Evaluation of Services Provided by Non-Governmental Organizations to Syrian Women in Turkey in the Context of the Social Work Intervention Process: A Case Study

Year 2023, , 347 - 363, 27.10.2023

Pınar Akkuş

https://doi.org/10.17753/sosekev.1345488

Abstract

This study evaluated social services provided by non-governmental organizations (NGOs) to Syrian women in Turkey via a case study. This qualitative study discussed the social work intervention process applied to a Syrian refugee woman who received support from NGOs in Turkey, and in-depth interviews were conducted with her and 7 NGO service providers who provided her with social services. To ensure the validity and reliability of the study, the results obtained from the Syrian refugee woman were compared with the results obtained from service providers, the interviews, and the documents (triangulation). Finally, the case manager reviewed the study results. The thematic analysis of the data obtained from the in-depth interviews and the documents prepared with respect to the case study was carried out. The social work intervention process was used as an analysis framework with a deductive approach. The data were re-read to find undiscovered patterns (inductive analysis). First, new themes were determined with open coding, and then the connections between these themes were sought with axial coding. MAXQDA 2020 was used in the analysis. The study results show the importance of gender-sensitive, rights-based NGOs in empowering refugee women exposed to gender-based violence. It was observed that NGOs attempted to carry out a social work intervention process empowering Syrian women, but they could not achieve the change targeted by the social work perspective in their lives due to the problems at the macro level. The results indicate that the welfare state should fulfill its responsibilities, and regional developmental approaches should be implemented. Moreover, it was concluded that NGOs should abandon the projection understanding and carry out political advocacy activities more effectively.

Keywords

Social work, Syrian women in Turkey, Non-governmental organizations, Social services, Social work intervention

Supporting Institution

-

Project Number

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Thanks

I would like to express my gratitude to the Sociologist Özgür Başpınar Aktükün, who supported me during the research process.

TÜRKİYE’DEKİ SURİYELİ KADINLARA SİVİL TOPLUM ÖRGÜTLERİ TARAFINDAN SUNULAN HİZMETLERİN SOSYAL ÇALIŞMA MÜDAHALE SÜRECİ BAĞLAMINDA DEĞERLENDİRİLMESİ: BİR ÖRNEK OLAY

Abstract

Bu çalışmada Türkiye’deki Suriyeli kadınlara sivil toplum örgütleri (STÖ) tarafından sunulan sosyal hizmetler bir örnek olay üzerinden değerlendirilmiştir. Bu nitel araştırmada Türkiye’deki STÖ’lerden destek alan Suriyeli bir kadın mültecinin sosyal çalışma müdahale süreci ele alınarak kendisi ve ona sosyal hizmet sunan 7 STÖ servis sağlayıcısı ile derinlemesine görüşmeler yapılmıştır. Araştırmanın geçerliliğini, güvenilirliğini sağlayabilmek adına Suriyeli kadın mülteciden elde edilen sonuçlarla servis sağlayıcılardan elde edilen sonuçlar ve görüşmelerden elde edilen sonuçlarla dokümanlardan elde edilen sonuçlar birbiriyle karşılaştırılmış ve araştırmanın sonuçları vaka yöneticisinin kontrolünden geçirilmiştir. Derinlemesine görüşmelerden ve örnek olaya ilişkin tutulmuş dokümanlardan elde edilen verinin tematik analizi yapılmıştır. Sosyal çalışma müdahale süreci tümdengelim yaklaşımıyla analiz çerçevesi olarak kullanılmıştır. Keşfedilmemiş örüntüleri bulmak için veri yeniden okunmuş (tümevarımsal analiz), öncelikle açık kodlama ile yeni temalar belirlenmiş ardından eksenli kodlama ile bu temalar arasındaki bağlantılar aranmıştır. Analizde MAXQDA 2020 programı kullanılmıştır. Araştırmanın sonuçları toplumsal cinsiyet eşitliğine duyarlı, hak temelli STÖ’lerin özellikle toplumsal cinsiyete dayalı şiddete maruz bırakılan mülteci kadınların güçlenmesinde ne kadar önemli olduğunu göstermektedir. STÖ’lerin Suriyeli kadınları güçlendirici bir sosyal çalışma müdahale süreci yürütmeye çalıştığı ancak makro düzeyde karşılaşılan sorunlar nedeniyle onların hayatlarında sosyal çalışma perspektifinin hedeflediği değişimi sağlayamadıkları görülmüştür. Sonuçlar sosyal devletin sorumluluklarını yerine getirmesi ve bölgesel kalkınmacı yaklaşımların hayata geçirilmesi gerektiğine işaret etmektedir. Bunun yanı sıra STÖ’lerin projeci anlayışı terk etmesi ve politik savunuculuk faaliyetlerini daha etkili bir şekilde yürütmesi gerektiği sonuçlarına ulaşılmıştır.

Keywords

Sosyal çalışma, Türkiye’deki Suriyeli kadınlar, Sivil toplum örgütleri, Sosyal hizmetler, Sosyal çalışma müdahalesi

Project Number

-

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