Yıl 2020, Cilt 8 , Sayı 1, Sayfalar 151 - 176 2020-06-10

The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis

Mert GÜRLEK [1] , Murat YEŞİLTAŞ [2]


The main purpose of this study is to understand how abusive supervision affects service sabotage. In this context, the mediating role of job alienation was examined. In addition, other purpose of this research is to investigate whether organization-based self-esteem moderates the relationship between abusive supervision and job alienation. The study was carried out with the participation of 336 employees working in hotel companies in different regions of Turkey. It was revealed that abusive supervision impacts on job alienation and service sabotage. Moreover, the study results showed that job alienation affects service sabotage. Job alienation has a mediating role whereas organization-based self-esteem does not have a moderating role. Finally, this study contributes to the management literature by providing a cross-section on the consequences of abusive supervision.
Abusive Supervision, Job Alienation, Organization-Based Self-Esteem, Service Sabotage, Deviant Behavior
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Birincil Dil en
Konular Otelcilik, Konaklama, Spor ve Turizm
Bölüm Araştırma Makalesi
Yazarlar

Orcid: 0000-0002-0024-7746
Yazar: Mert GÜRLEK
Kurum: Burdur Mehmet Akif Ersoy University
Ülke: Turkey


Orcid: 0000-0001-7865-0407
Yazar: Murat YEŞİLTAŞ (Sorumlu Yazar)
Kurum: Burdur Mehmet Akif Ersoy Üniversitesi
Ülke: Turkey


Tarihler

Başvuru Tarihi : 26 Ocak 2020
Kabul Tarihi : 18 Ocak 2020
Yayımlanma Tarihi : 10 Haziran 2020

Bibtex @araştırma makalesi { ahtr695159, journal = {Advances in Hospitality and Tourism Research (AHTR)}, issn = {2147-9100}, eissn = {2148-7316}, address = {Akdeniz University, Tourism Faculty Dumlupınar Boulevard Post Code: 07058 Campus ANTALYA, TURKEY}, publisher = {Akdeniz Üniversitesi}, year = {2020}, volume = {8}, pages = {151 - 176}, doi = {10.30519/ahtr.695159}, title = {The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis}, key = {cite}, author = {Gürlek, Mert and Yeşi̇ltaş, Murat} }
APA Gürlek, M , Yeşi̇ltaş, M . (2020). The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis . Advances in Hospitality and Tourism Research (AHTR) , 8 (1) , 151-176 . DOI: 10.30519/ahtr.695159
MLA Gürlek, M , Yeşi̇ltaş, M . "The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis" . Advances in Hospitality and Tourism Research (AHTR) 8 (2020 ): 151-176 <https://dergipark.org.tr/tr/pub/ahtr/issue/54821/695159>
Chicago Gürlek, M , Yeşi̇ltaş, M . "The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis". Advances in Hospitality and Tourism Research (AHTR) 8 (2020 ): 151-176
RIS TY - JOUR T1 - The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis AU - Mert Gürlek , Murat Yeşi̇ltaş Y1 - 2020 PY - 2020 N1 - doi: 10.30519/ahtr.695159 DO - 10.30519/ahtr.695159 T2 - Advances in Hospitality and Tourism Research (AHTR) JF - Journal JO - JOR SP - 151 EP - 176 VL - 8 IS - 1 SN - 2147-9100-2148-7316 M3 - doi: 10.30519/ahtr.695159 UR - https://doi.org/10.30519/ahtr.695159 Y2 - 2020 ER -
EndNote %0 Advances in Hospitality and Tourism Research (AHTR) The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis %A Mert Gürlek , Murat Yeşi̇ltaş %T The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis %D 2020 %J Advances in Hospitality and Tourism Research (AHTR) %P 2147-9100-2148-7316 %V 8 %N 1 %R doi: 10.30519/ahtr.695159 %U 10.30519/ahtr.695159
ISNAD Gürlek, Mert , Yeşi̇ltaş, Murat . "The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis". Advances in Hospitality and Tourism Research (AHTR) 8 / 1 (Haziran 2020): 151-176 . https://doi.org/10.30519/ahtr.695159
AMA Gürlek M , Yeşi̇ltaş M . The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis. Advances in Hospitality and Tourism Research (AHTR). 2020; 8(1): 151-176.
Vancouver Gürlek M , Yeşi̇ltaş M . The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis. Advances in Hospitality and Tourism Research (AHTR). 2020; 8(1): 151-176.
IEEE M. Gürlek ve M. Yeşi̇ltaş , "The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis", Advances in Hospitality and Tourism Research (AHTR), c. 8, sayı. 1, ss. 151-176, Haz. 2020, doi:10.30519/ahtr.695159