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Çalışma Koşullarının Hava Trafik Kontrolörlerinin Bağlamsal Performansı Üzerine Etkisi

Year 2017, Volume: 5 Issue: 1, 9 - 19, 01.01.2017

Abstract

Hava trafik performansı havayolu taşımacılık operasyonları performansı üzerinde oldukça etkilidir. Hava trafik performansı da kontrolörlerin performansından oluşmaktadır. Bu nedenle görev performasının yanı sıra bağlamsal performans ta takım olarak 24 saat çalışılan işler için oldukça önemlidir. Bu çalışmada çalışma koşullarının kontrolörlerin bağlamsal performansları üzerinde etkili olup olmadığının ortaya çıkarılması amaçlanmaktadır. Kontrolörlerin çalışma koşulları ve bağlamsal performans algısı subjektif değerlendirmeli olarak yapılmıştır. Hava trafiği bakımından en yüksek trafiğe sahip beş meydanda çalışan kontrolörler çalışmanın evrenini oluşturmaktadır. SPSS 21.0 programı kullanılarak değişkenler analiz edilmiştir. Araştırma sonucunda yapılan istatistiksel analizler neticesinde hava trafik kontrolörlerinin çalışma koşullarının bağlamsal performans üzerinde etkili olduğu ortaya çıkarılmıştır.

References

  • Aisha ,Atya Nur, Pamoedji Hardjomidjoja and Yassierli (2013), “Effects of Working Ability,Working Condition,Motivation and Incentive on Employee Multi-Dimensional Performance”, International Journal of Innovation,Management and Technology,Vol,4,No.6,pp.605-609
  • Bateman, Thomas S. and Dennis W. Organ(1983), “Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee Citizenship”, Acad Manage J, Vol,26, No.4,p.588
  • Bing ,Mark N. and et al(2011),“The Prediction of Task and Contextual Performance by Political Skill: A Meta-Analysis and Moderator Test”, Journal of Vocational Behaviour, No.79,pp.563-577.
  • Binnewies,C , S.Sonnentag and E.J. Mojza(2009), “Daily Performance at Work: Feeling Recovered in the Morning as a Predictor of Day-Level Job Performance”, J. Organiz. Behav, No.30,p.67.
  • Bolin,Malin (2009), “The Importance of Organizational Characteristics for Psychosocial Working Conditions and Health” Umea University PHD Thesis, pp.1-60
  • Borman,W.C. and S.J.Motowildo(1997), “Task Performance and Contextual Performance: The Meaning for Personnel Selection Research,” Human Performance, Vol,10,No.2, pp.100-101.
  • Brief, A.P. and S.J.Motowildo(1986), “Prosocial Organizational Behaviors”, Academy of Management Review, Vol,11, No.4, pp.710-725.
  • Chang,Yu-Hern and Chung-Hsing Yeh(2010), “Human Performance Interfaces in Air Traffic Control”, Applied Ergonomics,Vol,41,No.1, pp.123-129.
  • Corradini,P and C. Cacciari(2001) “Shift Work and Workload: Effect on Air Traffic Controllers Communications”, The Second International Conference Proceedings of IEE, No. 481
  • Culloch,Mc and et al(2008) “Developing and Implementing a Fatique Risk Management System”, Canada,Transport Canada Publications,No.14575E, pp.1-61
  • Edwards,Tamsyn et al, (2012),“Factor Interaction Influences on Human Performance in Air Traffic Control: the Need for a Multifactorial Model”, Work, Vol,41, No.1,pp.159-166
  • Gerber, P.D, Piet and S.Nel, P.S.Von Dyk (1998), “Human Resources Management”, South Africa, Oxford University Press, p.48
