Abstract
In this study, Magnetic Resonance (MRI) and Tomography Imaging Center of an Education and Research hospital was investigated from a system development point of view, and processes causing waste were identified. During analysis phase, it was found that wastecausing processes arise from waiting of patients due to deficiencies of the appointment system. Starting with the lean management philosophy and using tools and techniques of lean service notion, these processes were redesigned and waste was prevented by also taking the resistance and critical success factors encountered during lean application process into consideration. For this purpose, differences of incoming patients, types of operations, preparation periods and cycle times were analyzed and a new appointment model was proposed
References
- Efe, Ö., (2011). Lean Service/ Value Stream Mapping: The Adaptability In A Emergency Room, Selcuk University, Institute of the Natural and Applied Sciences, Industrial Engineering Branch, Msc Thesis.
- Engin, B., (2005). Research and Report Writing Techniques, Lecture Notes, Sakarya University, Sakarya.
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Abstract
References
- Efe, Ö., (2011). Lean Service/ Value Stream Mapping: The Adaptability In A Emergency Room, Selcuk University, Institute of the Natural and Applied Sciences, Industrial Engineering Branch, Msc Thesis.
- Engin, B., (2005). Research and Report Writing Techniques, Lecture Notes, Sakarya University, Sakarya.
- Graban, M., (2008). Lean Hospital, Optimist Publications, İstanbul.
- Melton, T., (2005). The Benefits Of Lean Manufacturing: What Lean Thinking Has To Offer The Process Industries, Chemical Engineering Research And Design, 83(6a), 662-673.
- Özcan,S.,(2001). Pareto Analysis, One Of Statistical Process Control Technics, And An Application in the Cement Industry, Cumhuriyet University, Journal of Economics and Administrative Sciences, 2, 2-15.
- Özçelik Över, (2011). T., Group Technology, Lecture Notes, Sakarya University, Sakarya.
- Şengül, S., (1997). Total quality management in healt-care industry, Istanbul Technical University, Institute of the Natural and Applied Sciences, Msc Thesis, Istanbul.
- Womack, J., (1990). Jones, D. T., Roos, D., The Machine That Changed The World, Rawson Associates, New York, N.Y.
- Womack, J.P., Jones, D., (2003). Lean Thinking, Optimist Publications, İstanbul.
Details
| Other ID | JA56ND99UC |
|---|---|
| Journal Section | Articles |
| Authors | |
| Publication Date | July 23, 2016 |
| Published in Issue | Year 2013 Volume: 3 Issue: 2 |