BİR KONFEKSİYON İŞLETMESİNDE İŞ SÜREÇLERİNİN NİTELİK SEVİYESİNİN BELİRLENMESİ

Year 2008, Volume: 18 Issue: 4, 251 - 257, 01.12.2008

Senem Şahan Vahaplar Ali Şen

Abstract

Bu çalışmada, konfeksiyon sektöründe Harrington kriterlerinin uygulanması üzerine bir alan çalışması sunulmaktadır. Çalışmanın amacı; süreç niteliği ve süreç performansı arasındaki sebep-sonuç ilişkisini kullanarak tekstil iş sürecinde iyileşme sağlamaktır. Harrington kriterleri iş süreçlerini altı seviyede sınıflandırır. Bu sınıflandırmayı yaparken sürecin, sekiz değişim alanı için belirlenmiş gereklilikleri sağlayıp sağlamadığına bakar. Sekiz değişim alanı; son müşteri ile ilgili ölçümler, süreç ölçümleri ve/veya performansı, tedarikçi ilişkileri, dokümantasyon, eğitim, kıyaslama, süreç adaptasyonu ve sürekli gelişimdir. Yapılan alan çalışmasının sonucunda; süreç iyileştirme çalışmalarının başında 6. seviyede olan tekstil iş süreci 5. seviyeye yükseltilmiştir

Keywords

Süreç performans kriterleri, Performans ölçümü, Harrington nitelendirme kriterleri, Konfeksiyon sektörü, Tekstil iş süreci

DETERMINING QUALIFICATION LEVEL OF BUSINESS PROCESSES OF AN ORGANISATION WORKING IN READY-MADE GARMENT SECTOR

Abstract

This paper presents a case study of Harrington qualification criteria in ready-made garment sector with the aim of improving the process by using the cause and effect relationship between process qualification and process performance. Harrington criteria qualifies business processes in one of six levels, examining whether they satisfy the requirements determined for eight change areas; endcustomer related measurements, process measurements and/or performance, supplier partnerships, documentation, training, benchmarking, process adaptability and continuous improvement. As a result of the case study, the process, which was qualified at level 6 at the beginning of the improvement studies, is upgraded to level 5

Keywords

Process performance criteria, Performance measurement, Harrington qualification criteria, Ready-made garment sector, Textile business process

References

• 1. Khan, Z., Bali, R.K., Wickramasinghe, N., 2007, “Developing a BPI Framework and PAM for SMEs”, Industrial Management & Data Systems, Vol. 107, Issue 3, pp. 345-360.
• 2. Lockamy III, A. and Cox III, J.F., 1995, “An Empirical Study of Division and Plant Performance Measurement Systems in Selected World Class Manufacturing Firms: Linkages for Competitive Advantage”, International Journal of Production Research, Vol. 33, Issue 1, pp. 221-236.
• 3. Newall, D. and Dale, B.G., 1991, “The Introduction and Development of a Quality Improvement Process: A Case Study”, International Journal of Production Research, Vol. 29, Issue 9, pp. 1747-1760.
• 4. Gelders, L., Mannaerts, P., Maes, J., 1994, “Manufacturing Strategy, Performance Indicators and Improvement Programmes”, International Journal of Production Research, Vol. 32, Issue 4, pp.797-805.
• 5. International Organisation for Standardisation. Understanding process approach. Available from: http://isotc.iso.org/livelink/livelink/3554122/APGUnderstandProcessApproach.doc? func = doc.Fetch&nodeid=3554122, Accessed 27 August 2007.
• 6. Praxiom Research Group Limited. ISO’s process approach. Available from: http://www.praxiom.com/process-approach.htm, Accessed 27 August 2007.
• 7. QPR (Quality, Processes, Results) Software Plc. Business process management. Available from: http://www.qpr.com/Solutions/Business_Process_Management/index.html, Accessed 27 August 2007.
• 8. Harrington, H. J., 1991, Business Process Improvement, The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness, McGraw-Hill, USA.
• 9. Şahan Vahaplar, S. and Şen, A., 2006, “The Use of Harrington Criteria in Business Process Performance Management”, Advances in Business and Management: Theory and Applications, edited by Coskun Can Aktan, Vol. 3 (Selected Proceedings of the Second International Conference on Business, Management and Economics, Organised by Yaşar University 15-18 June 2006, Çeşme-İzmir, Turkey), pp. 235-254.
• 10. Andersen, B., 1999, Business Process Improvement Toolbox, American Society for Quality, USA.
• 11. Chin, K.-S., Zu, X., Mok, C.K., Tam, H.Y., 2006, “Integrated Integration Definition Language 0 (IDEF) and Coloured Petri Nets (CPN) Modelling and Simulation Tool: A Study on Mould-Making Processes”, International Journal of Production Research, Vol. 44, Issue 16, pp.3179-3205.
• 12. Knowledge Based Systems. Integrated definition methods. Available from: http://www.idef.com/idef0.html, Accessed 17 September 2007.
• 13. Feldmann, C.G., 1998, The Practical Guide to Business Process Reengineering Using IDEF0, Dorset House Publishing, New York.
• 14. Fülscher, J. and Powell, S.G., 1999, “Anatomy of a Process Mapping Workshop”, Business Process Management Journal, Vol. 5, Issue 3, pp. 208-237