For_All.pdf
  • Hilton Careers Team. (2020). A Great Workplace for Parents Around the World. https://jobs.hilton.com/us/en/blogarticle/a-great-workplace-for-parents-around-the-world
  • Hilton Newsroom. (2019, December 2). Hilton Opens 700 New Work-From-Home Positions, https://newsroom.hilton.com
  • Hobson, C., Delunas, L., & Kesic, D. (2001). Compelling evidence of the need for work-life balance initiatives. Journal of Employment Counselling, 38(1), 38–44.
  • Kabir, S. (2016). Basic Guidelines for Research: An Introductory Approach for All Disciplines, Bangladesh: Book Zone Publication.
  • Kamran, A., Zafar, S. and Nayyer, S. (2014). Impact of work-life balance on employees’ productivity. Journal of Organizational Behaviour, 38(8), 1280–1294.
  • Konrad, A & Managel, R. (2000). The impact of work-life programs on firm productivity. Strategic Management Journal, 21(12), 1225 – 1237.
  • Kossek, E. & Ozeki, C. (1998). Work-family conflict, policies, and the job-life satisfaction relationship. Journal of Applied Psychology 83(2), 139-149.
  • Kothari, C. (2004). Research Methodology: Methods and Techniques, 2nd edition, New Age International Publishers: New Delhi.
  • Kristen, M., Shockley, A., Christine, R. & Eric, A. (2017). The Impact of Work–Life Balance on Employee Retention, UK: John Wiley and Sons Ltd.
  • Kutty., S. (2021). Balancing work and life, Oman Observer, https://www. omanobserver.om/balancing-work-and-life/
  • Lazar, I., Ossian, C., & Ratiu, P. (2010). The role of work-life balance practices in order to improve organizational performance. European Research Studies Journal, 13(1), 201-214.
  • Maiti, S. (2017). Job satisfaction of hospitality employees in budget hotels. International Journal for Scientific Research & Development, 5(10), 2321-2342.
  • Narayanan, A. & Narayanan, R. (2012). An empirical study on factors affecting work-life balance of IT professionals. European Journal of Social Sciences, 31(3), 302-313.
  • Perry-Smith, J. & Blum, T. (2000). Work-family human resource bundles and perceived organizational performance. The Academy of Management Journal, 43(6), 107-111.
  • Peshave, M. & Gujarathi, R. (2014). An analysis of work-life balance situation of employees and its impact on employee productivity with special reference to the Indian hotel industry. Asian Journal Management, 5(1), 71-84.
  • Pizam, A. (2009). The nature of the hospitality industry: present and future managers’ perspectives. An International Journal of Tourism and Hospitality Research, 20(1), 134-143.
  • Prata, J. & Silva, I.S. (2013). Work effects shifts in health and in dimensions of the social and organizational context. Magazine Psychology: Organizations and Work, 13(2), 141-154.
  • Richman, A., Civian, J. Shannon, L. & Hill, E. (2008). The relationship of perceived flexibility, supportive work-life policies. Community Work & Family, 11(2), 183-197.
  • Roehling, P., Roehling, M., & Moen, P. (2001). The relationship between work-life policies and practices and employee loyalty: a life course perspective. Journal of Family and Economic, 22(2), 141-170.
  • Sadiqe, M. (2014). Employee Engagement in Hospitality Industry in India: An Overview. Global Journal of Finance and Management, 6(4), 375-378.
  • Sahin, S. & Mete, J. (2021). A brief study on descriptive research. International Journal of Research and Analysis in Humanities, 1(1), 10-22.
  • Saunders, M. Lewis, P. & Thornhill, A. (2012). Research Methods for Business Students, 8th Edition, United Kingdom: Pearson Education.
  • Scandura, T. & Lankau, M. (1997). Relationships of gender, family responsibility and flexible work hours to organizational commitment. Journal of Organizational Behaviour, 4(18), 120-132.
  • Sen, C. & Hooja, H. (2015). Psychological capital & work-life balance. International Journal of Management and Social Sciences Research, 4(7), 93-96.
  • Shagvaliyeva, S. & Yazdanifard, R. (2014). Impact of flexible working hours on work-life balance. American Journal of Industrial and Business Management, 4(2) 20-23.
  • Silaban, H. & Margaretha, M. (2021). The impact work-life balance toward job satisfaction and employee retention. International Journal of Innovation and Economic Development, 7(3), 18-26.
  • Sumanarathna, S., & Samarakoon, M, A, K, S. (2019). The effect of work-life balance policies on the retention intention of executive women employee in information technology (IT) industry in Sri Lanka. Kelaniya Journal of Human Resource Management, 14 (1), 1-15.
  • Times of Oman. (2018, May 23). Oman among top 10 best countries for good work-life balance of expats, Times of Oman. https://timesofoman.com /article/135028/oman/oman-among-top-10-best-countries-for-good-work-life-balance-of-expats
  • Wadsworth, L. & Facer, R. (2016). Work-family balance and alternative work schedules. SAGE Journals, 2(3), 174-179.
  • Walker, J. W. (2001). Zero defections? Human Resource Planning. Open Journal of Social Sciences, 24(1), 6–8.
  • Wang, P. & Walumbwa, F. (2007). Family-friendly programs, organizational commitment and work withdrawal. Personnel Psychology, 60(2), 397 – 427.
  • Wedderburn, A. (2000). Shift work and health, BEST European Studies on Time. Journal of Hospitality and Tourism Management, 2(27), 27-38.
  • Williams, C. (2011). Research methods. Journal of Business & Economics Research, 5(3), 200-212.
  • Yadav, T. & Rani, P. (2015). Work-life balance: challenges and opportunities. International Journal of Applied Research, 2(1), 200 – 206
There are 55 citations in total.

