The relation between hotel employees' cultural intelligence levels, conflict management styles, and career satisfaction

Sabahat Ceylin Şanlı Kayran; Kamil Unur

doi:10.48119/toleho.1107100

EN

The relation between hotel employees' cultural intelligence levels, conflict management styles, and career satisfaction

Abstract

The study's objective is to determine the effect of cultural intelligence levels of hotel employees on conflict management styles, correspondingly, to study the effects of cultural intelligence and conflict management styles on the career satisfaction of hotel employees. In the study, conflicts between employees and guests were examined. The study's target population is employees working in 5-star hotel businesses in Turkey. Findings showed that cultural knowledge affects problem-solving positively; forcing, avoiding and career satisfaction negatively; cultural ability affects avoiding positively; problem-solving negatively; cultural metacognition positively affects compromising, yielding, problem-solving, avoiding and career satisfaction positively. It was also found that compromising positively affects career satisfaction. It is thought that the results obtained from the study can provide important information concerning cultural intelligence, conflict management styles and career satisfaction to the owners, managers and employees of the hospitality industry and academicians working in this field. Since there are limited studies on these issues in the international tourism literature, it is considered that the study is important as it is possible that it can contribute to the literature and new studies.

Keywords

Cultural Intelligence, Conflict Management Styles, Career Satisfaction, Hotels, Hotel Employees.

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Details

Primary Language

English

Subjects

Tourism (Other)

Journal Section

Research Article

Authors

Sabahat Ceylin Şanlı Kayran ^*
0000-0001-7339-0538
Türkiye

Kamil Unur
0000-0003-2992-7427
Türkiye

Publication Date

December 31, 2022

Submission Date

April 25, 2022

Acceptance Date

June 18, 2022

Published in Issue

Year 2022 Volume: 4 Number: 2

DOI

https://doi.org/10.48119/toleho.1107100

IZ

https://izlik.org/JA46TS38GA

APA

Şanlı Kayran, S. C., & Unur, K. (2022). The relation between hotel employees’ cultural intelligence levels, conflict management styles, and career satisfaction. Journal of Tourism Leisure and Hospitality, 4(2), 1-1. https://doi.org/10.48119/toleho.1107100

AMA

1.Şanlı Kayran SC, Unur K. The relation between hotel employees’ cultural intelligence levels, conflict management styles, and career satisfaction. TOLEHO. 2022;4(2):1-1. doi:10.48119/toleho.1107100

Chicago

Şanlı Kayran, Sabahat Ceylin, and Kamil Unur. 2022. “The Relation Between Hotel Employees’ Cultural Intelligence Levels, Conflict Management Styles, and Career Satisfaction”. Journal of Tourism Leisure and Hospitality 4 (2): 1-1. https://doi.org/10.48119/toleho.1107100.

EndNote

Şanlı Kayran SC, Unur K (December 1, 2022) The relation between hotel employees’ cultural intelligence levels, conflict management styles, and career satisfaction. Journal of Tourism Leisure and Hospitality 4 2 1–1.

IEEE

[1]S. C. Şanlı Kayran and K. Unur, “The relation between hotel employees’ cultural intelligence levels, conflict management styles, and career satisfaction”, TOLEHO, vol. 4, no. 2, pp. 1–1, Dec. 2022, doi: 10.48119/toleho.1107100.

ISNAD

Şanlı Kayran, Sabahat Ceylin - Unur, Kamil. “The Relation Between Hotel Employees’ Cultural Intelligence Levels, Conflict Management Styles, and Career Satisfaction”. Journal of Tourism Leisure and Hospitality 4/2 (December 1, 2022): 1-1. https://doi.org/10.48119/toleho.1107100.

JAMA

1.Şanlı Kayran SC, Unur K. The relation between hotel employees’ cultural intelligence levels, conflict management styles, and career satisfaction. TOLEHO. 2022;4:1–1.

MLA

Şanlı Kayran, Sabahat Ceylin, and Kamil Unur. “The Relation Between Hotel Employees’ Cultural Intelligence Levels, Conflict Management Styles, and Career Satisfaction”. Journal of Tourism Leisure and Hospitality, vol. 4, no. 2, Dec. 2022, pp. 1-1, doi:10.48119/toleho.1107100.

Vancouver

1.Sabahat Ceylin Şanlı Kayran, Kamil Unur. The relation between hotel employees’ cultural intelligence levels, conflict management styles, and career satisfaction. TOLEHO. 2022 Dec. 1;4(2):1-. doi:10.48119/toleho.1107100

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Abstract

The relation between hotel employees' cultural intelligence levels, conflict management styles, and career satisfaction

Abstract

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