Validating the Relationships Between LINE Group Use, User Satisfaction, Emotional Social Support, and Perceived Spiritual Awakening Guidance Based on the IS Success Model

Year 2025, Volume: 10 Issue: 3, 335 - 347, 01.10.2025

Hsiu-ju Chen

https://doi.org/10.37898/spiritualpc.1596597

Abstract

The journey of spiritual awakening lacks standardized rules and is a lengthy process. Therefore, dynamic group interactions play a vital role in facilitating progress. Social apps of LINE offer a convenient, time- and location-independent means of communication. This study is motivated by the need to investigate the consequence of the use and user satisfaction of LINE groups on individuals’ seeking spiritual awakening based on the IS success model. Data from a total of one hundred and twenty-four valid respondents were collected and analyzed using PLS (Partial Least Square). The findings reveal that the utilization and satisfaction with LINE groups for spiritual awakening significantly contribute to increased levels of emotional social support and perceived spiritual awakening guidance. These results shed light on the role of social apps in the spiritual awakening process and offer valuable insights into how they can aid individuals on their spiritual journeys. The empirical results can also be referenced in the research on spiritual awakening.

Keywords

Spiritual awakening , social apps , emotional social support , perceived spiritual awakening guidance , use , user satisfaction

Project Number

No

References

• Bell, J., Islam, M., Bobak, T., Ferrari, J. R., & Jason, L. A. (2023). Spiritual awakening in 12-step recovery: Impact among residential aftercare residents. Spiritual Clinical Practice, 10(4), 337–349. https://doi.org/10.1037/scp0000296
• Burgin, T. (2023, March 7). Spiritual awakening: Definition, signs and symptoms. Yoga Basics. https://www.yogabasics.com/connect/yoga-blog/spiritual-awakening/
• Chen, H.-J. (2010). Linking employees’ e-learning system use to their overall job outcomes: An empirical study based on the IS success model. Computers & Education, 55(4), 1628–1639. https://doi.org/10.1016/j.compedu.2010.07.012
• Corneille, J. S., & Luke, D. (2021). Spontaneous spiritual awakenings: Phenomenology, altered states, individual differences, and well-being. Frontiers in Psychology, 12, 720579. https://doi.org/10.3389/fpsyg.2021.720579
• Cutrona, C. E., & Suhr, J. A. (1992). Controllability of stressful events and satisfaction with spouse support behaviors. Communication Research, 19(2), 154–174. https://doi.org/10.1177/009365092019002001
• DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60–95. https://doi.org/10.1287/isre.3.1.60
• DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
• Ko, H.-C., Wang, L.-L., & Xu, Y.-T. (2013). Understanding the different types of social support offered by audience to A-list diary-like and informative bloggers. Cyberpsychology, Behavior, and Social Networking, 16(3), 194–199. https://doi.org/10.1089/cyber.2012.0122
• Korzaan, G. (2020). Stepping into the light: A spiritual awakening (Spiritual Awareness). Salt River Publishing.
• Liyanage, C., Elhang, T., Ballal, T., & Li, Q. (2009). Knowledge communication and translation – A knowledge transfer model. Journal of Knowledge Management, 13(3), 118–131. https://doi.org/10.1108/13673270910962914
• Regan, S. (2023). 21 signs you’re going through a spiritual awakening + how to embrace it. Mindbodygreen. https://www.mindbodygreen.com/articles/spiritual-awakening
• Ringle, C. M., Wende, S., & Becker, J.-M. (2022). SmartPLS 4. Oststeinbek: SmartPLS. Retrieved from https://www.smartpls.com
• Tan, F. B., & Chou, J. P. C. (2008). The relationship between mobile service quality, perceived technology compatibility, and users’ perceived playfulness in the context of mobile information and entertainment services. International Journal of Human–Computer Interaction, 24(7), 649–671. https://doi.org/10.1080/10447310802291417
• Woollacott, M., & Shumway-Cook, A. (2022). Spiritual awakening and transformation in scientists and academics. EXPLORE. https://doi.org/10.1016/j.explore.2022.09.002
• Wu, J.-H., & Wang, Y.-M. (2006). Measuring KMS success: A respecification of the DeLone and McLean’s model. Information & Management, 43(6), 728–739. https://doi.org/10.1016/j.im.2006.05.002