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Year 2021, Volume: 5 Issue: 3, 100 - 104, 01.07.2021
https://doi.org/10.31127/tuje.688291

Abstract

References

  • Aapaoja A & Haapasalo H (2014). A framework for stakeholder identification and classification in construction projects. Open Journal of Business and Management, 2(1), 43-55. DOI: 10.4236/ojbm.2014.21007
  • Baiden B K, Price A D F & Dainty A R J (2006). The extent of team integration within construction projects. International Journal of Project Management, 24(1), 13-23. DOI: 10.1016/j.ijproman.2005.05.001
  • Berman G S (2002). The morphing of the architect’s role and how it is impacting the CM. CM ejournal, 1-35.
  • Bletzinger K U & Lähr A (2006). Prediction of interdisciplinary consequences for decisions in AEC design processes. Journal of Information Technology in Construction (ITcon), 11(38), 529-545.
  • Brockmann C (2002). Modeling customer satisfaction for the AEC industry. AACE International Transactions, PM161.
  • Burr K L & Jones C B (2010). The role of the architect: Changes of the past, practices of the present, and indications of the future. International Journal of Construction Education and Research, 6(2), 122-138. DOI:10.1080/15578771.2010.482878
  • Capra M (2010). Collaborative mixed reality environments: An application for civil engineering. PhD thesis, University of Nottingham, UK.
  • Chan A (2001). Framework for measuring success of construction projects. Report 2001-003-C-01. Queensland University of Technology.
  • Chovichien V & Nguyen T A (2013). List of indicators and criteria for evaluating construction project success and their weight assignment. 4th International Conference on Engineering Project and Production Management, 130-150
  • Coşkun H, Erdiş E & Genç O (2016). Improving the performance of construction projects by employing concurrent engineering. Çukurova University Journal of the Faculty of Engineering and Architecture, 31(2), 47-58.
  • Genç O, Erdiş E, Çoşkun H (2017). Investigation of Civil Engineers’ Concurrent Engineering Approach. Çukurova University Journal of the Faculty of Engineering and Architecture, 31(1), 31-38. DOI: 10.21605/cukurovaummfd.310045
  • Haltenhoff C E (1986). Educating professional construction managers. Journal of Construction Engineering and Management. 112(2), 153-162.
  • Ika L A (2009). Project success as a topic in project management journals. Project Management Journal, 40(4), 6-19. DOI: 10.1002/pmj.20137
  • Kamara J M, Anumba C J & Evbuomwan N F O (2000). Establishing and processing client requirements- a key aspect of concurrent engineering in construction. Engineering, Construction and Architectural Management, 7(1), 15-28. DOI: 10.1046/j.1365-232x.2000.00129.x
  • Kärnä S (2004). Analysing customer satisfaction and quality in construction- the case of public and private customers. Nordic Journal of Surveying and Real Estate Research - Special Series, 2, 67-80.
  • Kärnä S (2009). Concepts and attributes of customer satisfaction in construction. Doctoral Dissertation. Helsinki University of Technology.
  • Kärnä S, Junnonen J M & Kankainen J (2004). Customer satisfaction in construction. 12th Annual Conference of the International Group for Lean Construction, Helsingør, Denmark.
  • Khan R A & Spang K (2013). An exploratory study of the association of project success with project characteristics and organization maturity. International Conference on New Challenges of Economic and Business Development, 376-384.
  • Maloney W F (2002). Construction product/service and customer satisfaction. Journal of Construction Engineering and Management. 128(6), 522-529.
  • Prabhakar G P (2008). Projects and their management: A literature review. International Journal of Business and Management, 3(8), 3-10. DOI:10.5539/ijbm.v3n8p3
  • Rowland C (2006). Optimizing the project team's contribution to business objectives. MS Thesis, Clemson University.
  • Ruan X, Ochieng E G, Price A D F & Egbu C O (2012). Knowledge integration process in construction projects: a social network analysis approach to compare competitive and collaborative working. Construction Management and Economics, 30(1), 5-19. DOI: 10.1080/01446193.2011.654127
  • Shenhar A J, Levy O & Dvir D (1997). Mapping the dimensions of project success. Project Management Journal, 28(2), 5-13.
  • Soetanto R & Proverbs D G (2002). Modelling the satisfaction of contractors: The impact of client performance. Engineering Construction and Architectural Management, 9(5-6), 453-465. DOI: 10.1046/j.1365-232X.2002.00278.x
  • Soetanto R, Proverbs D G & Holt G D (2001). Achieving quality construction projects based on harmonious working relationships‐clients’ and architects’ perceptions of contractor performance. International Journal of Quality & Reliability Management, 18(5), 528-548.
  • Steel R G D, Torrie J H & Dickey D A (1997). Principles and procedures of statistics: A biometrical approach. McGraw-Hill, NewYork, USA. ISBN: 978-0070610286

