Yıl 2020, Cilt 8 , Sayı 1, Sayfalar 48 - 75 2020-06-10

Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava

Gabriela USLU CİBERE [1] , Murat Alper BAŞARAN [2] , Kemal KANTARCI [3]


Slovakia is positioned in a highly competitive market of Central European countries with geographical and cultural similarities. Despite having a good potential, the tourism development in the country has not reached the level of the neighboring countries. In information sensitive sector such as tourism, the development is highly dependent on following and implementing new trends including latest technology. The usage of social media and Travel 2.0 platforms has become crucial in decision-making about the place to go or stay and online reviews have turned into a valuable source of information about the supplier’s performance and service quality. This study analyses hotel performance through hotel performance attributes using consumer generated reviews posted on the number one hotel rating social platform TripAdvisor. Hotel reviews based on real travel experience is a valuable source of information about the hotel’s performance evaluated by tourists directly. Several interesting findings resulted from the research and further implications were advised.

Hotel performance, Travel 2.0, Tripadvisor, Cosumer generated reviews, Slovakia
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Birincil Dil en
Konular Otelcilik, Konaklama, Spor ve Turizm
Bölüm Araştırma Makalesi
Yazarlar

Orcid: 0000-0002-2945-5987
Yazar: Gabriela USLU CİBERE (Sorumlu Yazar)
Kurum: ALANYA ALAADDIN KEYKUBAT UNIVERSITY
Ülke: Turkey


Orcid: 0000-0001-9887-5531
Yazar: Murat Alper BAŞARAN
Kurum: ALANYA ALAADDIN KEYKUBAT UNIVERSITY
Ülke: Turkey


Orcid: 0000-0002-9572-2959
Yazar: Kemal KANTARCI
Kurum: ALANYA ALAADDIN KEYKUBAT UNIVERSITY
Ülke: Turkey


Tarihler

Başvuru Tarihi : 16 Ocak 2019
Kabul Tarihi : 17 Ocak 2020
Yayımlanma Tarihi : 10 Haziran 2020

Bibtex @araştırma makalesi { ahtr592312, journal = {Advances in Hospitality and Tourism Research (AHTR)}, issn = {2147-9100}, eissn = {2148-7316}, address = {Akdeniz University, Tourism Faculty Dumlupınar Boulevard Post Code: 07058 Campus ANTALYA, TURKEY}, publisher = {Akdeniz Üniversitesi}, year = {2020}, volume = {8}, pages = {48 - 75}, doi = {10.30519/ahtr.592312}, title = {Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava}, key = {cite}, author = {Uslu Ci̇bere, Gabriela and Başaran, Murat Alper and Kantarcı, Kemal} }
APA Uslu Ci̇bere, G , Başaran, M , Kantarcı, K . (2020). Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava . Advances in Hospitality and Tourism Research (AHTR) , 8 (1) , 48-75 . DOI: 10.30519/ahtr.592312
MLA Uslu Ci̇bere, G , Başaran, M , Kantarcı, K . "Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava" . Advances in Hospitality and Tourism Research (AHTR) 8 (2020 ): 48-75 <https://dergipark.org.tr/tr/pub/ahtr/issue/54821/592312>
Chicago Uslu Ci̇bere, G , Başaran, M , Kantarcı, K . "Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava". Advances in Hospitality and Tourism Research (AHTR) 8 (2020 ): 48-75
RIS TY - JOUR T1 - Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava AU - Gabriela Uslu Ci̇bere , Murat Alper Başaran , Kemal Kantarcı Y1 - 2020 PY - 2020 N1 - doi: 10.30519/ahtr.592312 DO - 10.30519/ahtr.592312 T2 - Advances in Hospitality and Tourism Research (AHTR) JF - Journal JO - JOR SP - 48 EP - 75 VL - 8 IS - 1 SN - 2147-9100-2148-7316 M3 - doi: 10.30519/ahtr.592312 UR - https://doi.org/10.30519/ahtr.592312 Y2 - 2020 ER -
EndNote %0 Advances in Hospitality and Tourism Research (AHTR) Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava %A Gabriela Uslu Ci̇bere , Murat Alper Başaran , Kemal Kantarcı %T Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava %D 2020 %J Advances in Hospitality and Tourism Research (AHTR) %P 2147-9100-2148-7316 %V 8 %N 1 %R doi: 10.30519/ahtr.592312 %U 10.30519/ahtr.592312
ISNAD Uslu Ci̇bere, Gabriela , Başaran, Murat Alper , Kantarcı, Kemal . "Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava". Advances in Hospitality and Tourism Research (AHTR) 8 / 1 (Haziran 2020): 48-75 . https://doi.org/10.30519/ahtr.592312
AMA Uslu Ci̇bere G , Başaran M , Kantarcı K . Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava. Advances in Hospitality and Tourism Research (AHTR). 2020; 8(1): 48-75.
Vancouver Uslu Ci̇bere G , Başaran M , Kantarcı K . Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava. Advances in Hospitality and Tourism Research (AHTR). 2020; 8(1): 48-75.
IEEE G. Uslu Ci̇bere , M. Başaran ve K. Kantarcı , "Evaluation of Hotel Performance Attributes Through Consumer Generated Reviews: The Case of Bratislava", Advances in Hospitality and Tourism Research (AHTR), c. 8, sayı. 1, ss. 48-75, Haz. 2020, doi:10.30519/ahtr.592312