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Year 2018, Volume: 2 Issue: 2, 165 - 175, 03.01.2019

Emine Kale

Abstract

References

  • Aksoy, A. & Kaplan, M. (2005). Konaklama işletmelerinde departmanlar arası çatışmanın analizi ve bir uygulama. Fırat Üniversitesi Sosyal Bilimler Dergisi, 15 (1), 133-154.
  • Aşan, Ö. & Aydın, E. M. (2006), Örgütsel Davranış (Ed. H. Can), Arıkan Basım Yayım, İstanbul.
  • Ayub,,N.; Al Qurashi, S. M.; Al-Yafi, W. A & Jehn, K. (2017). Personality traits and conflict management styles in predicting job performance and conflict, International Journal of Conflict Management, 28 (5): 671-694.
  • De Dreu C.K.W. & Van Vianen, A.E.M., (2001). Managing relationship conflict and the effectiveness of organizational teams, Journal of Organizational Behavior, 22: 309-328
  • De Dreu, C. K. W. (1997). Productive conflict: The importance of conflict management and conflict issue. In C. K. W. De Dreu & E. Van De Vliert (Eds.), Using conflict in organizations (pp. 9–22). London: Sage.
  • Francis, J. S. (2018). Conflict Management Styles and Employee Performance in Public Hospitals in Nyeri County, Kenya, Master’s Thesis, Kenyatta University, Kenya.
  • Gladstein, D. L. (1984), Groups in context: A model of task group effectiveness, Administrative Science Quarterly, 29 (4), 499-517
  • Goodman, S. A. & Svyantek, D. J. (1999). Person-organization fit and contextual performance: Do shared values matter. Journal of Vocational Behavior, 55(2), 254-275
  • Grey, K. S. (2017), Exploring the Relationship between U.S. Jamaican Immigrants’ Cultural Beliefs and Conflict Management Styles as These Correlations are Related to Their Perceived Job Satisfaction and Job Performance, Doctoral Thesis, Florida International University, USA.
  • Gross, Michael, & Guerrero, Laura K. (2000). Managing conflict appropriately and effectively: An application of the competence model to Rahim’s organizational conflict styles. International Journal of Conflict Management, 11(3), 200–227.
  • Jehn, K. A., (1995). “A multi-method examination of the benefits and detriments of intragroup conflict”, Administrative Science Quarterly, 40(2): 256-282.
  • Jehn, K. A. (1997). A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly, 42(3): 530-557.
  • Leung, K., & Tjosvold, D. (1998). Conflict Management in the Asia Pacific. Singapore: Wiley.
  • McShane, S. & Travaglione, T. (2003). Organisational Behaviour, McGraw-Hill Australia.
  • Moberg, P. J. (2001). Linking conflict strategy to the five-factor model: Theoretical and empirical foundations. International Journal of Conflict Management, 12, 47– 68.
  • Rahim, M. A. (1983), A measure of styles of handling interpersonal conflict, The Academy of Management Journal, 26 (2): 368-376.
  • Rahim, M. A.; Antonioni D. & Psenicka C. (2001), A structural equations model of leader power, subordinates’ styles of handling conflict, and job performance, International Journal of Conflict Management, 12 (3): 191-211.
  • Rahim, M. A.; Magner N. R. &. Shapiro D. L (2000), Do justice perceptions influence styles of handling conflict with superiors?: What justice perceptions, precisely?, The International Journal of Conflict Management, 11 (1): 9-31.
  • Rahim, M. A. (2002), Toward a theory of managing organizational conflict, The International Journal of Conflict Management, 13 (3): 206-235.
  • Robbins, S. P.; Judge, T. A. (2007). Organizational Behavior, Pearson Prentice Hall, New Jersey.
  • Shih, H. A. & Susanto, E. (2010), Conflict management styles, emotional intelligence, and job performance in public organizations, International Journal of Conflict Management, 21 (2): 147-168.
  • Tjosvold, D. (1998). Cooperative and competitive goal approach to conflict: Accomplishments and challenges, Applied Psychology: An International Review, 47, 285–342.
  • Topaloğlu, C.; Avcı, U. (2008). Çatışma nedenleri ve yönetimi: Otel işletmelerinde yönetici bakış açısıyla bir inceleme, Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 13 (2):.75-92.
  • Tosi, H.L., Rizzo, J.R. & Carroll, S.J. (1994), Managing Organizational Behavior, Third Edition, Blackwell Business, USA.
  • Trudel, J. (2009). Workplace Incivility : Relationship with Conflict Management Styles and Impact on Perceived Job Performance, Organizational Commitment and Turnover. Doctoral Thesis, University of Louiswille, USA.
  • Tunç, T. (2011). Benlik Saygısı ve Kaygının Çatışma Yönetim Stilleri Üzerindeki Etkileri: Bir Üniversite Hastanesi Örneği, Doktora tezi, Sakarya Üniversitesi, Sosyal Bilimler Enstitüsü, Sakarya.
  • Üngüren, E. (2008). Örgütsel çatışma yönetimi üzerine konaklama işletmelerinde bir araştırma. Uluslararası Sosyal Araştırmalar Dergisi, 1(5), 880-909.
  • Wall, V. & Nolan L. (1986). Perceptions of inequity, satisfaction, and conflict in task-oriented groups. Human Relations, 39: 1033-1052.
  • Weider-Hatfield, D., & Hatfield, J. (1995). Relationships among conflict management styles, levels of conflict, and reactions to works, Journal of Social Psychology, 135, 687–98.
  • Zaman, U.& Saif, M. (2016). Perceived accountability and conflict management styles as predictors of job performance of public officials in Pakistan, Gomal University Journal of Research [GUJR] 32 (2): 24-35.
  • Zhang, S. J.; Chen, Y. Q. & Sun, H. (2015). Emotional intelligence, conflict management styles, and innovation performance: An empirical study of Chinese employees, International Journal of Conflict Management 26(4), 450-478.

