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SOSYAL MEDYA PAZARLAMASINDA YAPAY ZEKA VE GENÇLER ÜZERINDEKİ ETKİLERİ - INSTAGRAM ÖRNEĞİ

Year 2025, Volume: 15 Issue: 1, 293 - 308
https://doi.org/10.7456/tojdac.1566662

Abstract

Günümüzde çevrimiçi pazarlama, hemen hemen her işletme için vazgeçilmez bir hale gelmiştir. Dijitalleşmenin hızla ilerlediği bu dönemde, şirketler çevrimiçi varlıklarını güçlendirmek ve dijital dünyada kendilerini etkili bir şekilde konumlandırmak zorundadırlar. Özellikle genç tüketiciler, sosyal medya platformlarını aktif bir şekilde kullanarak alışveriş yapma eğilimindedirler. Bu nedenle, markaların bu platformlardaki görünürlüklerini artırmaları ve etkili bir pazarlama stratejisi geliştirmeleri kritik öneme sahiptir. Giderek daha mobil hale gelen tüketiciler, bir şirketle etkileşime geçtiklerinde kişiselleştirilmiş deneyimler ve tüm temas noktalarında kesintisiz erişim talep etmektedir. Bu zorluklara yanıt olarak, pazarlamada yapay zeka (YZ) kullanımının yanı sıra Influencerlarla yapılan pazarlama işbirlikleri son yıllarda büyük ilgi görmüştür. Yapay zeka, kişiselleştirilmiş müşteri deneyimlerinin tasarımı ve oluşturulması açısından önemli bir rol üstlenirken, Influencerlar özellikle genç tüketiciler üzerinde ciddi bir etki yaratmaktadır. Sosyal medya platformları aracılığıyla yürütülen kampanyalar, gençlerin tüketim alışkanlıklarını şekillendirmede oldukça etkili olmaktadır. Gençler, Influencerların önerilerine ve deneyimlerine daha fazla güvenmekte, bu da onların satın alma kararlarını önemli ölçüde etkilemektedir. Özellikle Instagram’da yapılan Influencer pazarlama stratejileri, markaların genç kitlelerle etkileşim kurmasına olanak tanımaktadır. Bu çalışma bir yandan yapay zekanın sosyal medya alanında çevrimiçi pazarlama çabalarını artırmak için işletmeler tarafından nasıl kullanıldığını araştırmayı, diğer yandan ise Influencerların gençlerin tüketim alışkanlıkları üzerindeki etkilerini derinlemesine irdelemeyi amaçlamaktadır. Bu bağlamda, Influencer pazarlamanın etkisi, günümüzün dijital çağında giderek artan bir önem kazanmaktadır ve genç tüketicilerin marka sadakati üzerinde kalıcı bir iz bırakmaktadır.

