A Study on Job Satisfaction Levels of Employees Working in 112 Emergency Health Services

Year 2025, Volume: 23 Issue: 2, 259 - 275, 07.07.2025

Kemal Temel

https://doi.org/10.11611/yead.1620115

Abstract

The information asymmetry, non substitutability, and non storability inherent in healthcare services highlight the importance of examining organizational concepts, paving the way for scientific studies that address similar issues in diverse ways. Employee job satisfaction levels are considered a significant factor in patient intervention and diagnosis. In this context, the research investigates the job satisfaction levels of personnel working in 112 emergency ambulance services across eight provinces in Turkey. Data from 595 participants were analyzed using the job satisfaction scale developed by Weiss et al. (1967) and reliable tests (Mann-Whitney U). The study aims to gain a deeper understanding of organizational behavior in stressful work environments by focusing on demographic factors, intrinsic and extrinsic satisfaction dimensions, and job related variables. In this regard, the research contributes to the fields of health management and organizational behavior by providing new findings on regional differences among provinces, the role of hobbies, and variations based on job titles. These contributions are significant in the context of the limited number of studies related to prehospital emergency health services.

Keywords

Job satisfaction , Organizational commitment , Organizational behavior

112 Acil Sağlık Hizmetlerinde Çalışanların İş Tatmin Düzeyleri Üzerine Bir Araştırma

Abstract

Sağlık hizmetlerinin bilgi asimetrisi, ikamesizlik, depo edilmezlik gibi kendine özgü sektörel özellikleri, benzer konuların farklı biçimde ele alındığı bilimsel çalışmaların önünü açarak örgütsel kavramların irdelenmesini daha da önemli hale getirmektedir. Çalışanların iş tatmin düzeyleri, hasta müdahalesi ve teşhisi açısından önemli bir faktör olarak değerlendirilmektedir. Bu kapsamda araştırma, Türkiye’deki sekiz ilde 112 acil ambulans hizmetlerinde hizmet veren personellerin iş tatmin düzeylerini incelemektedir. Weiss vd., (1967)’ tarafından geliştirilen iş tatmin ölçeği ve güvenilir testler (Mann-Whitney U) kullanılarak 595 katılımcının verileri analiz edilmiştir. Çalışma, demografik, içsel ve dışsal doyum boyutu ve iş ile ilgili değişkenlere odaklanarak stresli çalışma ortamlarında örgütsel davranışı derinlemesine anlamayı hedeflemektedir. Bu kapsamda çalışma, iller arasındaki bölgesel farklılıklar, hobilerin rolü ve unvanlara göre farklılıklar gibi konulara yönelik yeni bulgular ile sağlık yönetimi ve örgütsel davranış alanındaki çalışmalara katkı sağlamaktadır. Hastane öncesi acil sağlık hizmetlerine yönelik az sayıdaki çalışma bağlamında bu katkılar önemlidir.

Keywords

İş tatmini , Aidiyet , Örgütsel davranış

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