ÇATIŞMA YÖNETİM STİLLERİNİN GÖREV PERFORMANSINA ETKİSİ

Year 2018, Volume: 2 Issue: 2, 165 - 175, 03.01.2019

Emine Kale

Abstract

Bireylerarası çatışma, bireylerin tercih ettikleri sonuçlar, tutumlar, değerler ve davranışlarla ilgili olarak

birbirlerine karşı olduklarını düşünen iki veya daha fazla kişiyle ilgilidir. Çatışma yönetimi stilleri, bireylerin

çatışmayla başa çıkarken kullanmayı tercih ettikleri özel davranış kalıpları olarak tanımlanmaktadır. Beş farklı

çatışma yönetimi tarzı vardır: bütünleştirmeci, kaçınmacı, ödün verici, hükmedici, uzlaşmacı. Bu çalışmanın

amacı, bu çatışma yönetimi stillerinin görev performansı üzerindeki etkilerini incelemektir. Çalışmanın örneklemi

Nevşehir’deki üç, dört ve beş yıldızlı otellerde gıda ve içecek departmanı çalışanlarından oluşmaktadır. Veriler bir

anket kullanılarak toplanmış ve çalışma sonunda toplam 139 kullanılabilir anket elde edilmiştir.

Regresyon analizinin sonuçlarına göre, “bütünleştirici ve hükmedici tarz”, görev performansını olumlu

yönde etkilerken, “kaçınmacı tarz” olumsuz

Keywords

Çatışma Yönetim Stilleri Görev Performansı Otel İşletmeleri Yiyecek-İçecek Personeli

