THE EFFECT OF ORGANIZATIONAL TRUST ON WORK ENGAGEMENT: AN APPLICATION ON LOGISTICS PERSONNEL©

Year 2017, Volume: 5 Issue: 5, 139 - 158, 01.07.2017

Ramazan Özkan Yıldız Esra Baran İlke Sezin Ayaz

Abstract

Organizations have to have employees who trust each other and the organization in order to reach their goals and to get ahead of their competitors. There is a close relationship between organizational trust and work engagement concepts. The increased trust of an employee to his or her company will make him/her feel part of an organization and increase the employee's commitment to work. The concept of work engagement, which means identification of the individual with his/her job and having an important place of employees' job in the individual's life plays an important role on the performance of individuals and organizations. From this point of view; in the logistics industry which has a rapidly growing, dynamic and intense structure the trust of employees to their organizations and their engagement to work has a significant importance for the companies to stay in the race. In this study, Cummings and Bromiley 1996 Organizational Trust Inventory and Schaufeli et al. 2006 Utrecht Work Engagement Scale are used to investigate the level of organizational trust and work engagement level of logistics employees and whether there is any relationship between these two concepts. Within the scope of the sample, the logistics employees participating in this research have a high level of organizational trust and work engagement. According to the findings of the research, there is a significant relationship between organizational trust and work engagement levels of logistics employees.

Keywords

Organizational Trust, Work Engagement, Logistics, Human Resources

ÖRGÜTSEL GÜVENİN İŞE BAĞLILIK ÜZERİNE ETKİSİ: LOJİSTİK ÇALIŞANLARINA YÖNELİK BİR UYGULAMA

Abstract

Örgütler hedeflerine ulaşabilmek ve rakiplerinin önüne geçebilmek için birbirine ve kurumuna güven duyan çalışanlara sahip olmak zorundadır. Örgütsel güven ve işe bağlılık kavramları arasında yakın bir ilişki vardır. Çalışanın kurumuna duyduğu güvenin artması kendini örgütün bir parçası olarak hissetmesini ve işe bağlılığının artmasını sağlayacaktır. Bireyin işiyle özdeşleşmesi ve işinin bireyin yaşamında önemli bir yere sahip olması anlamına gelen işe bağlılık kavramı, bireylerin ve örgütlerin performansına doğrudan etki ettiği için örgütlerin başarısında oldukça önemli bir rol oynamaktadır. Bu noktadan hareketle; hızla büyüyen, oldukça dinamik ve yoğun bir yapıya sahip olan lojistik sektöründe çalışanların işe bağlılıkları ve örgütlerine duydukları güven yarışın içerisinde kalabilmek için büyük bir önem arz etmektedir. Bu çalışmada Cummings ve Bromiley 1996 Örgütsel Güven Envanteri ve Schaufeli vd. 2006 Utrecht İşe Bağlılık ölçeği kullanılarak lojistik çalışanlarının örgütsel güven ve işe bağlılık düzeyleri araştırılmış ve bu iki kavram arasında herhangi bir ilişki olup olmadığı incelenmiştir. Belirlenen örneklem kapsamında araştırmaya katılan lojistik çalışanlarının örgütsel güven ve işe bağlılık seviyeleri oldukça yüksek çıkmıştır. Araştırmanın bulgularına göre lojistik çalışanlarının örgütsel güven düzeyleri ve işe bağlılıkları arasında anlamlı bir ilişki saptanmıştır

Keywords

Örgütsel Güven, İşe Bağlılık, Lojistik, İnsan Kaynakları

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