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The Effect of Unlimited Improvement (UI) On Total Quality Management (TQM): A Case Study Of The Higher Education Institutions In Libya

Year 2019, Volume: 7 Issue: 2, 105 - 124, 05.08.2019

Abstract

The
concept of unlimited improvement (UI), the basic concept, is a quality
management practice that contributes to the development of the quality of operations
and administrative practices. In this study, the impact of unlimited
improvement on Total Quality Management Practices was examined.

The
research was conducted on Libyan Higher Education Institutions through a survey
methodology involving 382 participants who worked or worked in Libyan Higher
Education Institutions. The 6-item 5 Likert scale was used in the study and
analyzed in SPSS 23.0 program. As a result of regression analysis, r2 shows a
positive relationship between unlimited improvement and (TK), which is 0.408.
The study results show that (TKY) implementation can be improved by applying
(UI) indicators.





The
importance of research (TQM) is revealed by the importance of the concept.
Research has shown that unlimited improvement can improve the efficiency of
Total Quality Management.

References

  • References Akhtar, S., Zameer, H., & Saeed, R. (2014). Impact of total quality management on the performance of service organizations in Pakistan. International Journal of Academic Research in Economics and Management Sciences, 3(6), 109-117. Alfalah, T. F. (2017). Total Quality Management Tools: Are they Necessary for Improving Service Quality and Customer Satisfaction? International Review of Management and Marketing, 7(3), 121-125.
  • Asif, M., Awan, M. U., Khan, M. K., Ahmad, & Naiz. (2014). A model for total quality management in higher education. Qual Quant, 47, 1883–1904. Ay, O., & Nurov, G. (2017). Impact of unlimited improvement on organizational performance: An application. The International New Issues In Social Sciences, 4(4), 89-95. Bayraktar, E., Tatoglu, E., & Zaim, S. (2008). An instrument for measuring the critical factors of TQM in Turkish higher education. Total Quality Management, 19(6), 551 - 574. Benshina, K. (2018). The relationship between unlimited improvement and business performance. The International New Issues in Social Sciences, 6. Colurcio, M. (2009). TQM: A knowledge enabler? The TQM Magazine, 21(3), 236-248. Centindere, A., Duran, C., & Yetisen, M. S. (2015). The effects of total quality management on the business performance: An application in the province of Kutahya. Procedia Economics and Finance, 23, 1376-1382. Eryılmaz, M. E., Kara, E., Aydoğan, E., Bektaş, O., & Erdur, D. A. (2016). Quality Management in the Turkish Higher Education Institutions: Preliminary Findings. Social and Behavioral Sciences, 229, 60-69. Gul, A., Jafery, S. A., Rafiq, J., & Naeem, H. (2012). Improving employees performance through total quality management. International Journal of Economics and Management Sciences, 1(8), 19-24. Küçük, O. (2011). A New Implementation in Total Quality Management: Unlimited Improvement. Production Research Symposium. Istanbul. Küçük, O. (2012). Kıyaslama (Benchmarking). Ankara: Seçkin Yayıncılık. Küçük, O. (2016). Bilimsel Araştırma Yöntemleri. Ankara: Ekin Basım Yayın. Küçük, O. (2016). Toplam Kalite Yönetimi, Ankara: Seçkin Yayıncılık. Küçük O., “Toplam Kalite Yönetiminde Yeni Bir Uygulama: Sınırsız İyileşme”, 11. Ulusal Üretim Araştırmaları Sempozyumu, İstanbul, 23-24 Haziran 2011. Küçük, O., & Küçük, N. (2012). Sınırsız İyileşmenin Örgüt Performansına Etkisi: Bir Uygulama., (p. 769). Konya 10 - 12 Mayıs. Küçük, O., Şen, H. İ. Yılmaz, E., ve N. Küçük, (2015) Araç Sipariş Merkezi ve Dağıtım Optimizasyonu: Karşılaştırmalı Bir Değerlendirme (The Order Of The Vehicles To Centres Of Distribution Optimization: A Comparative Evaluation), The Journal of Academic Social Science Studies International Journal of Social Science, Doi number: http://dx.doi.org/10.9761/JASSS2959, Number: 37, pp. 65-84. Lim, K.T., Rushami, Z.Y., & Zainal, A.A. (2004). The impact of total quality management principles on students’ academic achievement: An empirical study. Thaksin University Journal, 7(2), 14-25. Liao, S-H., & Wu, C.-C. (2009). The relationship among knowledge management, organisational learning, and organisational performance. International Journal of Business and Management, 4(4), 64-76. Martinez-Lorente, A. R., Dewhurst, F., & Dale, B. G. (1998, October). Total quality management: Origins and evolution of the term. The TQM Magazine, 10(5). McAdam, R. (2000). Three leafed clover?: TQM, organisational excellence and business improvement. The TQM Magazine, 12(5), 314-320. Mohammad, A.H., Hamdeh, M.A., & Sabri, A.T. (2010). Developing a theoretical framework for knowledge acquisition. European Journal of Scientific Research, 42(3), 453-463. Ngambi, M. T., & Nkemkiafu, A. G. (2015). The impact of total quality management on firm’s organizational performance. American Journal of Management, 15(4), 69-85. Sallis, E. (2005). Total Quality Management in Education. London: Kogan Page. Sallis, E., & Jones, G. (2002). Knowledge Management in Education: Enhancing Learning and Education. London, UK: Kogan Page Ltd. Singh, H., & Singh, B. (2014). Total quality management: today’s business excellence strategy. International Letters of Social and Humanistic Sciences, 32, 188-196. Sirvanci, M.B. (2004). TQM implementation: Critical issues for TQM implementation in higher education. The TQM Magazine, 16(6), 382-386. Sohel-Uz-Zaman, A. S., & Anjalin, U. (2016). Implementing Total Quality Management in Education: Compatibility and Challenges. Open Journal of Social Sciences, 4, 207-217. Tena, A.B.n.E. (2004). TQM as a competitive factor: A theoretical and empirical analysis. International Journal of Quality & Reliability Management, 21(6), 612-637. Venkatraman, S. (2007). A framework for implementing TQM in higher education programs. Quality Assurance in Education, 15(1), 92-112. Zhang, Z. H. (2000). ―Developing a model of quality management methods and evaluating their effects on business performance”. Total Quality Management Journal

