THE RELATIONSHIP BETWEEN HEALTH LITERACY, PATIENT SATISFACTION AND HEALTH COSTS

Abstract

The health literacy level of societies is directly related to patient satisfaction and health outcomes. Today, while life expectancy increases in the world and in our country, it has diversified the expectations of individuals from health systems. On the other hand, increasing life expectancy has also caused changes in the disease burden of individuals. Extended life spans have diversified and increased health service demands on the one hand, making patient satisfaction more difficult and bringing about an increase in health expenditures. The increase in the level of health literacy on the basis of society and individuals will enable the society and individuals to make sound decisions in terms of determining their needs and meeting their demands and needs correctly, while preventing unnecessary health expenditures and increasing the level of patient satisfaction. The aim of this review is to investigate the relationship between health literacy levels, patient satisfaction levels and health expenditures. While the studies to determine and increase the health literacy of the society will contribute positively to the level of health literacy, it will provide an opportunity to increase patient satisfaction and will play a key role in the decrease in health expenditures by enabling the formation of a conscious health demand.

Keywords

• Sağlık Okuryazarlığı
• Hasta Memnuniyeti
• Sağlık Harcaması
• Maliyet

References

1. Akbolat, M., Kahraman, G., Erigüç, G., & Sağlam, H. (2016). Sağlık okuryazarlığı hasta-hekim ilişkisini etkiler mi?: Sakarya ilinde bir araştırma. TAF Preventive Medicine Bulletin, 15(4), 354-362.
2. Akbulut, Y. (2015). Sağlık okuryazarlığının sağlık harcamaları ve sağlık hizmetleri kullanımı açısından değerlendirilmesi. İçinde: F. Yıldırım & A. Keser (Ed.), Sağlık Okuryazarlığı, 113-132.
3. Baker, D. W., Parker, R. M., Williams, M. V., & Clark, W. S. (1998). Health literacy and the risk of hospital admission. Journal of general internal medicine, 13(12), 791-798.
4. Beauchamp, A., Buchbinder, R., Dodson, S., Batterham, R. W., Elsworth, G. R., McPhee, C., . . . Osborne, R. H. (2015). Distribution of health literacy strengths and weaknesses across socio-demographic groups: a cross-sectional survey using the Health Literacy Questionnaire (HLQ). BMC Public Health, 15(1), 678.
5. Bleakley, H. (2010). Health, Human Capital, and Development. Annu Rev Econom, 2, 283-310. doi:10.1146/annurev.economics.102308.124436
6. Bloom, D., & Canning, D. (2003). Health as human capital and its impact on economic performance. The Geneva Papers on Risk and Insurance. Issues and Practice, 28(2), 304-315.
7. Cevizci, A. (2013). Uygulamalı etik: Say Yayınları.
8. Dinç, D., Ünalan, P. C., Topsever, P., & Özyavaş, S. (2009). Hasta memnuniyeti ve yönetim sistemi: Çözüm ortağı hekim. Türkiye Aile Hekimliği Dergisi, 13(2), 93-98.

