Yıl 2020, Cilt 19 , Sayı , Sayfalar 11 - 22 2020-12-31

Model Design Supplier Relationship Performance Measurement

Rizki Prakasa HASIBUAN [1] , Elisa KUSRINI [2]


One way to maintain a position is how to meet customer satisfaction in a business-to-business context and build buyer-supplier relationships. There are many factors that influence customer satisfaction in the context of business to business and build buyer-supplier relationships. This paper aims to design a more comprehensive supplier relationship performance measurement (SRPM) model with the buyer's perspective and the supplier's perspective. The proposed SRPM model to make it easier for manufacturing companies to measure the performance of the established buyer-supplier relationship. The research method uses interviews and questionnaires to supply chain actors in manufacturing companies and validated by supply chain management experts. The resulting design model for measuring SRPM uses several factors including cost, quality, lead-time, flexibility, trust, power, transparency, communication, commitment, economic sustainable, social sustainable and environmentally sustainable. The proposed model is implemented directly into manufacturing companies using the Analitycal Hirarchy Process (AHP) method. The results obtained look at the total final value of the supplier-buyer relationship and do the mapping with the SRPM matrix model.
Supplier, Supplier relationship performance measurement, SRPM, Supplier relationship management, AHP
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Birincil Dil en
Konular Sosyal
Bölüm Articles
Yazarlar

Yazar: Rizki Prakasa HASIBUAN
Kurum: University of Putera Batam
Ülke: Indonesia


Yazar: Elisa KUSRINI
Kurum: Islamic University of Indonesia
Ülke: Indonesia


Tarihler

Yayımlanma Tarihi : 31 Aralık 2020

Bibtex @konferans bildirisi { epess839319, journal = {The Eurasia Proceedings of Educational and Social Sciences}, issn = {}, eissn = {2587-1730}, address = {}, publisher = {ISRES Organizasyon Turizm Eğitim Danışmanlık Ltd. Şti.}, year = {2020}, volume = {19}, pages = {11 - 22}, doi = {}, title = {Model Design Supplier Relationship Performance Measurement}, key = {cite}, author = {Hasıbuan, Rizki Prakasa and Kusrını, Elisa} }
APA Hasıbuan, R , Kusrını, E . (2020). Model Design Supplier Relationship Performance Measurement . The Eurasia Proceedings of Educational and Social Sciences , 19 , 11-22 . Retrieved from https://dergipark.org.tr/tr/pub/epess/issue/58175/839319
MLA Hasıbuan, R , Kusrını, E . "Model Design Supplier Relationship Performance Measurement" . The Eurasia Proceedings of Educational and Social Sciences 19 (2020 ): 11-22 <https://dergipark.org.tr/tr/pub/epess/issue/58175/839319>
Chicago Hasıbuan, R , Kusrını, E . "Model Design Supplier Relationship Performance Measurement". The Eurasia Proceedings of Educational and Social Sciences 19 (2020 ): 11-22
RIS TY - JOUR T1 - Model Design Supplier Relationship Performance Measurement AU - Rizki Prakasa Hasıbuan , Elisa Kusrını Y1 - 2020 PY - 2020 N1 - DO - T2 - The Eurasia Proceedings of Educational and Social Sciences JF - Journal JO - JOR SP - 11 EP - 22 VL - 19 IS - SN - -2587-1730 M3 - UR - Y2 - 2020 ER -
EndNote %0 The Eurasia Proceedings of Educational and Social Sciences Model Design Supplier Relationship Performance Measurement %A Rizki Prakasa Hasıbuan , Elisa Kusrını %T Model Design Supplier Relationship Performance Measurement %D 2020 %J The Eurasia Proceedings of Educational and Social Sciences %P -2587-1730 %V 19 %N %R %U
ISNAD Hasıbuan, Rizki Prakasa , Kusrını, Elisa . "Model Design Supplier Relationship Performance Measurement". The Eurasia Proceedings of Educational and Social Sciences 19 / (Aralık 2020): 11-22 .
AMA Hasıbuan R , Kusrını E . Model Design Supplier Relationship Performance Measurement. EPESS. 2020; 19: 11-22.
Vancouver Hasıbuan R , Kusrını E . Model Design Supplier Relationship Performance Measurement. The Eurasia Proceedings of Educational and Social Sciences. 2020; 19: 11-22.
IEEE R. Hasıbuan ve E. Kusrını , "Model Design Supplier Relationship Performance Measurement", The Eurasia Proceedings of Educational and Social Sciences, c. 19, ss. 11-22, Ara. 2021