Social Responsibility as a Key Performance Indicator for the Quality of Educational Processes

Abstract

Quality of education is a key issue in providing a sustainable future. University rankings have remarkable reputation among various stakeholders but they lack personality. This paper raises questions and proposes alternatives for possible solution for the problem. The change for the better is seen as implementing and in the same time adapting international standards to different regional, national and cultural settings

Keywords

• Quality of education; Social responsibility; Key performance indicator (KPI); University ranking

Social Responsibility as a Key Performance Indicator for the Quality of Educational Processes

Abstract

Keywords

• -

References

1. Bulgarian University Ranking System. Retrieved from http://rsvu.mon.bg/rsvu3/?locale=en, date: 01.07.2014.
2. Croft, N. ISO 9001:2015 and beyond - Preparing for the next 25 years of quality management standards. Retrieved from http://www.iso.org/iso/home/news_index/news_archive/news.ht m?Refid=Ref1633, date: 02.07.2014
3. EU SDS (2006). EU Sustainable Development Strategy (EU http://ec.europa.eu/environment/eussd/, date: 01.07.2014. Retrieved from
4. ISO 9000:2005 Quality management systems - Fundamentals and vocabulary, Third Edition
5. ISO 9001:2008 Quality management systems - Requirements, Fourth edition.
6. ISO 9004:2009 Managing for the sustained success of an organization - A quality management approach, Third edition.
7. ISO 10015:1999 Quality management - Guidelines for training, First edition.
8. ISO 10018:2012 Quality management - Guidelines on people involvement and competence, First edition.

9. ISO 26000:2010 Guidance on social responsibility, First edition.
10. IWA2:2007 International Workshop Agreement. Quality management systems — Guidelines for the application of ISO 9001:2000 in education. Second edition.
11. Ministry of Education and Science. Retrieved from http://www.minedu.government.bg/?go=news&p=detail&newsI d=22, date: 08.07.2014
12. Nater S., R. Gillimore. You Haven’t Taught Until They Have Learned: John Wooden’s Teaching Principles and Practices, Fitness Information Technology, 2006.
13. SA 8000:2008 Social Responsibility 8000. Social Accountability International (SAI). Retrieved from www.sa- intl.org, date: 01.07.2014.
14. Sinek S. Start with why: how great leaders inspire everyone to take action. Portfolio, 2009.
15. The Academic Ranking of World Universities Retrieved (ARWU). http://www.shanghairanking.com/ARWU-Methodology- 2013.html, date: 01.07.2014. from
16. The QS World University Rankings. Retrieved from http://www.iu.qs.com/university-rankings/world-university- rankings/, date: 01.07.2014.
17. Times Higher Education University Rankings. Retrieved from http://www.timeshighereducation.co.uk/world- university-rankings/2013-14/world-ranking/methodology, date: 01.07.2014.