References

  • Aksoy, A. & Kaplan, M. (2005). Konaklama işletmelerinde departmanlar arası çatışmanın analizi ve bir uygulama. Fırat Üniversitesi Sosyal Bilimler Dergisi, 15 (1), 133-154.
  • Aşan, Ö. & Aydın, E. M. (2006), Örgütsel Davranış (Ed. H. Can), Arıkan Basım Yayım, İstanbul.
  • Ayub,,N.; Al Qurashi, S. M.; Al-Yafi, W. A & Jehn, K. (2017). Personality traits and conflict management styles in predicting job performance and conflict, International Journal of Conflict Management, 28 (5): 671-694.
  • De Dreu C.K.W. & Van Vianen, A.E.M., (2001). Managing relationship conflict and the effectiveness of organizational teams, Journal of Organizational Behavior, 22: 309-328
  • De Dreu, C. K. W. (1997). Productive conflict: The importance of conflict management and conflict issue. In C. K. W. De Dreu & E. Van De Vliert (Eds.), Using conflict in organizations (pp. 9–22). London: Sage.
  • Francis, J. S. (2018). Conflict Management Styles and Employee Performance in Public Hospitals in Nyeri County, Kenya, Master’s Thesis, Kenyatta University, Kenya.
  • Gladstein, D. L. (1984), Groups in context: A model of task group effectiveness, Administrative Science Quarterly, 29 (4), 499-517
  • Goodman, S. A. & Svyantek, D. J. (1999). Person-organization fit and contextual performance: Do shared values matter. Journal of Vocational Behavior, 55(2), 254-275
  • Grey, K. S. (2017), Exploring the Relationship between U.S. Jamaican Immigrants’ Cultural Beliefs and Conflict Management Styles as These Correlations are Related to Their Perceived Job Satisfaction and Job Performance, Doctoral Thesis, Florida International University, USA.
  • Gross, Michael, & Guerrero, Laura K. (2000). Managing conflict appropriately and effectively: An application of the competence model to Rahim’s organizational conflict styles. International Journal of Conflict Management, 11(3), 200–227.
  • Jehn, K. A., (1995). “A multi-method examination of the benefits and detriments of intragroup conflict”, Administrative Science Quarterly, 40(2): 256-282.
  • Jehn, K. A. (1997). A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly, 42(3): 530-557.
  • Leung, K., & Tjosvold, D. (1998). Conflict Management in the Asia Pacific. Singapore: Wiley.
  • McShane, S. & Travaglione, T. (2003). Organisational Behaviour, McGraw-Hill Australia.
  • Moberg, P. J. (2001). Linking conflict strategy to the five-factor model: Theoretical and empirical foundations. International Journal of Conflict Management, 12, 47– 68.
  • Rahim, M. A. (1983), A measure of styles of handling interpersonal conflict, The Academy of Management Journal, 26 (2): 368-376.
  • Rahim, M. A.; Antonioni D. & Psenicka C. (2001), A structural equations model of leader power, subordinates’ styles of handling conflict, and job performance, International Journal of Conflict Management, 12 (3): 191-211.
  • Rahim, M. A.; Magner N. R. &. Shapiro D. L (2000), Do justice perceptions influence styles of handling conflict with superiors?: What justice perceptions, precisely?, The International Journal of Conflict Management, 11 (1): 9-31.
  • Rahim, M. A. (2002), Toward a theory of managing organizational conflict, The International Journal of Conflict Management, 13 (3): 206-235.
  • Robbins, S. P.; Judge, T. A. (2007). Organizational Behavior, Pearson Prentice Hall, New Jersey.
  • Shih, H. A. & Susanto, E. (2010), Conflict management styles, emotional intelligence, and job performance in public organizations, International Journal of Conflict Management, 21 (2): 147-168.
  • Tjosvold, D. (1998). Cooperative and competitive goal approach to conflict: Accomplishments and challenges, Applied Psychology: An International Review, 47, 285–342.
  • Topaloğlu, C.; Avcı, U. (2008). Çatışma nedenleri ve yönetimi: Otel işletmelerinde yönetici bakış açısıyla bir inceleme, Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 13 (2):.75-92.
  • Tosi, H.L., Rizzo, J.R. & Carroll, S.J. (1994), Managing Organizational Behavior, Third Edition, Blackwell Business, USA.
  • Trudel, J. (2009). Workplace Incivility : Relationship with Conflict Management Styles and Impact on Perceived Job Performance, Organizational Commitment and Turnover. Doctoral Thesis, University of Louiswille, USA.
  • Tunç, T. (2011). Benlik Saygısı ve Kaygının Çatışma Yönetim Stilleri Üzerindeki Etkileri: Bir Üniversite Hastanesi Örneği, Doktora tezi, Sakarya Üniversitesi, Sosyal Bilimler Enstitüsü, Sakarya.
  • Üngüren, E. (2008). Örgütsel çatışma yönetimi üzerine konaklama işletmelerinde bir araştırma. Uluslararası Sosyal Araştırmalar Dergisi, 1(5), 880-909.
  • Wall, V. & Nolan L. (1986). Perceptions of inequity, satisfaction, and conflict in task-oriented groups. Human Relations, 39: 1033-1052.
  • Weider-Hatfield, D., & Hatfield, J. (1995). Relationships among conflict management styles, levels of conflict, and reactions to works, Journal of Social Psychology, 135, 687–98.
  • Zaman, U.& Saif, M. (2016). Perceived accountability and conflict management styles as predictors of job performance of public officials in Pakistan, Gomal University Journal of Research [GUJR] 32 (2): 24-35.
  • Zhang, S. J.; Chen, Y. Q. & Sun, H. (2015). Emotional intelligence, conflict management styles, and innovation performance: An empirical study of Chinese employees, International Journal of Conflict Management 26(4), 450-478.
There are 31 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Emine Kale

