Provide a model for acquisition and recording of organizational lessons learned in the framework of the knowledge handbook with emphasis on effective components

Year 2024, Volume: 42 Issue: 3, 905 - 918, 12.06.2024

Mohammadreza Zahedi Shayan Naghdi Khanachah

Abstract

Although there is extensive literature on knowledge management and its new domains and methods, there is still room to discuss the mechanism of how knowledge is disseminated and experts acquire tacit knowledge in organizations; Especially project-oriented organizations that have a different and distinct nature from routine organizations. The main purpose of this study is to provide a model of organizational requirements for the development of a knowl-edge handbook and also a model for the development of a knowledge handbook based on les-sons learned and with emphasis on key factors in the organization. The experts are 45 manag-ers and researchers in the field of Lessons learned and knowledge management in prominent and reputable Iranian organizations. The present study is qualitative-quantitative in terms of applied purpose and terms of the data collection method. This research has been done in two steps: the requirements for implementing the handbook and the model for compiling the handbook. Finally, both models were evaluated based on the structural equation approach with PLS software.  The organization  knowledge handbook implementation requirements model includes 5 main components of organizational leadership, Staff culture, technology, Staff learning, and system process, which are explained by 53 items; Also, the model of com-piling the knowledge handbook of the organization includes approaches of recognizing and selecting the appropriate expert, organizing discourse sessions, reasoning the results, localiza-tion of knowledge and the phase of suggestions.

Keywords

Acquisition Pattern, Knowledge Handbook, Knowledge Management, Lessons Learned, Requirements

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