MULTI-CRITERIA DECISION MAKING TECHNIQUES FOR HEALTHCARE SERVICE QUALITY EVALUATION: A LITERATURE REVIEW

Meltem Mutlu; Gülfem Tuzkaya; Bahar Sennaroğlu

MULTI-CRITERIA DECISION MAKING TECHNIQUES FOR HEALTHCARE SERVICE QUALITY EVALUATION: A LITERATURE REVIEW

Abstract

Service quality is a significant factor in development, achievement and survival of any company, assuming the significance of estimating future developments of the company. Evaluating service quality of healthcare management in the light of patient’s sense is beneficial for hospitals’ management to find basic factors affecting service quality and implement effective procedures to solve problems of hospital service quality. The main purpose of this paper is to provide a systematic review of multiple criteria decision-making (MCDM) techniques used in healthcare service quality evaluation to understand the link between service quality and healthcare. MCDM techniques are progressively used to implement decisions in healthcare involving multiple and conflicting criteria. This study reviewed 42 articles from 33 journals, published from 2004 to 2016. Articles are categorized based on the year of publication, country of origin, publication name and methods used in the study.

Keywords

References

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Details

Primary Language

English

Subjects

Engineering

Journal Section

Review

Authors

Meltem Mutlu This is me
0000-0003-4678-9820
Türkiye

Gülfem Tuzkaya This is me
0000-0001-7683-4405
Türkiye

Bahar Sennaroğlu This is me
0000-0002-6809-634X
United Kingdom

Publication Date

September 1, 2017

Submission Date

January 22, 2017

Acceptance Date

June 5, 2017

Published in Issue

Year 2017 Volume: 35 Number: 3

IZ

https://izlik.org/JA48SS26LX

Cite

RIS / Bibtex

APA

Mutlu, M., Tuzkaya, G., & Sennaroğlu, B. (2017). MULTI-CRITERIA DECISION MAKING TECHNIQUES FOR HEALTHCARE SERVICE QUALITY EVALUATION: A LITERATURE REVIEW. Sigma Journal of Engineering and Natural Sciences, 35(3), 501-512. https://izlik.org/JA48SS26LX

AMA

1.Mutlu M, Tuzkaya G, Sennaroğlu B. MULTI-CRITERIA DECISION MAKING TECHNIQUES FOR HEALTHCARE SERVICE QUALITY EVALUATION: A LITERATURE REVIEW. SIGMA. 2017;35(3):501-512. https://izlik.org/JA48SS26LX

Chicago

Mutlu, Meltem, Gülfem Tuzkaya, and Bahar Sennaroğlu. 2017. “MULTI-CRITERIA DECISION MAKING TECHNIQUES FOR HEALTHCARE SERVICE QUALITY EVALUATION: A LITERATURE REVIEW”. Sigma Journal of Engineering and Natural Sciences 35 (3): 501-12. https://izlik.org/JA48SS26LX.

EndNote

Mutlu M, Tuzkaya G, Sennaroğlu B (September 1, 2017) MULTI-CRITERIA DECISION MAKING TECHNIQUES FOR HEALTHCARE SERVICE QUALITY EVALUATION: A LITERATURE REVIEW. Sigma Journal of Engineering and Natural Sciences 35 3 501–512.

IEEE

[1]M. Mutlu, G. Tuzkaya, and B. Sennaroğlu, “MULTI-CRITERIA DECISION MAKING TECHNIQUES FOR HEALTHCARE SERVICE QUALITY EVALUATION: A LITERATURE REVIEW”, SIGMA, vol. 35, no. 3, pp. 501–512, Sept. 2017, [Online]. Available: https://izlik.org/JA48SS26LX

ISNAD

Mutlu, Meltem - Tuzkaya, Gülfem - Sennaroğlu, Bahar. “MULTI-CRITERIA DECISION MAKING TECHNIQUES FOR HEALTHCARE SERVICE QUALITY EVALUATION: A LITERATURE REVIEW”. Sigma Journal of Engineering and Natural Sciences 35/3 (September 1, 2017): 501-512. https://izlik.org/JA48SS26LX.

JAMA

1.Mutlu M, Tuzkaya G, Sennaroğlu B. MULTI-CRITERIA DECISION MAKING TECHNIQUES FOR HEALTHCARE SERVICE QUALITY EVALUATION: A LITERATURE REVIEW. SIGMA. 2017;35:501–512.

MLA

Mutlu, Meltem, et al. “MULTI-CRITERIA DECISION MAKING TECHNIQUES FOR HEALTHCARE SERVICE QUALITY EVALUATION: A LITERATURE REVIEW”. Sigma Journal of Engineering and Natural Sciences, vol. 35, no. 3, Sept. 2017, pp. 501-12, https://izlik.org/JA48SS26LX.

Vancouver

1.Meltem Mutlu, Gülfem Tuzkaya, Bahar Sennaroğlu. MULTI-CRITERIA DECISION MAKING TECHNIQUES FOR HEALTHCARE SERVICE QUALITY EVALUATION: A LITERATURE REVIEW. SIGMA [Internet]. 2017 Sep. 1;35(3):501-12. Available from: https://izlik.org/JA48SS26LX