References

  • Agrawal, A. J. (2016). 7 Ways Chatbot Tools Are Important For Marketing, https://www.forbes.com/sites/ajagrawal/2016/07/13/7-ways-chatbot-tools-are-important-for-marketing/. 01.08.2024.
  • Bandura, A. (1977). Social Learning Theory, Prentice Hall. Barger, V. A., Labrecque, L. I. (2013). An integrated marketing communications perspective on social media metrics. Journal of Interactive Marketing, 27(4), 213-227.
  • Buxmann, P., Schmidt, H. (Edt.). (2019). Künstliche Intelligenz. Mit Algorithmen zum wirtschaftlichen Erfolg, Berlin, Heidelberg.
  • Chaffey, D., Ellis-Chadwick, F. (2019). Digital marketing: Strategy, implementation and practice. Pearson.
  • Chen, Y. R. R., Lee, Y. (2013). The influence of social media on the development of peer relationships among adolescents. International Journal of Social Science and Humanity, 3(5), 490-494.
  • Davenport, T., Guha, A., Grewal, D., Bressgott, T. (2020). How artificial intelligence will change the future of marketing. Journal of the Academy of Marketing Science, 48(1), 24-42.
  • De Veirman, M., Cauberghe, V., Hudders, L. (2017). Marketing through Instagram influencers: The impact of influencer marketing on consumers' attitudes and intentions to buy. International Journal of Advertising, 36(5), 798-828.
  • Elliott, N. (2014). Instagram Is The King Of Social Engagement, https://www.forrester.com/blogs/14-04-29-instagram_is_the_king_of_social_engagement/. 14.07.2024.
  • Festinger, L. (1954). A theory of social comparison processes. Human Relations, 7(2), 117-140.
  • Grabs, A. (2022). Insta it! Erfolgreiches Marketing mit Instagram, Bonn.
  • Gentsch, P. (2019). Künstliche Intelligenz für Sales, Marketing und Service. Mit AI und Bots zu einem Algorithmic Business Konzepte und Best Practices, 2. Edition., Wiesbaden.
  • Heinemann, G. (2019). Der neue Online-Handel. Geschäftsmo-delle, Geschäftssysteme und Benchmarks im E-Commerce, 10. Edition., Wiesbaden.
  • Hootsuite Inc. (2021). Social Media Trends 2021. Hootsuite Jahres-report Ausgabe 5: Globale Social Media Trends, https://www.hootsuite.com/de/newsroom/press-releases/hootsuite-veroeffentlicht-die-fuenf-wichtigsten-social-media-trends-2021. 31.07.2024.
  • Iafrate, F. (2018). Artificial intelligence and big data. The birth of a new intelligence, London.
  • Jarek, P., Mazurek, G. (2019). Marketing and artificial intelligence. Central European Business Review, 8(2), 46-55.
  • Kaplan, A. M., Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59-68.
  • Kemp, S. (2022). Digital 2022: Ein weiteres Jahr mit starkem Wachstum, https://wearesocial.com/de/blog/2022/01/digital-2022-ein-weiteres-jahr-mit-starkem-wachstum/. 31.07.2024.
  • Kreutzer, Ralf T. (2019). Online-Marketing, 2. Edition, Wiesbaden.
  • Kreutzer, Ralf T., (2020). B2B-Online-Marketing und Social Media. Handlungsempfehlungen und Best Practices, 2. Edition, Wiesbaden.
  • Kreutzer, Ralf T., Sirrenberg, M. (2019). Künstliche Intelligenz verstehen. Grundlagen - Use-Cases - unternehmenseigene KI-Journey, Wiesbaden.
  • Kollmann, T. (2013). Online-Marketing. Grundlagen der Absatzpolitik in der Net economy, 2. Edition, Stuttgart.
  • Lammenett, E. (2019). Praxiswissen Online-Marketing. Affiliate-, Influencer-, Content- und E-Mail-Marketing, Google Ads, SEO, Social Media, Online- inklusive Facebook-Werbung, 7. Edition, Wiesbaden.
  • Marwick, A. E., Boyd, D. (2011). To see and be seen: Celebrity practice on Twitter. Convergence: The International Journal of Research into New Media Technologies, 17(2), 139-158.
  • McLachlan, S. (2022), 35 Instagram Stats That Matter to Marketers in 2022, https://blog.hootsuite.com/instagram-statistics/. 01.08.2024.
  • Mehner, M. (2019). Messenger Marketing. Wie Unternehmen WhatsApp & Co erfolgreich für Kommunikation und Kundenservice nutzen, Wiesbaden.
  • Nesi, J., Prinstein, M. J. (2015). Using Social Media for Social Comparison and Feedback Seeking: Gender Differences in the Associations with Adolescent’s Emotional and Behavioral Adjustment. Journal of Abnormal Child Psychology, 43(8), 1427-1438.
  • Newberry, Ch. (2021). Instagram-Hashtags-Leitfaden: So vergrößern Sie Ihre Reichweite, https://blog.hootsuite.com/de/instagram-hashtags-nutzen/. 31.07.2024.
  • Paschen, J., Pitt, L. F., Kietzmann, J., Dabirian, A. (2020). Artificial intelligence: Building blocks and an innovation typology. Business Horizons, 63(2), 147-155.
  • Perakakis, E., Mastorakis, G., Kopanakis, I. (2019). Social Media Monitoring: An Innovative Intelligent Ap-proach, in: Designs, Vol. 3.
  • Perloff, R. M. (2014). Social Media Effects on Young Women’s Body Image Concerns: Theoretical Perspectives and an Agenda for Research. Sex Roles, 71(11-12), 363-377.
  • Riehle, S. (2021). Instagram Chatbots kommen JETZT!, https://allfacebook.de/mobile-2/instagram-chatbots-kommen-jetzt. 02.08.2024.
  • Sarikaya, B.F. (2023). Z-Kuşağı Influencer Olmak İstiyor Mu?, Eğitim Yayınevi, Konya.
  • Schüller, A. M. (2018). Die Kaufprozesse von heute und das Customer Journey Management. Marketing-Automation für Bestandskunden - Up-Selling, Cross-Selling, Empfehlungsmarketing, Haufe
  • Sentance, R. (2018). How Samsung uses social listening for product marketing & sentiment analysis – _Econsultancy, https://econsultancy.com/how-samsung-uses-social-listening-for-product-marketing-sentiment-analysis/. 01.08.2024.
  • Smith, A. N., Fischer, E., Yongjian, F. (2019). How does brand-related user-generated content differ across YouTube, Facebook, and Twitter? Journal of Advertising, 48(4), 487-500.
  • Sovie, D., Curran, J., Schoelwer, M., Björnsjö, A. (2017). Dynamic Digital Consumers – Ever-changing expectations and technology intrigue,” Accenture, Dublin, 2017.
  • Statista.com. (2024). https://de.statista.com/statistik/daten/studie/739881/umfrage/monatlich-aktive-social-media-nutzer-weltweit/, 20.08.2024.
  • Tiggemann, M., Slater, A. (2013). NetGirls: The Internet, Facebook, and body image concern in adolescent girls. International Journal of Eating Disorders, 46(6), 630-633.
  • Tuten, T. L., Solomon, M. R., (2017). Social media marketing. Sage.
  • Valkenburg, P. M., Peter, J. (2011). Online Communication among Adolescents: An Integrated Model of Its Attraction, Opportunities, and Risks. Journal of Adolescent Health, 48(2), 121-127.
  • Van Esch, P., Arli, D., Castner, J., Talukder, A., Northey, G. (2019). The impact of artificial intelligence on the advertising process: The future of consumer behavior. Journal of Advertising Research, 59(3), 263-267.
  • Wang, J., Liu, X., Zhang, Y. (2019). Social Media Influencer Marketing: The Effect of Source Credibility on Consumer Purchase Intention. Journal of Business Research, 106, 378-385.
  • Zacharias, M. (2019). So verwandeln Sie Kundendaten in Umsatz, in: Sales Excellence, Vol. 2019, p. 28–31.
  • Zhao, S., Grasmuck, S., Martin, J. (2018). Identity Construction on Facebook: Digital Empowerment in Anchored Relationships. Computers in Human Behavior, 54, 337-343.

