DETERMINING OF KEY PERFORMANCE INDICATORS IN BUSINESS

Abstract

As a result of technological developments, the impact of globalization on social and economic environment is rapidly and constantly changing..Many state and private sector businesses which are aware of this change, have sought to find a strategy that is diverse, feasible and capable of achieving their goals. In this sense, key performance indicators KPIs that are the corner stone of performance management are defined and explained in this study. Characteristics, principles of KPIs are mentioned respectively. The aim of this study is to show how businesses can determine which KPI is the best for their companies in order to reach their goals. The concepts of performance and performance management have been emphasized in detail. Then, Balanced Scorecard method which is one of the multi-dimensional performance measurement methods is discussed. Balanced measurement cards are a management system that allows organizations to clarify their visions and strategies and transform them into action

Keywords

• Performance,Performance Measurement,Key Performance Indicator

İŞ HAYATINDA ANAHTAR PERFORMANS GÖSTERGELERİ

Öz

Teknolojik gelişmelerin sonucu olarak, sosyal ve ekonomik globalleşmenin etkileri günden güne hızlı bir şekilde ortaya çıkıyor. Kamu ve özel kuruluşların çoğunluğu, değişimin farkında olanlar, çeşitli stratejiler geliştirerek hedeflerini geliştirmeye çalışıyor. Bu bağlamda, anahtar performans değerlendirmeleri, performans yönetiminde önemli bir köşe taşı olarak bu makalede açıklanıyor ve anlatılıyor. Şirketlerin hedeflerine ulaşmak için en önemli araç olarak görebilecekleri performans değerlendirmelerinin özellikleri ve temel prensipleri yine bu makalede belirtiliyor. Makalede, performans ve performans yönetimi detaylıca vurgulandıktan sonra kurumsal karne metotları çok boyutlu olarak incelenerek kurumsal karnelerin şirket vizyonlarına ve stratejilerine verdiği katkıdan bahsediliyor

Anahtar Kelimeler

• Performans,Performans Yönetimi,Anahtar Performans Göstergesi

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