  • George,J.M and A.P.Brief (1992), “Feeling Good-Doing Good: a Conceptual Analysis of the Mood at Work-Organizational Spontaneity Relationship”, Psychological Bulletin, Vol,112,No.2,p.310.
  • Giovanni, Costa (1996),“Occupational Stress and Stress Prevention in Air Traffic Control”, ILO Publications,pp.1-41
  • Greenberg,J and Baron,R(2000), “Behavior in Organization”,Prentice Hall, New York
  • Herrero,Susana Garcio and et al(2012) “VI.National Survey on Working Conditions 2007”, Safety Science,Vol,50, pp.1760-1774.
  • Histon ,J.M. and R.J.Hansman (2002), “The Impact of Structure on Cognitive Complexity Air Traffic Control”, MIT Publications, No.MA02139, s.33.
  • Isaac,A.R. and B. Ruitenberg(1999), “Air Traffic Control: Human Performance Factors”,Ashgate Press
  • Jayaweera,Thushel(2015), “Impact of Work Environmental Factors on Job Performance, Mediating Role of Work Motivation: A Study of Hotel Sector in England”,International Journal of Business and Management, Vol,10,No.3,pp.271-278.
  • Kahya,Emin (2007)“The Effect of Job Characteristics and Working Conditions on Job Performance”, International Journal of Industrial Ergonomics, Vol,37, p.516.
  • Katz,Daniel and Robert L.Kahn(1966), “The Social Psychology of Organizations”,Canada, 2nd.Edition,John Wiley&Sons
  • Motowildo,S.J. and W.C.Borman, M.J.Schmit (1997), “A Theory Of Individual Differences in Task and Contextual Performance”, Human Performance, Vol,10,No.2, pp.72-73.
  • Motowildo,S.J and J.R.V.Scotter (1994), “Evidence that Task Performance Should Be Distinguished from Contextual Performance,” Journal of Applied Psychology, Vol,79,No.4, p.476
  • Naharuddin,Nina,M and Mohammed Sadegi (2013), “Factors of Workplace Environment that Affect Employees Performance: A Case Study of Miyazu Malaysia”, International Journal of Independent Reseach anf Studies, Vol,2,No.2, pp.66-78.
  • Onal,B et al,(2008), “Hava Trafik Kontrolörlerinin İş Sağlığı ve Güvenliği Koşulları ile Stres Durumlarının Araştırılması Projesi”,İş Sağlığı ve Güvenliği Dergisi, Vol,8,No.39,pp.41-43.
  • Roethlisberger,F.J and W.J.Dickson (1939), “Management and the Worker, an Account of Research Program Conducted by the Western Electric Company:Hawthorne Works Chicago”, Cambridge,Mass, Harvard University Press
  • Severinsson,E.I. and D.Kramer(1999),“Clinical Nursing Supervision in the Workplace-Effects on Moral Stress and Job Satisfaciton”, Journal of Nursing Management, Vol,7, pp.81-90.
  • Shikdar, Ashraf A. and Naseem M. Sawaqed(2003) “Worker Productivity, and Occupational Health and Safety Issues in Selected Industries”, Computers & Industrial Engineering, Vol,45, No.4,pp.563–572.
  • Sundstrom,E and et al(1994), “Office Noise, Satisfaction, and Performance”, Environment and Behavior, Vol,26,No.2, pp.195-222.
  • Taylor,Frederick W (1911), “The Principles of Scientific Management”, NewYork, W.W.Norton
  • Uyargil, Cavide and et al(2010), “İnsan Kaynakları Yönetimi”, İstanbul,5.Edition, Beta Press,p.522.
  • Ünlü,Onur and Senay Yürür(2011),“Duygusal Emek,Duygusal Tükenme veGörev/Bağlamsal Performans İlişkisi:Yalova’da Hizmet Sektörü Çalışanları ile Bir Araştırma”, Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, No.37, p.186