Sınırsız iyileştirme’nin (UI) Toplam Kalite Yönetimi (TKY) Üzerindeki Etkisi: Libya'daki Yüksek Öğretim Kurumları Örnek Çalışması

Year 2019, Volume: 7 Issue: 2, 105 - 124, 05.08.2019

Abstract

Temel kavram olan sınırsız iyileştirme (UI) kavramı,
operasyonların ve idari uygulamaların kalitesinin geliştirilmesine katkıda
bulunan bir Kalite Yönetim uygulamasıdır. Bu çalışmada, sınırsız iyileşmenin
Toplam Kalite Yönetimi uygulamalarına etkisi incelenmiştir.

Araştırma, Libya
yüksek öğretim kurumlarında çalışan veya çalışan 382 katılımcıyı içeren bir
anket metodolojisi aracılığıyla Libya yüksek öğretim kurumları üzerinde gerçekleştirilmiştir.
Araştırmada 6 maddelik 5’li Likert ölçeği kullanılmış ve SPSS 23.0 programında
analiz edilmiştir. Regresyon analizi sonucunda bulunan r2 0.408 olan
sınırsız iyileştirme ve (TKY) arasında pozitif bir ilişki göstermektedir.
Çalışma sonuçları, (UI) göstergelerini uygulayarak (TKY) uygulamasının
geliştirilebileceğini göstermektedir.

Araştırmanın önemi (TKY) kavramının
önemi ile ortaya çıkar. Gerçekleştirilen  araştırma sayesinde, sınırsız iyileşme  uygulamasının Toplam Kalite Yönetimi’nin
verimliliğini artırabileceği tespit edilmiştir.