Details

Primary Language English
Subjects Business Administration
Journal Section Articles
Authors

Raja Tumati 0000-0002-2194-2924

Mithaa Al-salmı This is me 0009-0003-3933-7188

Publication Date September 30, 2023
Published in Issue Year 2023 Volume: 10 Issue: 3

Cite

APA Tumati, R., & Al-salmı, M. (2023). DISCOVERING HARMONY: UNRAVELLING THE WORK-LIFE BALANCE OF HOTEL EMPLOYEES IN OMAN: AN EXPLORATIVE STUDY OF LUXURY HOTELS IN MUSCAT. Research Journal of Business and Management, 10(3), 85-97. https://doi.org/10.17261/Pressacademia.2023.1806
AMA Tumati R, Al-salmı M. DISCOVERING HARMONY: UNRAVELLING THE WORK-LIFE BALANCE OF HOTEL EMPLOYEES IN OMAN: AN EXPLORATIVE STUDY OF LUXURY HOTELS IN MUSCAT. RJBM. September 2023;10(3):85-97. doi:10.17261/Pressacademia.2023.1806
Chicago Tumati, Raja, and Mithaa Al-salmı. “DISCOVERING HARMONY: UNRAVELLING THE WORK-LIFE BALANCE OF HOTEL EMPLOYEES IN OMAN: AN EXPLORATIVE STUDY OF LUXURY HOTELS IN MUSCAT”. Research Journal of Business and Management 10, no. 3 (September 2023): 85-97. https://doi.org/10.17261/Pressacademia.2023.1806.
EndNote Tumati R, Al-salmı M (September 1, 2023) DISCOVERING HARMONY: UNRAVELLING THE WORK-LIFE BALANCE OF HOTEL EMPLOYEES IN OMAN: AN EXPLORATIVE STUDY OF LUXURY HOTELS IN MUSCAT. Research Journal of Business and Management 10 3 85–97.
IEEE R. Tumati and M. Al-salmı, “DISCOVERING HARMONY: UNRAVELLING THE WORK-LIFE BALANCE OF HOTEL EMPLOYEES IN OMAN: AN EXPLORATIVE STUDY OF LUXURY HOTELS IN MUSCAT”, RJBM, vol. 10, no. 3, pp. 85–97, 2023, doi: 10.17261/Pressacademia.2023.1806.
ISNAD Tumati, Raja - Al-salmı, Mithaa. “DISCOVERING HARMONY: UNRAVELLING THE WORK-LIFE BALANCE OF HOTEL EMPLOYEES IN OMAN: AN EXPLORATIVE STUDY OF LUXURY HOTELS IN MUSCAT”. Research Journal of Business and Management 10/3 (September 2023), 85-97. https://doi.org/10.17261/Pressacademia.2023.1806.
JAMA Tumati R, Al-salmı M. DISCOVERING HARMONY: UNRAVELLING THE WORK-LIFE BALANCE OF HOTEL EMPLOYEES IN OMAN: AN EXPLORATIVE STUDY OF LUXURY HOTELS IN MUSCAT. RJBM. 2023;10:85–97.
MLA Tumati, Raja and Mithaa Al-salmı. “DISCOVERING HARMONY: UNRAVELLING THE WORK-LIFE BALANCE OF HOTEL EMPLOYEES IN OMAN: AN EXPLORATIVE STUDY OF LUXURY HOTELS IN MUSCAT”. Research Journal of Business and Management, vol. 10, no. 3, 2023, pp. 85-97, doi:10.17261/Pressacademia.2023.1806.
Vancouver Tumati R, Al-salmı M. DISCOVERING HARMONY: UNRAVELLING THE WORK-LIFE BALANCE OF HOTEL EMPLOYEES IN OMAN: AN EXPLORATIVE STUDY OF LUXURY HOTELS IN MUSCAT. RJBM. 2023;10(3):85-97.

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