The Impact of Working Conditions on Contextual Performance of Air Traffic Controllers

Year 2017, Volume: 5 Issue: 1, 9 - 19, 01.01.2017

Abstract

Air traffic performance has a huge impact on air transport operations performance. Air traffic performance is comprised of by the controllers performance. For this reason in addition to task performance, contextual performance is also important for team jobs which is always active for 24 hours in shift works. In this study it is expected to show the impact of working conditions on contextual performance. The contextual performance and perceived working conditions of controllers will be evaluated by the self-report method. The five biggest airport on the traffic basic is choosen for the research. SPSS 21.0 program is used to analyse variables. In the results of the study it is seen that there is a relation between working conditions and contextual performance of air traffic controllers.

References

  • Aisha ,Atya Nur, Pamoedji Hardjomidjoja and Yassierli (2013), “Effects of Working Ability,Working Condition,Motivation and Incentive on Employee Multi-Dimensional Performance”, International Journal of Innovation,Management and Technology,Vol,4,No.6,pp.605-609
  • Bateman, Thomas S. and Dennis W. Organ(1983), “Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee Citizenship”, Acad Manage J, Vol,26, No.4,p.588
  • Bing ,Mark N. and et al(2011),“The Prediction of Task and Contextual Performance by Political Skill: A Meta-Analysis and Moderator Test”, Journal of Vocational Behaviour, No.79,pp.563-577.
  • Binnewies,C , S.Sonnentag and E.J. Mojza(2009), “Daily Performance at Work: Feeling Recovered in the Morning as a Predictor of Day-Level Job Performance”, J. Organiz. Behav, No.30,p.67.
  • Bolin,Malin (2009), “The Importance of Organizational Characteristics for Psychosocial Working Conditions and Health” Umea University PHD Thesis, pp.1-60
  • Borman,W.C. and S.J.Motowildo(1997), “Task Performance and Contextual Performance: The Meaning for Personnel Selection Research,” Human Performance, Vol,10,No.2, pp.100-101.
  • Brief, A.P. and S.J.Motowildo(1986), “Prosocial Organizational Behaviors”, Academy of Management Review, Vol,11, No.4, pp.710-725.
  • Chang,Yu-Hern and Chung-Hsing Yeh(2010), “Human Performance Interfaces in Air Traffic Control”, Applied Ergonomics,Vol,41,No.1, pp.123-129.
  • Corradini,P and C. Cacciari(2001) “Shift Work and Workload: Effect on Air Traffic Controllers Communications”, The Second International Conference Proceedings of IEE, No. 481
  • Culloch,Mc and et al(2008) “Developing and Implementing a Fatique Risk Management System”, Canada,Transport Canada Publications,No.14575E, pp.1-61
  • Edwards,Tamsyn et al, (2012),“Factor Interaction Influences on Human Performance in Air Traffic Control: the Need for a Multifactorial Model”, Work, Vol,41, No.1,pp.159-166
  • Gerber, P.D, Piet and S.Nel, P.S.Von Dyk (1998), “Human Resources Management”, South Africa, Oxford University Press, p.48
  • George,J.M and A.P.Brief (1992), “Feeling Good-Doing Good: a Conceptual Analysis of the Mood at Work-Organizational Spontaneity Relationship”, Psychological Bulletin, Vol,112,No.2,p.310.
  • Giovanni, Costa (1996),“Occupational Stress and Stress Prevention in Air Traffic Control”, ILO Publications,pp.1-41
  • Greenberg,J and Baron,R(2000), “Behavior in Organization”,Prentice Hall, New York
  • Herrero,Susana Garcio and et al(2012) “VI.National Survey on Working Conditions 2007”, Safety Science,Vol,50, pp.1760-1774.
  • Histon ,J.M. and R.J.Hansman (2002), “The Impact of Structure on Cognitive Complexity Air Traffic Control”, MIT Publications, No.MA02139, s.33.
  • Isaac,A.R. and B. Ruitenberg(1999), “Air Traffic Control: Human Performance Factors”,Ashgate Press
  • Jayaweera,Thushel(2015), “Impact of Work Environmental Factors on Job Performance, Mediating Role of Work Motivation: A Study of Hotel Sector in England”,International Journal of Business and Management, Vol,10,No.3,pp.271-278.
  • Kahya,Emin (2007)“The Effect of Job Characteristics and Working Conditions on Job Performance”, International Journal of Industrial Ergonomics, Vol,37, p.516.
  • Katz,Daniel and Robert L.Kahn(1966), “The Social Psychology of Organizations”,Canada, 2nd.Edition,John Wiley&Sons
  • Motowildo,S.J. and W.C.Borman, M.J.Schmit (1997), “A Theory Of Individual Differences in Task and Contextual Performance”, Human Performance, Vol,10,No.2, pp.72-73.
  • Motowildo,S.J and J.R.V.Scotter (1994), “Evidence that Task Performance Should Be Distinguished from Contextual Performance,” Journal of Applied Psychology, Vol,79,No.4, p.476
  • Naharuddin,Nina,M and Mohammed Sadegi (2013), “Factors of Workplace Environment that Affect Employees Performance: A Case Study of Miyazu Malaysia”, International Journal of Independent Reseach anf Studies, Vol,2,No.2, pp.66-78.
  • Onal,B et al,(2008), “Hava Trafik Kontrolörlerinin İş Sağlığı ve Güvenliği Koşulları ile Stres Durumlarının Araştırılması Projesi”,İş Sağlığı ve Güvenliği Dergisi, Vol,8,No.39,pp.41-43.
  • Roethlisberger,F.J and W.J.Dickson (1939), “Management and the Worker, an Account of Research Program Conducted by the Western Electric Company:Hawthorne Works Chicago”, Cambridge,Mass, Harvard University Press
  • Severinsson,E.I. and D.Kramer(1999),“Clinical Nursing Supervision in the Workplace-Effects on Moral Stress and Job Satisfaciton”, Journal of Nursing Management, Vol,7, pp.81-90.
  • Shikdar, Ashraf A. and Naseem M. Sawaqed(2003) “Worker Productivity, and Occupational Health and Safety Issues in Selected Industries”, Computers & Industrial Engineering, Vol,45, No.4,pp.563–572.
  • Sundstrom,E and et al(1994), “Office Noise, Satisfaction, and Performance”, Environment and Behavior, Vol,26,No.2, pp.195-222.
  • Taylor,Frederick W (1911), “The Principles of Scientific Management”, NewYork, W.W.Norton
  • Uyargil, Cavide and et al(2010), “İnsan Kaynakları Yönetimi”, İstanbul,5.Edition, Beta Press,p.522.
  • Ünlü,Onur and Senay Yürür(2011),“Duygusal Emek,Duygusal Tükenme veGörev/Bağlamsal Performans İlişkisi:Yalova’da Hizmet Sektörü Çalışanları ile Bir Araştırma”, Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, No.37, p.186
There are 32 citations in total.

Details

Primary Language Turkish
Journal Section Research Article
Authors

Meltem Akca This is me

Publication Date January 1, 2017
Published in Issue Year 2017 Volume: 5 Issue: 1

Cite

ISNAD Akca, Meltem. “Çalışma Koşullarının Hava Trafik Kontrolörlerinin Bağlamsal Performansı Üzerine Etkisi”. Siyaset, Ekonomi ve Yönetim Araştırmaları Dergisi 5/1 (January 2017), 9-19.