9. Doyle, G., Cafferkey, K., & Fullam, J. (2012). The European health literacy survey: results from Ireland. UCD: HLS EU, 8-30.
10. Eichler, K., Wieser, S., & Brügger, U. (2009). The costs of limited health literacy: a systematic review. International journal of public health, 54(5), 313-324.
11. Elif, K., & Sivrikaya, S. K. (2019). Sağlık Okuryazarlığı ve Hemşirelik. STED/Sürekli Tıp Eğitimi Dergisi, 28(3), 216-221.
12. Eroglu, N., & Oflaz, N. K. (2017). Turkiye’de Yerlesik Bireylerin Saglik Okuryazarlik Duzeylerinin Genel Saglik Harcamalari Uzerindeki Etkisi. International Journal of Finance & Banking Studies, 6(2), 44-59.
13. Gözlü, K. (2020). Sağlığın Sosyal Bir Belirleyicisi: Sağlık Okuryazarlığı. Medical Journal of Suleyman Demirel University, 27(1).
14. Kahraman, Ç., Karagöz, Y., Yalman, F., & Yusuf, Ö. (2018). Sağlık okuryazarlığının hasta memnuniyeti üzerine etkisi. Ekonomik ve Sosyal Araştırmalar Dergisi, 14(1), 67-88.
15. Kanj, M., & Mitic, W. (2009). Health literacy and health promotion: Definitions, concepts and examples in the Eastern Mediterranean region. Paper presented at the 7th Global Conference on Health Promotion Promoting Health and Development: Closing the Implementation Gap.
16. Kutner, M., Greenberg, E., Jin, Y., & Paulsen, C. (2006). The health literacy of America’s adults: results from the 2003 National Assessment of Adult Literacy. Washington, DC: US Department of Education. National Center for Education Statistics, 2006-2483.
17. MacLeod, S., Musich, S., Gulyas, S., Cheng, Y., Tkatch, R., Cempellin, D., . . . Yeh, C. S. (2017). The impact of inadequate health literacy on patient satisfaction, healthcare utilization, and expenditures among older adults. Geriatric Nursing, 38(4), 334-341.
18. Mancuso, J. M. (2008). Health literacy: a concept/dimensional analysis. Nursing & health sciences, 10(3), 248-255.
19. Nutbeam, D. (1998). Health promotion glossary. Health promotion international, 13(4), 349-364.
20. Nutbeam, D. (2000). Health literacy as a public health goal: a challenge for contemporary health education and communication strategies into the 21st century. Health promotion international, 15(3), 259-267.
21. OECD. https://stats.oecd.org/. Erişim Tarihi: (07.09.20201).
22. Özcan, M., Özkaynak, V., & Toktaş, İ. (2008). Silvan Devlet Hastanesine başvuran kişilerin memnuniyet düzeyleri. Dicle tıp dergisi, 35(2), 96-101.
23. Özdemir, H., Alper, Z., Uncu, Y., & Bilgel, N. (2010). Health literacy among adults: a study from Turkey. Health education research, 25(3), 464-477.
24. Öztaş, D., Yıldızbaşı, E., Fırat, H., Güzeldemir, G. B., Yüksel, S., Mollahaliloğlu, S., . . . Şengün, H. (2016). Hasta İletişimi ve Memnuniyeti: Atatürk Eğitim Ve Araştırma Hastanesi Örneği1 The Workout For Measurıng And Improvıng Patıent Satısfactıon In Ankara Atatürk Traınıng And Research Hospıtal. ULUSLARARASI HAKEMLİ İLETİŞİM VE EDEBİYAT ARAŞTIRMALARI DERGİSİ, 22-37.
25. Öztürk, E. U. (2018). Sağlık okuryazarlığı ve önemi. Biruni Sağlık ve Eğitim Bilimleri Dergisi, 1.
26. Öztürk, Y., Kiraç, R., & Kavuncu, B. (2018). Sağlık Okuryazarlığı ve Öz Yeterlilik Arasındaki İlişkinin İncelenmesi. Paper presented at the Konya Necmettin Erbakan Üniversitesi 2nd International Social and Educational Science Symposium.
27. Rootman, I., & Gordon-El-Bihbety, D. (2008). A vision for a health literate Canada. Ottawa, ON: Canadian Public Health Association. Shea, J. A., Guerra, C. E., Ravenell, K. L., McDonald, V. J., Henry, C. A., & Asch, D. A. (2007). Health literacy weakly but consistently predicts primary care patient dissatisfaction. International Journal for Quality in Health Care, 19(1), 45-49.
28. Silkane, V., Davidsone, A., & Veliverronena, L. (2018). The Role Of Health Lıteracy In Predıctıng Patıent Satısfactıon Wıth Health Care. Paper presented at the Socıety. Integratıon. Educatıon. Proceedings Of The International Scientific Conference.
29. Sørensen, K., Van den Broucke, S., Fullam, J., Doyle, G., Pelikan, J., Slonska, Z., & Brand, H. (2012). Health literacy and public health: a systematic review and integration of definitions and models. BMC Public Health, 12(1), 1-13.
30. Tanrıöver, M. D., Yıldırım, H. H., Ready, F. N. D., Çakır, B., & Akalın, H. E. (2014). Sağlik okuryazarliği araştirmasi. Retrieved from Tezcan, D., Yücel, M. H., Ünal, U. B., & Edirne, T. (2014). Üçüncü basamak sağlık kuruluşunda hasta memnuniyeti. Pamukkale Tıp Dergisi(1), 57-62.
31. Vernon, J. A., Trujillo, A., Rosenbaum, S. J., & DeBuono, B. (2007). Low health literacy: Implications for national health policy. 1-10. Yılmaz, M. (2001). Sağlık Bakım Kalitesinin Bir Ölçütü: Hasta Memnuniyeti. C. Ü. Hemşirelik Yüksekokulu Dergisi,, 5.