Service innovation in enhancing academic quality at private higher education institutions in Gorontalo: a theoretical conceptual model analysis of innovation diffusion using the SEM-PLS approach

I Kadek Satria Arsana; Ansar Ansar; Hasim Hasim; Juriko Abdussamad; Yanti Aneta

doi:10.17478/jegys.1773750

Service innovation in enhancing academic quality at private higher education institutions in Gorontalo: a theoretical conceptual model analysis of innovation diffusion using the SEM-PLS approach

Abstract

Private higher education institutions in Gorontalo face challenges in improving academic quality due to limited understanding of the impactful dimensions of service innovation and the absence of a comprehensive conceptual model that explains the relationship between service innovation and academic quality. This study aims to develop and test a conceptual model of the influence of service innovation on academic quality at private higher education institutions in Gorontalo using the SEM-PLS approach. The research employed a quantitative explanatory approach with a total sample of 426 respondents from 11 private universities in Gorontalo, collected via an online structured questionnaire distributed through Google Forms. The instrument was developed based on literature reviews and previous empirical studies, using a 5-point Likert scale to measure perceptions. The findings show that service innovation has a dominant influence on academic quality (β = 0.482, p < 0.000), sustainable innovation governance principles have a significant effect (β = 0.349, p < 0.000), and a moderating effect strengthens the relationship between the two (β = 0.081, p = 0.002). Private universities require a harmonious integration between service innovation and sustainable governance to achieve optimal and sustainable improvements in academic quality.

Keywords

References

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Details

Primary Language

English

Subjects

Other Fields of Education (Other)

Journal Section

Research Article

Authors

I Kadek Satria Arsana ^*
0000-0003-2926-2656
Indonesia

Ansar Ansar
Indonesia

Hasim Hasim This is me
Indonesia

Juriko Abdussamad This is me
Indonesia

Yanti Aneta This is me
Indonesia

Publication Date

December 30, 2025

Submission Date

August 29, 2025

Acceptance Date

September 30, 2025

Published in Issue

Year 2025 Volume: 13 Number: 4

DOI

https://doi.org/10.17478/jegys.1773750

IZ

https://izlik.org/JA99DK37WC

Cite

RIS / Bibtex

APA

Arsana, I. K. S., Ansar, A., Hasim, H., Abdussamad, J., & Aneta, Y. (2025). Service innovation in enhancing academic quality at private higher education institutions in Gorontalo: a theoretical conceptual model analysis of innovation diffusion using the SEM-PLS approach. Journal for the Education of Gifted Young Scientists, 13(4), 287-298. https://doi.org/10.17478/jegys.1773750

AMA

1.Arsana IKS, Ansar A, Hasim H, Abdussamad J, Aneta Y. Service innovation in enhancing academic quality at private higher education institutions in Gorontalo: a theoretical conceptual model analysis of innovation diffusion using the SEM-PLS approach. JEGYS. 2025;13(4):287-298. doi:10.17478/jegys.1773750

Chicago

Arsana, I Kadek Satria, Ansar Ansar, Hasim Hasim, Juriko Abdussamad, and Yanti Aneta. 2025. “Service Innovation in Enhancing Academic Quality at Private Higher Education Institutions in Gorontalo: A Theoretical Conceptual Model Analysis of Innovation Diffusion Using the SEM-PLS Approach”. Journal for the Education of Gifted Young Scientists 13 (4): 287-98. https://doi.org/10.17478/jegys.1773750.

EndNote

Arsana IKS, Ansar A, Hasim H, Abdussamad J, Aneta Y (December 1, 2025) Service innovation in enhancing academic quality at private higher education institutions in Gorontalo: a theoretical conceptual model analysis of innovation diffusion using the SEM-PLS approach. Journal for the Education of Gifted Young Scientists 13 4 287–298.

IEEE

[1]I. K. S. Arsana, A. Ansar, H. Hasim, J. Abdussamad, and Y. Aneta, “Service innovation in enhancing academic quality at private higher education institutions in Gorontalo: a theoretical conceptual model analysis of innovation diffusion using the SEM-PLS approach”, JEGYS, vol. 13, no. 4, pp. 287–298, Dec. 2025, doi: 10.17478/jegys.1773750.

ISNAD

Arsana, I Kadek Satria - Ansar, Ansar - Hasim, Hasim - Abdussamad, Juriko - Aneta, Yanti. “Service Innovation in Enhancing Academic Quality at Private Higher Education Institutions in Gorontalo: A Theoretical Conceptual Model Analysis of Innovation Diffusion Using the SEM-PLS Approach”. Journal for the Education of Gifted Young Scientists 13/4 (December 1, 2025): 287-298. https://doi.org/10.17478/jegys.1773750.

JAMA

1.Arsana IKS, Ansar A, Hasim H, Abdussamad J, Aneta Y. Service innovation in enhancing academic quality at private higher education institutions in Gorontalo: a theoretical conceptual model analysis of innovation diffusion using the SEM-PLS approach. JEGYS. 2025;13:287–298.

MLA

Arsana, I Kadek Satria, et al. “Service Innovation in Enhancing Academic Quality at Private Higher Education Institutions in Gorontalo: A Theoretical Conceptual Model Analysis of Innovation Diffusion Using the SEM-PLS Approach”. Journal for the Education of Gifted Young Scientists, vol. 13, no. 4, Dec. 2025, pp. 287-98, doi:10.17478/jegys.1773750.

Vancouver

1.I Kadek Satria Arsana, Ansar Ansar, Hasim Hasim, Juriko Abdussamad, Yanti Aneta. Service innovation in enhancing academic quality at private higher education institutions in Gorontalo: a theoretical conceptual model analysis of innovation diffusion using the SEM-PLS approach. JEGYS. 2025 Dec. 1;13(4):287-98. doi:10.17478/jegys.1773750