Research Article

IMPOLITENESS IN THE INSTITUTIONAL CONTEXT OF THE OFFICE: A PRAGMATIC ANALYSIS

Volume: 6 Number: 1 July 1, 2026
TR EN

IMPOLITENESS IN THE INSTITUTIONAL CONTEXT OF THE OFFICE: A PRAGMATIC ANALYSIS

Abstract

The present research examines impoliteness strategies employed in spoken interactions in selected episodes of The Office, an American mockumentary largely known for its dark humor elements. It further discusses how these strategies could affect the show’s comedic appeal. Episodes that were rated high on IMDb and simultaneously had the most potential to include impoliteness strategies comprise the data. The episodes include, for instance, an insubordinate office worker who acts explicitly rude to his boss and how the boss, the main character of the series, cannot bring him into line, or a roasting session between the manager and the workers. Data were coded in MAXQDA software by using Culpeper’s (2005) revised version of his earlier framework (Culpeper, 1996) of impoliteness strategies, as well as related literature (i.e., Bousfield, 2008; Culpeper, 1996, 2005, 2010; Lachenicht, 1980). The findings show that impoliteness was mostly achieved when the characters damaged the positive faces of each other, making the positive impoliteness strategies the most frequent type (54%). The audience had an “intrinsic” pleasure from the positive faces of the characters getting damaged, and the audience is “safe.” New categories of impoliteness emerged from the data, such as “inappropriate imitation”, “using an inappropriate defining feature”, “pointing out mistakes”, and “self-centered reframing”, put under the category of positive impoliteness. Rhetorical questions (“Did I stutter?”) and inappropriate jokes were also new and added under the “off-record” category. The study aimed to contribute to (im)politeness research by examining how this complex phenomenon comes to life in the institutional context of an office and how this can lead to humor.

Keywords

Ethical Statement

This research has been conducted in accordance with research and publication ethics. This study does not require ethics committee approval.

References

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  2. Bousfield, D. (2008). Impoliteness in interaction. John Benjamins. Brown, P., & Levinson, S. C. (1987). Politeness: Some universals in language usage. Cambridge University Press.
  3. Cronin, M. E. (2018). ‘Feck off!’ Exploring the relationship between impoliteness, laughter, and humour in the British-Irish sitcoms Father Ted, Black Books, and The IT Crowd (Doctoral dissertation, University of Birmingham). University of Birmingham.
  4. Culpeper, J. (1996). Towards an anatomy of impoliteness. Journal of Pragmatics, 25(3), 349–367. https://doi.org/10.1016/0378-2166(95)00014-3
  5. Culpeper, J. (1998). (Im)politeness in drama. In J. Culpeper, M. Short, & P. Verdonk (Eds.), Studying drama: From text to context (pp. 83–95). Routledge.
  6. Culpeper, J., Bousfield, D., & Wichmann, A. (2003). Impoliteness revisited: With special reference to dynamic and prosodic aspects. Journal of Pragmatics, 35(10–11), 1545–1579. https://doi.org/10.1016/S0378-2166(02)00118-2
  7. Culpeper, J. (2005). Impoliteness and entertainment in the television quiz show The Weakest Link. Journal of Politeness Research, 1(1), 35–72. https://doi.org/10.1515/jplr.2005.1.1.35
  8. Culpeper, J. (2008). Reflections on impoliteness, relational work, and power. In D. Bousfield & M. A. Locher (Eds.), Impoliteness in language: Studies on its interplay with power in theory and practice (pp. 17–44). Walter de Gruyter.

Details

Primary Language

English

Subjects

World Languages, Literature and Culture (Other)

Journal Section

Research Article

Publication Date

July 1, 2026

Submission Date

January 15, 2025

Acceptance Date

January 23, 2026

Published in Issue

Year 2026 Volume: 6 Number: 1

APA
Taymaz Demirok, N. (2026). IMPOLITENESS IN THE INSTITUTIONAL CONTEXT OF THE OFFICE: A PRAGMATIC ANALYSIS. World Language Studies, 6(1), 88-113. https://izlik.org/JA39CW29SY
AMA
1.Taymaz Demirok N. IMPOLITENESS IN THE INSTITUTIONAL CONTEXT OF THE OFFICE: A PRAGMATIC ANALYSIS. World Language Studies. 2026;6(1):88-113. https://izlik.org/JA39CW29SY
Chicago
Taymaz Demirok, Neris. 2026. “IMPOLITENESS IN THE INSTITUTIONAL CONTEXT OF THE OFFICE: A PRAGMATIC ANALYSIS”. World Language Studies 6 (1): 88-113. https://izlik.org/JA39CW29SY.
EndNote
Taymaz Demirok N (July 1, 2026) IMPOLITENESS IN THE INSTITUTIONAL CONTEXT OF THE OFFICE: A PRAGMATIC ANALYSIS. World Language Studies 6 1 88–113.
IEEE
[1]N. Taymaz Demirok, “IMPOLITENESS IN THE INSTITUTIONAL CONTEXT OF THE OFFICE: A PRAGMATIC ANALYSIS”, World Language Studies, vol. 6, no. 1, pp. 88–113, July 2026, [Online]. Available: https://izlik.org/JA39CW29SY
ISNAD
Taymaz Demirok, Neris. “IMPOLITENESS IN THE INSTITUTIONAL CONTEXT OF THE OFFICE: A PRAGMATIC ANALYSIS”. World Language Studies 6/1 (July 1, 2026): 88-113. https://izlik.org/JA39CW29SY.
JAMA
1.Taymaz Demirok N. IMPOLITENESS IN THE INSTITUTIONAL CONTEXT OF THE OFFICE: A PRAGMATIC ANALYSIS. World Language Studies. 2026;6:88–113.
MLA
Taymaz Demirok, Neris. “IMPOLITENESS IN THE INSTITUTIONAL CONTEXT OF THE OFFICE: A PRAGMATIC ANALYSIS”. World Language Studies, vol. 6, no. 1, July 2026, pp. 88-113, https://izlik.org/JA39CW29SY.
Vancouver
1.Neris Taymaz Demirok. IMPOLITENESS IN THE INSTITUTIONAL CONTEXT OF THE OFFICE: A PRAGMATIC ANALYSIS. World Language Studies [Internet]. 2026 Jul. 1;6(1):88-113. Available from: https://izlik.org/JA39CW29SY