Havalimanı Operasyonlarında Yolcu Akışı ve Kaynak Optimizasyonuna Yönelik Simülasyon Analizi

Year 2026, Volume: 14 Issue: 2 , 511 - 524 , 19.04.2026

Begüm Yanıkoğlu , Sinem Özkan

https://doi.org/10.29130/dubited.1608854

https://izlik.org/JA85XH36BE

Abstract

Bu çalışma, havayolu taşımacılığının kritik bir unsuru olan havalimanlarında yaşanan kapasite yetersizliklerini ve bu durumun yolcular üzerindeki etkilerini incelemektedir. Havayolu seyahatinin zaman tasarrufu ve kullanım kolaylığı gibi avantajlarına rağmen, artan talep nedeniyle havalimanlarında uzun kuyruklar ve bekleme süreleri meydana gelmektedir. Özellikle güvenlik kontrolleri, check-in işlemleri, bagaj teslimi ve pasaport kontrolleri gibi kritik noktalarda yaşanan yoğunluk, yolcu memnuniyetini olumsuz etkilemektedir. Çalışma, havalimanı işlem birimlerinde bekleme sürelerini ve kaynak kullanımını optimize ederek operasyonel verimliliği artırmayı ve maliyetleri azaltmayı hedeflemektedir. İzmir Adnan Menderes Havalimanı’ndan alınan yerli ve yabancı yolcu verileri ile literatürdeki temel bilgileri kullanan simülasyon analizleri, farklı senaryolar altında personel vardiyalarının optimizasyonunu ve çevrim içi check-in gibi modern uygulamaların etkili kullanımını incelemektedir. Bulgular, belirli işlem birimlerinde personel sayısının azaltılmasının maliyetleri düşürmekle birlikte bekleme sürelerini artırabileceğini göstermektedir. Bu çalışma, havalimanı yöneticilerine stratejik kararlar alırken değerli veriler sunmakta ve gelecekteki operasyonel planlamalar için önemli bir kaynak oluşturmaktadır.

Keywords

Simülasyon analizi , Yolcu memnuniyeti , Kaynak optimizasyonu , Operasyonel verimlilik

Simulation-Based Optimization of Passenger Flow and Resources in Airport Operations

https://izlik.org/JA85XH36BE

Abstract

This study examines capacity inadequacies at airports, a critical component of airline transportation, and their impact on passengers. Despite the advantages of air travel, such as time savings and convenience, increasing demand often leads to long queues and delays at airports. Congestion, particularly at key points such as security checks, check-in counters, baggage drop-off, and immigration controls, significantly impacts passenger satisfaction. The study focuses on enhancing operational efficiency and reducing costs by minimizing waiting times and optimizing resource utilization in airport processing units. To evaluate these issues, a discrete-event simulation model was developed using domestic and international passenger flow data from İzmir Adnan Menderes Airport. The analysis is guided by the hypothesis that improvements in staff allocation and process configurations can reduce waiting times without substantially increasing operational costs. Simulation analyses, supported by insights from the literature, explore various scenarios for optimizing staff shifts and implementing modern solutions, such as online check-in. The findings reveal that reducing staff in specific processing units can lower costs but may increase waiting times, highlighting the trade-off between efficiency and service quality. This study provides valuable insights for airport managers to make strategic decisions and serves as a crucial reference for future operational planning.

Keywords

Simulation analysis , Passenger satisfaction , Resource optimization , Operational efficiency

Ethical Statement

This study does not involve human or animal participants. All procedures followed scientific and ethical principles, and all referenced studies are appropriately cited.

Supporting Institution

This research received no external funding.

Thanks

The authors do not wish to acknowledge any individual or institution.

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