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Year 2019, Volume: 32 Issue: 2, 582 - 593, 01.06.2019

Abstract

References

  • Akyüz, K. C., Balaban, Y. and Yıldırım, İ. “Orman Endüstri Mühendisliği Bölümü Öğrencilerinin Gereksinimlerinin Kano Modeli Yardımıyla Sınıflandırılması”, Kastamonu Üniversitesi Orman Fakültesi Dergisi, 13(2): 258-267, (2013).
  • Uca, M. and Menteş, S.,”İşletme Bölümü Öğrencilerinin Bölüm Gereksinimlerinin Kano Modeli İle Siniflandirilmasi: Dokuz Eylül Üniversitesi, İşletme Fakültesi Uygulamasi”, Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, 9(1),(2008).
  • Sofyalioğlu, Ç. and Tunail, İ.,”Kano Modelinin Kalite Fonksiyon Göçerimi Planlama Matrisinde Kullanımı”, Ege Academic Review, 12(1), (2012) .
  • Shahin, A. and Zairi, M., “Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines”, Total Quality Management & Business Excellence, 20(9), 1003-1028, (2009).
  • Books, G. J., and Klemm, K.. “A unique approach to preventing back pain in the dental office”, Work (Reading, Mass.), 42(2): 299-306, (2011).
  • Kırzıoğlu, Z. and Yetiş, A., “Diş hekimliği kliniklerinde ergonomik düzenlemeler”, Atatürk Üniversitesi Diş Hekimliği Fakültesi Dergisi, (3), (2013).
  • Gravina, N., Lindstrom-Hazel, D., and Austin, J. “The effects of workstation changes and behavioral interventions on safe typing postures in an office”, Work-Andover Medical Publishers Incorporated Then Ios Press-, 29(3): 245,(2007).
  • Lewis, R. J., Krawiec, M., Confer, E., Agopsowicz, D. and Crandall, E. “Musculoskeletal disorder worker compensation costs and injuries before and after an office ergonomics program” International Journal of Industrial Ergonomics, 29(2): 95-99, (2002).
  • Mahmud, N., Kenny, D. T., Zein, R. M. and Hassan, S. N. “Ergonomic training reduces musculoskeletal disorders among office workers: results from the 6-month follow-up”, The Malaysian journal of medical sciences: MJMS, 18(2):1,(2011).
  • Robertson, M., Amick, B. C., 3rd, DeRango, K., Rooney, T., Bazzani, L., Harrist, R., and Moore, A. “The effects of an office ergonomics training and chair intervention on worker knowledge, behavior and musculoskeletal risk” Applied Ergonomics, 40(1):124-135,(2009).
  • Robertson, M. M., Ciriello, V. M., and Garabet, A. M. “Office ergonomics training and a sit-stand workstation: effects on musculoskeletal and visual symptoms and performance of office workers”, Applied Ergonomics, 44(1); 73-85, (2013).
  • Avikal, S., Jain, R. and Mishra P.K. “A Kano model, AHP and M-TOPSIS method-based technique for disassembly line balancing under fuzzy environment”, Applied Soft Computing, 25; 519–529,(2014).
  • Ghorbani, M., Arabzad S.M., and Shahin, A. “A novel approach for supplier selection based on the Kano model and fuzzy MCDM”, International Journal of Production Research, 51(18): 5469–5484, (2013).
  • Wang C.H and Wu C.W., “Combining conjoint analysis with Kano model to optimize product varieties of smart phones: a VIKOR perspective”, Journal of Industrial and Production Engineering, 31(4); 177–186,(2014).
  • Chou, J.-R. “A linguistic evaluation approach for universal design”. Information Sciences, 190;76-94, (2012).
  • Kano, N., Seraku, N., Takahashi, F. and Tsuji, S., "Attractive quality and must-be quality", The Journal of the Japanese Society for Quality Control,14(2); 39 -48, (1984).
  • Tan, K.C., and Shen, X.X., “Integrating Kano’s model in the planning matrix of quality function deployment”, Total Quality Management, 11(8): 1141-1151,(2000).
  • Berger, C., Blauth R., Boger D., Bolster C., DuMuchoel W., and Pouliot F., D., W. “A special issue on Kano's methods for understanding customer-defined quality. (1993).
  • Matzler, K., Hinterhuber, H. H. “How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment”, Technovation, 18(1): 25-38, (1998).
  • Griffin, A., and Hauser, J. R. “The voice of the customer”, Marketing science, 12(1): 1-27,(1993).
  • Piaw, C.Y., Asas Statistik Penyelidikan, Kaedah dan Statistik Penyelidikan; Kuala Lumpur, McGraw Hill, Malaysia, (2006).
  • Ulucan, F., ve Zeyrek, S. “Ofislerde İş Sağlığı ve Güvenliği”, İş Sağlığı ve Güvenliği Genel Müdürlüğü’, http://www. isgum. gov. tr/rsm/file/isgdoc/IG14-ofislerde_isg. pdf,(Erişim Tarihi 24 Ocak 2014), 4-17.
  • Baslo, M. “Ofis Ergonomisi-Sırt ve Boyun Ağrılarını Önlemek İçin Ofis Ortamını Düzenlemek”, Baş, Boyun, Bel Ağrıları Sempozyum Dizisi (30): 155-165, (2002).
  • Babalık, F. C. Mühendisler için ergonomi:işbilim, 5. Baskı,Dora Yayınları, Bursa, (2016).

