EN
TR
Abstract
Costumer satisfaction can be defined as positive or negative feelings about product or
services that are used by costumers..In this study we try to measure costumer satisfaction
for a travel agency. For this purposes we have desined a questionnaire that include seven
parameters.;
- Hospitality
- Reespect of passenger
- Driver behaviour
- Host-Hostess behaviour
- Rezervation and ticketing
- Services
- Cleanliness
At the end of the travel the passengers evaluate their journey due to seven
parameters. Furthermore, to evaluate driver’s performance, nine questions were asked
which should be evaluated in a scale of 1 to 10 points.. Data was evaluatad SPSS statistic
programme. As a result, factors that are affect the satisfaction of journey are in order by
importance level; driver, services, reservation, reespect to passenger, hospiltality, hosthostess
behaviour and cleanliness
Keywords
Details
Primary Language
Turkish
Subjects
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Journal Section
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Publication Date
December 1, 2003
Submission Date
December 1, 2003
Acceptance Date
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Published in Issue
Year 2003 Volume: 3 Number: 6
APA
Altan, M., & Engin, O. (2003). BİR SEYAHAT İŞLETMESİNDE MÜŞTERİ MEMNUNİYETİNİN ÖLÇÜLMESİ. Sosyal Ekonomik Araştırmalar Dergisi, 3(6), 84-98. https://izlik.org/JA86NN75AD
AMA
1.Altan M, Engin O. BİR SEYAHAT İŞLETMESİNDE MÜŞTERİ MEMNUNİYETİNİN ÖLÇÜLMESİ. SUSEAD. 2003;3(6):84-98. https://izlik.org/JA86NN75AD
Chicago
Altan, Mikail, and Orhan Engin. 2003. “BİR SEYAHAT İŞLETMESİNDE MÜŞTERİ MEMNUNİYETİNİN ÖLÇÜLMESİ”. Sosyal Ekonomik Araştırmalar Dergisi 3 (6): 84-98. https://izlik.org/JA86NN75AD.
EndNote
Altan M, Engin O (December 1, 2003) BİR SEYAHAT İŞLETMESİNDE MÜŞTERİ MEMNUNİYETİNİN ÖLÇÜLMESİ. Sosyal Ekonomik Araştırmalar Dergisi 3 6 84–98.
IEEE
[1]M. Altan and O. Engin, “BİR SEYAHAT İŞLETMESİNDE MÜŞTERİ MEMNUNİYETİNİN ÖLÇÜLMESİ”, SUSEAD, vol. 3, no. 6, pp. 84–98, Dec. 2003, [Online]. Available: https://izlik.org/JA86NN75AD
ISNAD
Altan, Mikail - Engin, Orhan. “BİR SEYAHAT İŞLETMESİNDE MÜŞTERİ MEMNUNİYETİNİN ÖLÇÜLMESİ”. Sosyal Ekonomik Araştırmalar Dergisi 3/6 (December 1, 2003): 84-98. https://izlik.org/JA86NN75AD.
JAMA
1.Altan M, Engin O. BİR SEYAHAT İŞLETMESİNDE MÜŞTERİ MEMNUNİYETİNİN ÖLÇÜLMESİ. SUSEAD. 2003;3:84–98.
MLA
Altan, Mikail, and Orhan Engin. “BİR SEYAHAT İŞLETMESİNDE MÜŞTERİ MEMNUNİYETİNİN ÖLÇÜLMESİ”. Sosyal Ekonomik Araştırmalar Dergisi, vol. 3, no. 6, Dec. 2003, pp. 84-98, https://izlik.org/JA86NN75AD.
Vancouver
1.Mikail Altan, Orhan Engin. BİR SEYAHAT İŞLETMESİNDE MÜŞTERİ MEMNUNİYETİNİN ÖLÇÜLMESİ. SUSEAD [Internet]. 2003 Dec. 1;3(6):84-98. Available from: https://izlik.org/JA86NN75AD