Publication Date January 3, 2019
Published in Issue Year 2018 Volume: 2 Issue: 2

Cite

APA Kale, E. (2019). ÇATIŞMA YÖNETİM STİLLERİNİN GÖREV PERFORMANSINA ETKİSİ. Uluslararası Turizm Ekonomi Ve İşletme Bilimleri Dergisi, 2(2), 165-175.
AMA Kale E. ÇATIŞMA YÖNETİM STİLLERİNİN GÖREV PERFORMANSINA ETKİSİ. IJTEBS. January 2019;2(2):165-175.
Chicago Kale, Emine. “ÇATIŞMA YÖNETİM STİLLERİNİN GÖREV PERFORMANSINA ETKİSİ”. Uluslararası Turizm Ekonomi Ve İşletme Bilimleri Dergisi 2, no. 2 (January 2019): 165-75.
EndNote Kale E (January 1, 2019) ÇATIŞMA YÖNETİM STİLLERİNİN GÖREV PERFORMANSINA ETKİSİ. Uluslararası Turizm Ekonomi ve İşletme Bilimleri Dergisi 2 2 165–175.
IEEE E. Kale, “ÇATIŞMA YÖNETİM STİLLERİNİN GÖREV PERFORMANSINA ETKİSİ”, IJTEBS, vol. 2, no. 2, pp. 165–175, 2019.
ISNAD Kale, Emine. “ÇATIŞMA YÖNETİM STİLLERİNİN GÖREV PERFORMANSINA ETKİSİ”. Uluslararası Turizm Ekonomi ve İşletme Bilimleri Dergisi 2/2 (January 2019), 165-175.
JAMA Kale E. ÇATIŞMA YÖNETİM STİLLERİNİN GÖREV PERFORMANSINA ETKİSİ. IJTEBS. 2019;2:165–175.
MLA Kale, Emine. “ÇATIŞMA YÖNETİM STİLLERİNİN GÖREV PERFORMANSINA ETKİSİ”. Uluslararası Turizm Ekonomi Ve İşletme Bilimleri Dergisi, vol. 2, no. 2, 2019, pp. 165-7.
Vancouver Kale E. ÇATIŞMA YÖNETİM STİLLERİNİN GÖREV PERFORMANSINA ETKİSİ. IJTEBS. 2019;2(2):165-7.
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