AN ERGONOMIC INVESTIGATION OF WORKING ENVIRONMENT WITH KANO MODEL AND UNIVERSAL DESIGN PRINCIPLES

Year 2019, Volume: 32 Issue: 2, 582 - 593, 01.06.2019

Abstract

Quality of work environment in terms of adequacy
of the conditions of working offices is becoming more important each passing
day for companies. It is revealed that ergonomically suitable working
environment makes employee motivation increase, and that precisely has a
positive effect on both human health and company interests. Kano model is a
powerful tool used in the determination of design requirements for the
classification of the users’ degree of satisfaction, but even for this tool, a
common language of phrase is needed to show what extends has to be achieved to
provide these customer needs independently from individual point of views.
Universal Design Principles (UDP) is a tool to evaluate products, services and
the environment to make them used by everyone without needing additional design
and regardless of age and skills. In this study, we propose some suggestions
about ergonomic design of work environment to eliminate the factors that
prevent unhealthy, inefficient and unsafe work conditions via the employment of
a common language in terms of occupants’ requests. We used Kano model and UDP
tools and propose an integrated approach to offer an enhanced working
environment. Proposed approach is validated with a real-world application,
where questionnaires were prepared based on ergonomic conditions and UDP, and
then the approach was evaluated with Kano Model for a large-scale public
institution.

References

  • Akyüz, K. C., Balaban, Y. and Yıldırım, İ. “Orman Endüstri Mühendisliği Bölümü Öğrencilerinin Gereksinimlerinin Kano Modeli Yardımıyla Sınıflandırılması”, Kastamonu Üniversitesi Orman Fakültesi Dergisi, 13(2): 258-267, (2013).
  • Uca, M. and Menteş, S.,”İşletme Bölümü Öğrencilerinin Bölüm Gereksinimlerinin Kano Modeli İle Siniflandirilmasi: Dokuz Eylül Üniversitesi, İşletme Fakültesi Uygulamasi”, Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, 9(1),(2008).
  • Sofyalioğlu, Ç. and Tunail, İ.,”Kano Modelinin Kalite Fonksiyon Göçerimi Planlama Matrisinde Kullanımı”, Ege Academic Review, 12(1), (2012) .
  • Shahin, A. and Zairi, M., “Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines”, Total Quality Management & Business Excellence, 20(9), 1003-1028, (2009).
  • Books, G. J., and Klemm, K.. “A unique approach to preventing back pain in the dental office”, Work (Reading, Mass.), 42(2): 299-306, (2011).
  • Kırzıoğlu, Z. and Yetiş, A., “Diş hekimliği kliniklerinde ergonomik düzenlemeler”, Atatürk Üniversitesi Diş Hekimliği Fakültesi Dergisi, (3), (2013).
  • Gravina, N., Lindstrom-Hazel, D., and Austin, J. “The effects of workstation changes and behavioral interventions on safe typing postures in an office”, Work-Andover Medical Publishers Incorporated Then Ios Press-, 29(3): 245,(2007).
  • Lewis, R. J., Krawiec, M., Confer, E., Agopsowicz, D. and Crandall, E. “Musculoskeletal disorder worker compensation costs and injuries before and after an office ergonomics program” International Journal of Industrial Ergonomics, 29(2): 95-99, (2002).
  • Mahmud, N., Kenny, D. T., Zein, R. M. and Hassan, S. N. “Ergonomic training reduces musculoskeletal disorders among office workers: results from the 6-month follow-up”, The Malaysian journal of medical sciences: MJMS, 18(2):1,(2011).
  • Robertson, M., Amick, B. C., 3rd, DeRango, K., Rooney, T., Bazzani, L., Harrist, R., and Moore, A. “The effects of an office ergonomics training and chair intervention on worker knowledge, behavior and musculoskeletal risk” Applied Ergonomics, 40(1):124-135,(2009).
  • Robertson, M. M., Ciriello, V. M., and Garabet, A. M. “Office ergonomics training and a sit-stand workstation: effects on musculoskeletal and visual symptoms and performance of office workers”, Applied Ergonomics, 44(1); 73-85, (2013).
  • Avikal, S., Jain, R. and Mishra P.K. “A Kano model, AHP and M-TOPSIS method-based technique for disassembly line balancing under fuzzy environment”, Applied Soft Computing, 25; 519–529,(2014).
  • Ghorbani, M., Arabzad S.M., and Shahin, A. “A novel approach for supplier selection based on the Kano model and fuzzy MCDM”, International Journal of Production Research, 51(18): 5469–5484, (2013).
  • Wang C.H and Wu C.W., “Combining conjoint analysis with Kano model to optimize product varieties of smart phones: a VIKOR perspective”, Journal of Industrial and Production Engineering, 31(4); 177–186,(2014).
  • Chou, J.-R. “A linguistic evaluation approach for universal design”. Information Sciences, 190;76-94, (2012).
  • Kano, N., Seraku, N., Takahashi, F. and Tsuji, S., "Attractive quality and must-be quality", The Journal of the Japanese Society for Quality Control,14(2); 39 -48, (1984).
  • Tan, K.C., and Shen, X.X., “Integrating Kano’s model in the planning matrix of quality function deployment”, Total Quality Management, 11(8): 1141-1151,(2000).
  • Berger, C., Blauth R., Boger D., Bolster C., DuMuchoel W., and Pouliot F., D., W. “A special issue on Kano's methods for understanding customer-defined quality. (1993).
  • Matzler, K., Hinterhuber, H. H. “How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment”, Technovation, 18(1): 25-38, (1998).
  • Griffin, A., and Hauser, J. R. “The voice of the customer”, Marketing science, 12(1): 1-27,(1993).
  • Piaw, C.Y., Asas Statistik Penyelidikan, Kaedah dan Statistik Penyelidikan; Kuala Lumpur, McGraw Hill, Malaysia, (2006).
  • Ulucan, F., ve Zeyrek, S. “Ofislerde İş Sağlığı ve Güvenliği”, İş Sağlığı ve Güvenliği Genel Müdürlüğü’, http://www. isgum. gov. tr/rsm/file/isgdoc/IG14-ofislerde_isg. pdf,(Erişim Tarihi 24 Ocak 2014), 4-17.
  • Baslo, M. “Ofis Ergonomisi-Sırt ve Boyun Ağrılarını Önlemek İçin Ofis Ortamını Düzenlemek”, Baş, Boyun, Bel Ağrıları Sempozyum Dizisi (30): 155-165, (2002).
  • Babalık, F. C. Mühendisler için ergonomi:işbilim, 5. Baskı,Dora Yayınları, Bursa, (2016).
There are 24 citations in total.

