Swot analysis of ChatGPT usage among employees

Year 2025, Volume: 8 Issue: 4 - ICETOL 2025 Special Issue, 429 - 440, 30.12.2025

Daniel Ainooson - Noonoo , David Nanor

https://doi.org/10.31681/jetol.1774638

Abstract

The introduction and widespread adoption of ChatGPT, particularly in the public domain, have demonstrated the utility of Artificial Intelligence (AI) in nearly all aspects of life. ChatGPT serves as a personal assistant to many people in this era. This extends to the human resources (HR) personnel of various organisations who use ChatGPT for daily tasks, such as writing letters and minutes, and searching for ways to resolve office problems. One hundred senior HR officers from higher educational schools in a sub-Saharan country were selected as participants for the study. As a new technological tool being integrated into various human resource practices, a strengths, weaknesses, opportunities and threats (SWOT) analysis is required to help identify and improve its benefits and mitigate the problems associated with its usage in official duties. ChatGPT is noted to be a time saver and makes work more accessible. From the study, however, it was observed to have weaknesses like being unable to communicate on all subject matters correctly, like a human will and producing text that sounds plausible but is incorrect under the surface. The study’s findings show that institutions can adapt or adopt ChatGPT in official duties, but do so with set policies and guidelines, not to misinform and increase the unemployment rate in Ghana.

Keywords

Artificial Intelligence , ChatGPT , SWOT Analysis , Human Resource Practices , GENERATIVE AI

Ethical Statement

All ethical protocols for research were observed.

Thanks

To all tertiary institutions management that willingly agreed for their staff to partake in this study and also the staff that willingly agreed to participate in the study.

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