İşyerinde dışlanmanın sanal kaytarma, duygusal tükenmişlik ve işyeri sıkıntısı üzerindeki etkisinin incelenmesi: ampirik bir analiz

Abstract

İşyerinde dışlanma, çalışanların psikolojik iyi oluşunu ve iş davranışlarını etkileyebilen önemli bir örgütsel sorundur. Çalışanların işyerinde dışlanmaya yönelik verdikleri tepkiler ise davranışsal ve psikolojik olarak farklı şekillerde ortaya çıkabilmektedir. Ancak bu etkilerin özellikle sanal kaytarma, duygusal tükenmişlik ve işyeri sıkıntısı bağlamında nasıl şekillendiği henüz yeterince açıklığa kavuşturulamamıştır. Bu doğrultuda bu çalışmada işyerinde dışlanmanın sanal kaytarma, duygusal tükenmişlik ve işyeri sıkıntısı üzerindeki etkilerinin incelenmesi amaçlanmıştır. İşyerinde dışlanmanın potansiyel etkileri öz-belirleme teorisi, sosyal kimlik teorisi, sosyal değişim teorisi ve başa çıkma teorileri gibi geniş bir teorik çerçeve bağlamında incelenmiştir. Çalışmada nicel bir yaklaşım benimsenmiş ve araştırma için gerekli veriler anket tekniği aracılığıyla elde edilmiştir. Araştırmanın örneklemini farklı sektörlerde çalışan 411 katılımcı oluşturmaktadır. Araştırmanın bulguları, işyerinde dışlanmanın sanal kaytarma ve onun alt boyutları üzerinde anlamlı bir etkisinin olmadığını, buna karşın duygusal tükenmişlik ve işyeri sıkıntısını önemli ölçüde tetiklediğini göstermektedir. Ayrıca işyeri sıkıntısının duygusal tükenmişlik ile pozitif yönde ilişkili olduğu, buna karşılık hem duygusal tükenmişlik hem de işyeri sıkıntısının sanal kaytarma ile negatif yönde ilişkili olduğu tespit edilmiştir. Bu bulgular, sanal kaytarmanın işyerinde dışlanmanın doğrudan bir sonucu olarak değerlendirilmemesi gerektiğini göstermektedir. Bunun yerine, kontrollü düzeyde gerçekleştirilen sanal kaytarma davranışının işyeri sıkıntısı ve duygusal tükenmişliği azaltma potansiyeline sahip olabileceği ileri sürülebilir. Çalışma işyerinde dışlanma psikolojisinin bağlama göre değişebileceğini ve sanal kaytarmanın tek başına negatif bir davranış olarak değerlendirilmemesi gerektiğini ortaya koymaktadır. Ayrıca, işyerinde dışlanma, sanal kaytarma, duygusal tükenmişlik ve işyeri sıkıntısı arasındaki ilişkileri bütüncül bir çerçevede ele alarak literatüre katkı sunmaktadır. Elde edilen bulgular, örgütlerde kapsayıcı ve destekleyici çalışma ortamlarının oluşturulmasının çalışanların psikolojik iyi oluşu açısından değerli olduğunu göstermektedir.

Keywords

• İşyerinde dışlanma
• sanal kaytarma
• duygusal tükenmişlik
• işyeri sıkıntısı

Exploring the impact of workplace ostracism on cyberloafing, emotional exhaustion, and workplace boreout: an empirical analysis

Abstract

Workplace ostracism is a significant organizational issue that can affect employees' psychological well-being and work behaviors. Employees may respond to workplace ostracism through various behavioral and psychological reactions. However, the ways in which workplace ostracism influences cyberloafing, emotional exhaustion, and workplace boredom have not yet been sufficiently clarified. Accordingly, this study aims to examine the impact of workplace ostracism on cyberloafing, emotional exhaustion, and workplace boreout. The potential effects of workplace ostracism within the current study are examined from a broad theoretical perspective including self-determination, social identity, social exchange, and coping theories. For this purpose, a quantitative research was benefited, and required data were collected through questionnaires. The sample of research comprised 411 employees from different sectors. The findings show that workplace ostracism has no any significant effect on cyberloafing and its sub-dimensions. But it significantly predicts emotional exhaustion and workplace boreout. Workplace boreout was found to be positively correlated with emotional exhaustion, while both emotional exhaustion and workplace boreout were negatively related to cyberloafing. The findings suggest that cyberloafing should not be considered a direct consequence of workplace ostracism. Based on the findings, it can be argued that controlled levels of cyberloafing behavior may have the potential to reduce workplace boreout and emotional exhaustion. The study also reveals that the psychology of workplace ostracism varies across contexts. That is cyberloafing should not be considered a negative behavior in itself. The study contributes to the literature by focusing the relationships between workplace ostracism, cyberloafing, emotional exhaustion, and workplace boreout within a holistic framework. The findings show that creating supportive work environments in organizations is beneficial for employees' psychological well-being.

Keywords

• Workplace ostracism
• cyberloafing
• emotional exhaustion
• workplace boreout

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