Details

Primary Language English
Subjects Engineering
Journal Section Industrial Engineering
Authors

Aylin Adem 0000-0003-4820-6684

Burcu Yılmaz Kaya 0000-0002-5088-5842

Metin Dagdevıren 0000-0003-2121-5978

Publication Date June 1, 2019
Published in Issue Year 2019 Volume: 32 Issue: 2

Cite

APA Adem, A., Yılmaz Kaya, B., & Dagdevıren, M. (2019). AN ERGONOMIC INVESTIGATION OF WORKING ENVIRONMENT WITH KANO MODEL AND UNIVERSAL DESIGN PRINCIPLES. Gazi University Journal of Science, 32(2), 582-593.
AMA Adem A, Yılmaz Kaya B, Dagdevıren M. AN ERGONOMIC INVESTIGATION OF WORKING ENVIRONMENT WITH KANO MODEL AND UNIVERSAL DESIGN PRINCIPLES. Gazi University Journal of Science. June 2019;32(2):582-593.
Chicago Adem, Aylin, Burcu Yılmaz Kaya, and Metin Dagdevıren. “AN ERGONOMIC INVESTIGATION OF WORKING ENVIRONMENT WITH KANO MODEL AND UNIVERSAL DESIGN PRINCIPLES”. Gazi University Journal of Science 32, no. 2 (June 2019): 582-93.
EndNote Adem A, Yılmaz Kaya B, Dagdevıren M (June 1, 2019) AN ERGONOMIC INVESTIGATION OF WORKING ENVIRONMENT WITH KANO MODEL AND UNIVERSAL DESIGN PRINCIPLES. Gazi University Journal of Science 32 2 582–593.
IEEE A. Adem, B. Yılmaz Kaya, and M. Dagdevıren, “AN ERGONOMIC INVESTIGATION OF WORKING ENVIRONMENT WITH KANO MODEL AND UNIVERSAL DESIGN PRINCIPLES”, Gazi University Journal of Science, vol. 32, no. 2, pp. 582–593, 2019.
ISNAD Adem, Aylin et al. “AN ERGONOMIC INVESTIGATION OF WORKING ENVIRONMENT WITH KANO MODEL AND UNIVERSAL DESIGN PRINCIPLES”. Gazi University Journal of Science 32/2 (June 2019), 582-593.
JAMA Adem A, Yılmaz Kaya B, Dagdevıren M. AN ERGONOMIC INVESTIGATION OF WORKING ENVIRONMENT WITH KANO MODEL AND UNIVERSAL DESIGN PRINCIPLES. Gazi University Journal of Science. 2019;32:582–593.
MLA Adem, Aylin et al. “AN ERGONOMIC INVESTIGATION OF WORKING ENVIRONMENT WITH KANO MODEL AND UNIVERSAL DESIGN PRINCIPLES”. Gazi University Journal of Science, vol. 32, no. 2, 2019, pp. 582-93.
Vancouver Adem A, Yılmaz Kaya B, Dagdevıren M. AN ERGONOMIC INVESTIGATION OF WORKING ENVIRONMENT WITH KANO MODEL AND UNIVERSAL DESIGN PRINCIPLES. Gazi University Journal of Science. 2019;32(2):582-93.