References

  • References Akhtar, S., Zameer, H., & Saeed, R. (2014). Impact of total quality management on the performance of service organizations in Pakistan. International Journal of Academic Research in Economics and Management Sciences, 3(6), 109-117. Alfalah, T. F. (2017). Total Quality Management Tools: Are they Necessary for Improving Service Quality and Customer Satisfaction? International Review of Management and Marketing, 7(3), 121-125.
  • Asif, M., Awan, M. U., Khan, M. K., Ahmad, & Naiz. (2014). A model for total quality management in higher education. Qual Quant, 47, 1883–1904. Ay, O., & Nurov, G. (2017). Impact of unlimited improvement on organizational performance: An application. The International New Issues In Social Sciences, 4(4), 89-95. Bayraktar, E., Tatoglu, E., & Zaim, S. (2008). An instrument for measuring the critical factors of TQM in Turkish higher education. Total Quality Management, 19(6), 551 - 574. Benshina, K. (2018). The relationship between unlimited improvement and business performance. The International New Issues in Social Sciences, 6. Colurcio, M. (2009). TQM: A knowledge enabler? The TQM Magazine, 21(3), 236-248. Centindere, A., Duran, C., & Yetisen, M. S. (2015). The effects of total quality management on the business performance: An application in the province of Kutahya. Procedia Economics and Finance, 23, 1376-1382. Eryılmaz, M. E., Kara, E., Aydoğan, E., Bektaş, O., & Erdur, D. A. (2016). Quality Management in the Turkish Higher Education Institutions: Preliminary Findings. Social and Behavioral Sciences, 229, 60-69. Gul, A., Jafery, S. A., Rafiq, J., & Naeem, H. (2012). Improving employees performance through total quality management. International Journal of Economics and Management Sciences, 1(8), 19-24. Küçük, O. (2011). A New Implementation in Total Quality Management: Unlimited Improvement. Production Research Symposium. Istanbul. Küçük, O. (2012). Kıyaslama (Benchmarking). Ankara: Seçkin Yayıncılık. Küçük, O. (2016). Bilimsel Araştırma Yöntemleri. Ankara: Ekin Basım Yayın. Küçük, O. (2016). Toplam Kalite Yönetimi, Ankara: Seçkin Yayıncılık. Küçük O., “Toplam Kalite Yönetiminde Yeni Bir Uygulama: Sınırsız İyileşme”, 11. Ulusal Üretim Araştırmaları Sempozyumu, İstanbul, 23-24 Haziran 2011. Küçük, O., & Küçük, N. (2012). Sınırsız İyileşmenin Örgüt Performansına Etkisi: Bir Uygulama., (p. 769). Konya 10 - 12 Mayıs. Küçük, O., Şen, H. İ. Yılmaz, E., ve N. Küçük, (2015) Araç Sipariş Merkezi ve Dağıtım Optimizasyonu: Karşılaştırmalı Bir Değerlendirme (The Order Of The Vehicles To Centres Of Distribution Optimization: A Comparative Evaluation), The Journal of Academic Social Science Studies International Journal of Social Science, Doi number: http://dx.doi.org/10.9761/JASSS2959, Number: 37, pp. 65-84. Lim, K.T., Rushami, Z.Y., & Zainal, A.A. (2004). The impact of total quality management principles on students’ academic achievement: An empirical study. Thaksin University Journal, 7(2), 14-25. Liao, S-H., & Wu, C.-C. (2009). The relationship among knowledge management, organisational learning, and organisational performance. International Journal of Business and Management, 4(4), 64-76. Martinez-Lorente, A. R., Dewhurst, F., & Dale, B. G. (1998, October). Total quality management: Origins and evolution of the term. The TQM Magazine, 10(5). McAdam, R. (2000). Three leafed clover?: TQM, organisational excellence and business improvement. The TQM Magazine, 12(5), 314-320. Mohammad, A.H., Hamdeh, M.A., & Sabri, A.T. (2010). Developing a theoretical framework for knowledge acquisition. European Journal of Scientific Research, 42(3), 453-463. Ngambi, M. T., & Nkemkiafu, A. G. (2015). The impact of total quality management on firm’s organizational performance. American Journal of Management, 15(4), 69-85. Sallis, E. (2005). Total Quality Management in Education. London: Kogan Page. Sallis, E., & Jones, G. (2002). Knowledge Management in Education: Enhancing Learning and Education. London, UK: Kogan Page Ltd. Singh, H., & Singh, B. (2014). Total quality management: today’s business excellence strategy. International Letters of Social and Humanistic Sciences, 32, 188-196. Sirvanci, M.B. (2004). TQM implementation: Critical issues for TQM implementation in higher education. The TQM Magazine, 16(6), 382-386. Sohel-Uz-Zaman, A. S., & Anjalin, U. (2016). Implementing Total Quality Management in Education: Compatibility and Challenges. Open Journal of Social Sciences, 4, 207-217. Tena, A.B.n.E. (2004). TQM as a competitive factor: A theoretical and empirical analysis. International Journal of Quality & Reliability Management, 21(6), 612-637. Venkatraman, S. (2007). A framework for implementing TQM in higher education programs. Quality Assurance in Education, 15(1), 92-112. Zhang, Z. H. (2000). ―Developing a model of quality management methods and evaluating their effects on business performance”. Total Quality Management Journal
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Details

Primary Language English
Journal Section Makaleler
Authors

Aedah Milood Said Kotara

Najwa Sasi Abd Abdullah This is me

Publication Date August 5, 2019
Submission Date December 17, 2018
Published in Issue Year 2019 Volume: 7 Issue: 2

Cite

APA Kotara, A. M. S., & Abd Abdullah, N. S. (2019). The Effect of Unlimited Improvement (UI) On Total Quality Management (TQM): A Case Study Of The Higher Education Institutions In Libya. The International New Issues in Social Sciences, 7(2), 105-124.

The International New Issues in Social Sciences, is international, Scientific, peer-reviewed Journal.
Tini-SOS journal is to evaluate scientific articles in the field of social sciences, especially based on field studies structured in accordance with scientific criteria, and conducts studies to publish studies that provide appropriate measures.