The relationship between unlimited improvement and service quality – A research in Libyan hospitals

Year 2023, Volume: 11 Issue: 1 - The International New Issues in Social Sciences (tini SoS), 1 - 22, 04.07.2023

Zuhair Saboun

Abstract

Quality is
one of the most important aspects in any organization as it can be the
differentiating factor in competitive market environments. Therefore, quality
management systems and concepts emerged to enable an organization to implement
quality processes and systems, evaluate them, and continue monitoring them for
a sustained and improved quality level. Service quality and unlimited
improvement are part of quality management concepts, which are focused on
specific quality areas within the organization. Service quality is beneficial
for all organizations, especially if the core business is dependent on provided
services. Moreover, unlimited improvement is a modern concept that works on
extending quality to all aspects within the organization. In this research, the
relationship between service quality and Unlimited Improvement is assessed
based on the case study of Libyan healthcare establishments, i.e. hospitals.
The researcher collected 413 questionnaires that included
reliable scales of both quality management concepts. The results of the
analysis show that there is a positive relationship between service quality and
unlimited improvement, with medium strength correlation coefficient.

Keywords

Unlimited Improvement, Service Quality, Healthcare, hospitals

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