ARTIFICIAL INTELLIGENCE IN SOCIAL MEDIA MARKETING AND THE EFFECTS ON YOUTH- THE CASE OF INSTAGRAM

Year 2025, Volume: 15 Issue: 1, 293 - 308
https://doi.org/10.7456/tojdac.1566662

Abstract

In today’s society, online marketing has become essential for almost every business. As digitalization accelerates, companies are increasingly compelled to strengthen their online presence and strategically position themselves within the digital space. Younger consumers, in particular, actively use social media platforms to inform their purchasing decisions. As a result, it is critical for brands to boost their visibility on these platforms and develop effective marketing strategies. With consumers becoming more mobile, they expect personalized experiences and seamless interactions across all touchpoints when engaging with a company. To address these challenges, the integration of artificial intelligence (AI) in marketing, alongside collaborations with influencers, has gained significant traction in recent years. AI plays a pivotal role in crafting personalized customer experiences, while influencers have considerable sway over young consumers. Social media campaigns are especially effective in shaping the consumption habits of adolescents, who tend to trust the recommendations and experiences shared by influencers. This trust significantly influences their purchasing behavior. In particular, influencer marketing strategies on platforms like Instagram enable brands to effectively connect with younger audiences. This study aims to explore how businesses utilize AI to enhance their online marketing efforts within the realm of social media, and to analyze the influence of influencers on the consumption patterns of young people. In this context, the growing impact of influencer marketing is increasingly shaping brand loyalty among young consumers, leaving a lasting effect in today’s digital age.

