A Multi-Criteria Approach to Administrator Selection in the Tourism Sector

Abstract

Managing an operation effectively is only possible if the personnel employed as managers have job-appropriate features. In the tourism sector, where competition is intense and the conditions are constantly changing, the qualifications that the people in the managerial position should have should be known. The aim of this study is to determine the characteristics that are important for the success of managers in the tourism industry and to realize the candidate evaluation process in this direction. For this purpose, the studies conducted on the subject in the literature were examined, eight criteria were determined and these criteria were evaluated by five decision makers who are experts in their fields. Six candidates applying for the managerial position are listed according to these criteria. For this purpose, the weights of the criteria were determined using the SWARA technique, and then the candidates were listed with the fuzzy VIKOR technique. As a result of the research, criteria according to their importance; problem solving and decision making, leadership and communication skills, crisis management, goal setting, self-reliance, originality and creativity, ethical values and innovative services. The findings of the study will provide useful information to businesses operating in the tourism sector, students that aim to become the tourism manager of the future, academics and educational institutions.

Keywords

• Multi criteria decision making
• Tourism management
• Personnel selection
• SWARA
• Fuzzy VIKOR
• Multi criteria decision making

TURİZM SEKTÖRÜNDE YÖNETİCİ SEÇİMİNE YÖNELİK ÇOK KRİTERLİ BİR YAKLAŞIM

Abstract

Bir işletmeninin etkin bir biçimde yönetilebilmesi, yönetici olarak istihdam edilen personelin işe uygun özelliklere sahip olmasıyla mümkündür. Rekabetin yoğun olduğu ve koşulların sürekli değiştiği turizm sektöründe yönetici pozisyonundaki kişilerin sahip olması gereken niteliklerin bilinmesi gerekmektedir. Bu çalışmanın amacı, turizm endüstrisinde yöneticilerin başarısı için önemli olan özelliklerin belirlenmesi ve aday değerlendirme sürecinin bu doğrultuda gerçekleşmesidir. Bu amaç doğrultusunda literatürde konu ile ilgili yapılan çalışmalar incelenip sekiz kriter tespit edilmiş ve bu kriterler alanlarında uzman beş karar verici tarafından değerlendirilmiştir. Yönetici pozisyonu için başvuran altı aday bu kriterlere göre sıralanmıştır. Bunun için öncelikle SWARA tekniği kullanılarak kriterlerin ağırlıkları belirlenmiş, ardından bulanık VIKOR tekniği ile adaylar sıralanmıştır. Araştırmanın sonucunda önem derecelerine göre kriterler; problem çözme ve karar verme, liderlik ve iletişim becerileri, kriz yönetimi, hedef belirleme, özgüven, özgünlük ve yaratıcılık, etik değerler ve yenilikçi hizmetler şeklinde sıralanır. Çalışmanın bulguları, turizm sektöründe faaliyet gösteren işletmelere, geleceğin turizm yöneticisi olmayı hedefleyen öğrencilere, akademisyenlere ve eğitim kurumlarına yararlı bilgiler sağlayacaktır.

Keywords

• Turizm yöneticiliği
• Personel seçimi
• SWARA
• Bulanık VIKOR
• Çok kriterli karar verme

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