Client satisfaction as perceived by Architects and Civil Engineers

Year 2021, Volume: 5 Issue: 3, 100 - 104, 01.07.2021
https://doi.org/10.31127/tuje.688291

Abstract

A construction project fulfills both the product design and the service provision functions. There are many stakeholders in these processes. Concurrence among the stakeholders surely affects the success of the project. The most important of the stakeholders is customer/client followed by architects and civil engineers. Both architects and civil engineers are involved in the design phase as well as in the execution phase. Customer/client satisfaction is usually considered one of the success criteria of the project. This criterion, however, is a subjective concept, about which tangible values cannot be easily placed, and is determined by perception at best. Whether this perception vary between civil engineers and architects depending on different criteria, is examined in this study. The results of the questionnaires were evaluated statistically. The agreed upon and the most important issues are working together and sharing information. The behavior of client/customer and qualification of employees are the factors that civil engineers and architects do not have the same views on client satisfaction. 

References

  • Aapaoja A & Haapasalo H (2014). A framework for stakeholder identification and classification in construction projects. Open Journal of Business and Management, 2(1), 43-55. DOI: 10.4236/ojbm.2014.21007
  • Baiden B K, Price A D F & Dainty A R J (2006). The extent of team integration within construction projects. International Journal of Project Management, 24(1), 13-23. DOI: 10.1016/j.ijproman.2005.05.001
  • Berman G S (2002). The morphing of the architect’s role and how it is impacting the CM. CM ejournal, 1-35.
  • Bletzinger K U & Lähr A (2006). Prediction of interdisciplinary consequences for decisions in AEC design processes. Journal of Information Technology in Construction (ITcon), 11(38), 529-545.
  • Brockmann C (2002). Modeling customer satisfaction for the AEC industry. AACE International Transactions, PM161.
  • Burr K L & Jones C B (2010). The role of the architect: Changes of the past, practices of the present, and indications of the future. International Journal of Construction Education and Research, 6(2), 122-138. DOI:10.1080/15578771.2010.482878
  • Capra M (2010). Collaborative mixed reality environments: An application for civil engineering. PhD thesis, University of Nottingham, UK.
  • Chan A (2001). Framework for measuring success of construction projects. Report 2001-003-C-01. Queensland University of Technology.
  • Chovichien V & Nguyen T A (2013). List of indicators and criteria for evaluating construction project success and their weight assignment. 4th International Conference on Engineering Project and Production Management, 130-150
  • Coşkun H, Erdiş E & Genç O (2016). Improving the performance of construction projects by employing concurrent engineering. Çukurova University Journal of the Faculty of Engineering and Architecture, 31(2), 47-58.
  • Genç O, Erdiş E, Çoşkun H (2017). Investigation of Civil Engineers’ Concurrent Engineering Approach. Çukurova University Journal of the Faculty of Engineering and Architecture, 31(1), 31-38. DOI: 10.21605/cukurovaummfd.310045
  • Haltenhoff C E (1986). Educating professional construction managers. Journal of Construction Engineering and Management. 112(2), 153-162.
  • Ika L A (2009). Project success as a topic in project management journals. Project Management Journal, 40(4), 6-19. DOI: 10.1002/pmj.20137
  • Kamara J M, Anumba C J & Evbuomwan N F O (2000). Establishing and processing client requirements- a key aspect of concurrent engineering in construction. Engineering, Construction and Architectural Management, 7(1), 15-28. DOI: 10.1046/j.1365-232x.2000.00129.x
  • Kärnä S (2004). Analysing customer satisfaction and quality in construction- the case of public and private customers. Nordic Journal of Surveying and Real Estate Research - Special Series, 2, 67-80.
  • Kärnä S (2009). Concepts and attributes of customer satisfaction in construction. Doctoral Dissertation. Helsinki University of Technology.
  • Kärnä S, Junnonen J M & Kankainen J (2004). Customer satisfaction in construction. 12th Annual Conference of the International Group for Lean Construction, Helsingør, Denmark.
  • Khan R A & Spang K (2013). An exploratory study of the association of project success with project characteristics and organization maturity. International Conference on New Challenges of Economic and Business Development, 376-384.
  • Maloney W F (2002). Construction product/service and customer satisfaction. Journal of Construction Engineering and Management. 128(6), 522-529.
  • Prabhakar G P (2008). Projects and their management: A literature review. International Journal of Business and Management, 3(8), 3-10. DOI:10.5539/ijbm.v3n8p3
  • Rowland C (2006). Optimizing the project team's contribution to business objectives. MS Thesis, Clemson University.
  • Ruan X, Ochieng E G, Price A D F & Egbu C O (2012). Knowledge integration process in construction projects: a social network analysis approach to compare competitive and collaborative working. Construction Management and Economics, 30(1), 5-19. DOI: 10.1080/01446193.2011.654127
  • Shenhar A J, Levy O & Dvir D (1997). Mapping the dimensions of project success. Project Management Journal, 28(2), 5-13.
  • Soetanto R & Proverbs D G (2002). Modelling the satisfaction of contractors: The impact of client performance. Engineering Construction and Architectural Management, 9(5-6), 453-465. DOI: 10.1046/j.1365-232X.2002.00278.x
  • Soetanto R, Proverbs D G & Holt G D (2001). Achieving quality construction projects based on harmonious working relationships‐clients’ and architects’ perceptions of contractor performance. International Journal of Quality & Reliability Management, 18(5), 528-548.
  • Steel R G D, Torrie J H & Dickey D A (1997). Principles and procedures of statistics: A biometrical approach. McGraw-Hill, NewYork, USA. ISBN: 978-0070610286
There are 26 citations in total.