References

  • Agrawal, A. J. (2016). 7 Ways Chatbot Tools Are Important For Marketing, https://www.forbes.com/sites/ajagrawal/2016/07/13/7-ways-chatbot-tools-are-important-for-marketing/. 01.08.2024.
  • Bandura, A. (1977). Social Learning Theory, Prentice Hall. Barger, V. A., Labrecque, L. I. (2013). An integrated marketing communications perspective on social media metrics. Journal of Interactive Marketing, 27(4), 213-227.
  • Buxmann, P., Schmidt, H. (Edt.). (2019). Künstliche Intelligenz. Mit Algorithmen zum wirtschaftlichen Erfolg, Berlin, Heidelberg.
  • Chaffey, D., Ellis-Chadwick, F. (2019). Digital marketing: Strategy, implementation and practice. Pearson.
  • Chen, Y. R. R., Lee, Y. (2013). The influence of social media on the development of peer relationships among adolescents. International Journal of Social Science and Humanity, 3(5), 490-494.
  • Davenport, T., Guha, A., Grewal, D., Bressgott, T. (2020). How artificial intelligence will change the future of marketing. Journal of the Academy of Marketing Science, 48(1), 24-42.
  • De Veirman, M., Cauberghe, V., Hudders, L. (2017). Marketing through Instagram influencers: The impact of influencer marketing on consumers' attitudes and intentions to buy. International Journal of Advertising, 36(5), 798-828.
  • Elliott, N. (2014). Instagram Is The King Of Social Engagement, https://www.forrester.com/blogs/14-04-29-instagram_is_the_king_of_social_engagement/. 14.07.2024.
  • Festinger, L. (1954). A theory of social comparison processes. Human Relations, 7(2), 117-140.
  • Grabs, A. (2022). Insta it! Erfolgreiches Marketing mit Instagram, Bonn.
  • Gentsch, P. (2019). Künstliche Intelligenz für Sales, Marketing und Service. Mit AI und Bots zu einem Algorithmic Business Konzepte und Best Practices, 2. Edition., Wiesbaden.
  • Heinemann, G. (2019). Der neue Online-Handel. Geschäftsmo-delle, Geschäftssysteme und Benchmarks im E-Commerce, 10. Edition., Wiesbaden.
  • Hootsuite Inc. (2021). Social Media Trends 2021. Hootsuite Jahres-report Ausgabe 5: Globale Social Media Trends, https://www.hootsuite.com/de/newsroom/press-releases/hootsuite-veroeffentlicht-die-fuenf-wichtigsten-social-media-trends-2021. 31.07.2024.
  • Iafrate, F. (2018). Artificial intelligence and big data. The birth of a new intelligence, London.
  • Jarek, P., Mazurek, G. (2019). Marketing and artificial intelligence. Central European Business Review, 8(2), 46-55.
  • Kaplan, A. M., Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59-68.
  • Kemp, S. (2022). Digital 2022: Ein weiteres Jahr mit starkem Wachstum, https://wearesocial.com/de/blog/2022/01/digital-2022-ein-weiteres-jahr-mit-starkem-wachstum/. 31.07.2024.
  • Kreutzer, Ralf T. (2019). Online-Marketing, 2. Edition, Wiesbaden.
  • Kreutzer, Ralf T., (2020). B2B-Online-Marketing und Social Media. Handlungsempfehlungen und Best Practices, 2. Edition, Wiesbaden.
  • Kreutzer, Ralf T., Sirrenberg, M. (2019). Künstliche Intelligenz verstehen. Grundlagen - Use-Cases - unternehmenseigene KI-Journey, Wiesbaden.
  • Kollmann, T. (2013). Online-Marketing. Grundlagen der Absatzpolitik in der Net economy, 2. Edition, Stuttgart.
  • Lammenett, E. (2019). Praxiswissen Online-Marketing. Affiliate-, Influencer-, Content- und E-Mail-Marketing, Google Ads, SEO, Social Media, Online- inklusive Facebook-Werbung, 7. Edition, Wiesbaden.
  • Marwick, A. E., Boyd, D. (2011). To see and be seen: Celebrity practice on Twitter. Convergence: The International Journal of Research into New Media Technologies, 17(2), 139-158.
  • McLachlan, S. (2022), 35 Instagram Stats That Matter to Marketers in 2022, https://blog.hootsuite.com/instagram-statistics/. 01.08.2024.
  • Mehner, M. (2019). Messenger Marketing. Wie Unternehmen WhatsApp & Co erfolgreich für Kommunikation und Kundenservice nutzen, Wiesbaden.