Details

Primary Language English
Subjects Engineering
Journal Section Articles
Authors

Hilmi Coşkun 0000-0003-3667-6945

Sezer Sancar 0000-0003-4119-0173

Publication Date July 1, 2021
Published in Issue Year 2021 Volume: 5 Issue: 3

Cite

APA Coşkun, H., & Sancar, S. (2021). Client satisfaction as perceived by Architects and Civil Engineers. Turkish Journal of Engineering, 5(3), 100-104. https://doi.org/10.31127/tuje.688291
AMA Coşkun H, Sancar S. Client satisfaction as perceived by Architects and Civil Engineers. TUJE. July 2021;5(3):100-104. doi:10.31127/tuje.688291
Chicago Coşkun, Hilmi, and Sezer Sancar. “Client Satisfaction As Perceived by Architects and Civil Engineers”. Turkish Journal of Engineering 5, no. 3 (July 2021): 100-104. https://doi.org/10.31127/tuje.688291.
EndNote Coşkun H, Sancar S (July 1, 2021) Client satisfaction as perceived by Architects and Civil Engineers. Turkish Journal of Engineering 5 3 100–104.
IEEE H. Coşkun and S. Sancar, “Client satisfaction as perceived by Architects and Civil Engineers”, TUJE, vol. 5, no. 3, pp. 100–104, 2021, doi: 10.31127/tuje.688291.
ISNAD Coşkun, Hilmi - Sancar, Sezer. “Client Satisfaction As Perceived by Architects and Civil Engineers”. Turkish Journal of Engineering 5/3 (July 2021), 100-104. https://doi.org/10.31127/tuje.688291.
JAMA Coşkun H, Sancar S. Client satisfaction as perceived by Architects and Civil Engineers. TUJE. 2021;5:100–104.
MLA Coşkun, Hilmi and Sezer Sancar. “Client Satisfaction As Perceived by Architects and Civil Engineers”. Turkish Journal of Engineering, vol. 5, no. 3, 2021, pp. 100-4, doi:10.31127/tuje.688291.
Vancouver Coşkun H, Sancar S. Client satisfaction as perceived by Architects and Civil Engineers. TUJE. 2021;5(3):100-4.
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