  • Nesi, J., Prinstein, M. J. (2015). Using Social Media for Social Comparison and Feedback Seeking: Gender Differences in the Associations with Adolescent’s Emotional and Behavioral Adjustment. Journal of Abnormal Child Psychology, 43(8), 1427-1438.
  • Newberry, Ch. (2021). Instagram-Hashtags-Leitfaden: So vergrößern Sie Ihre Reichweite, https://blog.hootsuite.com/de/instagram-hashtags-nutzen/. 31.07.2024.
  • Paschen, J., Pitt, L. F., Kietzmann, J., Dabirian, A. (2020). Artificial intelligence: Building blocks and an innovation typology. Business Horizons, 63(2), 147-155.
  • Perakakis, E., Mastorakis, G., Kopanakis, I. (2019). Social Media Monitoring: An Innovative Intelligent Ap-proach, in: Designs, Vol. 3.
  • Perloff, R. M. (2014). Social Media Effects on Young Women’s Body Image Concerns: Theoretical Perspectives and an Agenda for Research. Sex Roles, 71(11-12), 363-377.
  • Riehle, S. (2021). Instagram Chatbots kommen JETZT!, https://allfacebook.de/mobile-2/instagram-chatbots-kommen-jetzt. 02.08.2024.
  • Sarikaya, B.F. (2023). Z-Kuşağı Influencer Olmak İstiyor Mu?, Eğitim Yayınevi, Konya.
  • Schüller, A. M. (2018). Die Kaufprozesse von heute und das Customer Journey Management. Marketing-Automation für Bestandskunden - Up-Selling, Cross-Selling, Empfehlungsmarketing, Haufe
  • Sentance, R. (2018). How Samsung uses social listening for product marketing & sentiment analysis – _Econsultancy, https://econsultancy.com/how-samsung-uses-social-listening-for-product-marketing-sentiment-analysis/. 01.08.2024.
  • Smith, A. N., Fischer, E., Yongjian, F. (2019). How does brand-related user-generated content differ across YouTube, Facebook, and Twitter? Journal of Advertising, 48(4), 487-500.
  • Sovie, D., Curran, J., Schoelwer, M., Björnsjö, A. (2017). Dynamic Digital Consumers – Ever-changing expectations and technology intrigue,” Accenture, Dublin, 2017.
  • Statista.com. (2024). https://de.statista.com/statistik/daten/studie/739881/umfrage/monatlich-aktive-social-media-nutzer-weltweit/, 20.08.2024.
  • Tiggemann, M., Slater, A. (2013). NetGirls: The Internet, Facebook, and body image concern in adolescent girls. International Journal of Eating Disorders, 46(6), 630-633.
  • Tuten, T. L., Solomon, M. R., (2017). Social media marketing. Sage.
  • Valkenburg, P. M., Peter, J. (2011). Online Communication among Adolescents: An Integrated Model of Its Attraction, Opportunities, and Risks. Journal of Adolescent Health, 48(2), 121-127.
  • Van Esch, P., Arli, D., Castner, J., Talukder, A., Northey, G. (2019). The impact of artificial intelligence on the advertising process: The future of consumer behavior. Journal of Advertising Research, 59(3), 263-267.
  • Wang, J., Liu, X., Zhang, Y. (2019). Social Media Influencer Marketing: The Effect of Source Credibility on Consumer Purchase Intention. Journal of Business Research, 106, 378-385.
  • Zacharias, M. (2019). So verwandeln Sie Kundendaten in Umsatz, in: Sales Excellence, Vol. 2019, p. 28–31.
  • Zhao, S., Grasmuck, S., Martin, J. (2018). Identity Construction on Facebook: Digital Empowerment in Anchored Relationships. Computers in Human Behavior, 54, 337-343.
There are 44 citations in total.

Details

Primary Language English
Subjects Journalism Studies, Communication Studies
Journal Section REVIEW ARTICLES
Authors

Büşra Sarıkaya 0000-0002-9492-7493

Early Pub Date December 23, 2024
Publication Date
Submission Date October 14, 2024
Acceptance Date December 15, 2024
Published in Issue Year 2025 Volume: 15 Issue: 1

Cite

APA Sarıkaya, B. (2024). ARTIFICIAL INTELLIGENCE IN SOCIAL MEDIA MARKETING AND THE EFFECTS ON YOUTH- THE CASE OF INSTAGRAM. Turkish Online Journal of Design Art and Communication, 15(1), 293-308. https://doi.org/10.7456/tojdac.1566662


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