THE COMMUNICATION SKILLS OF HEALTHCARE PROFESSIONALS AS OPPOSED TO THOSE WORKING OUTSIDE THE HEALTHCARE SECTOR

Year 2024, Volume: 10 Issue: 20 , 160 - 173 , 31.10.2024

Çiğdem Keskin , Derviş Boztosun , Özge Üstün , Dilek Ener , Faruk Yaman

https://doi.org/10.48121/jihsam.1565325

https://izlik.org/JA32ZZ85DW

Abstract

Communication, a fundamental aspect of human interaction, was the focus of this study. We compared the communication skills of individuals in the healthcare sector with those outside it. While the research did not uncover significant differences based on demographic characteristics, it did reveal noteworthy disparities in communication skill scores. These findings, we believe, will significantly contribute to the existing literature and provide valuable insights for addressing communication challenges at an institutional level. We recommend similar research in different institutions and sectors, with results evaluated separately, to further enhance our understanding of this crucial area.

Keywords

Communication , Communication skill , Healthcare workers

References

• Ak, B. (1990). Management in Health Services , Ankara: Yeni Asya Publishing, 27,251 Akcan, Ş. (2018). Communication Skills in Healthcare Workers: A Case Study in Konya Province. (Published Master's Thesis), Selçuk University, 2018,
• Konya. Atasayı, M., & Yıldız, E. (2018). Birinci basamakta çalışan hemşirelerin iletişim becerileri ile mesleki doyumları arasındaki ilişkinin incelenmesi. Mersin Üniversitesi Sağlık Bilimleri Dergisi, 11(1), 38-49. https://doi.org/10.26559/mersinsbd.308422
• Bostan, S. (2007). Investigation of the Attitudes of Healthcare Workers Towards Patient Rights. Hacettepe Health Administration Journal , Ankara, Vol. 10(1), 3-4.
• Cuceoglu , D. (2002). Communication Hardware, Istanbul, 73-75. Duran, S., & Albayrak, S. (2020). Sağlık çalışanlarının iletişim becerileri ve göçmenlerle yaşadıkları iletişim zorlukları. Türkiye Klinikleri Hemşirelik Bilimleri Dergisi, 12(3), 355-65. https://doi.org/10.5336/nurses.2020-74433
• Elkin , N ., Karadağlı, F. & Barut, AY (2016). Determination of communication skills levels and related variables of health sciences college students. Mersin Univ Journal of Health Sciences . 9(2).
• Erigüç , G. & Eriş, H. (2013). Communication Skills of Health Services Vocational School Students: Harran University Example. Electronic Journal of Social Sciences, 12(46), 232-254.
• Erişen, MA (2024). A Study on Communication Skills and Fear of Violence among Healthcare Workers. Gümüşhane University Journal of Health Sciences, 13(1): 351–360.
• Erözkan , A. (2005). Factors Affecting the Communication Skills of University Students. M.U. Atatürk Faculty of Education Journal of Educational Sciences, 22, 135-150.
• Gençer Çelik, G. (2021). Sağlık Sektörü Çalışanlarının İletişim Becerilerinin İncelenmesi. Akademik Araştırmalar Ve Çalışmalar Dergisi (AKAD), 13(24), 266-275. https://doi.org/10.20990/kilisiibfakademik.877097 .
• Gaskar , S. & Özyazıcıoğlu , N. (2014). Communication Skills of Anatolian Health Vocational High School Students Skills. Current Pediatrics Journal .1, 20-25.
• Gençer Çelik, G. (2021). Investigation of Communication Skills of Health Sector Workers. Journal of Academic Research and Studies . 13(24), 266-275.
• Karadağ, M., Işık, O., Cankul, İ. H., & Abuhanoğlu, H. (2015). Hekim ve hemşirelerin iletişim becerilerinin değerlendirilmesi, Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 17(1), 160-179. https://dergipark.org.tr/tr/pub/gaziuiibfd/issue/28308/300823
• Kumcağız , H. , Yılmaz, M., Balcı Çelik, S. & Aydın Avcı, İ. (2011). Communication skills of nurses: Samsun province example. Dicle Medical Journal, 38(1), 49-56.
• Omololu CB, (1984). Communication Behaviors Of Undergraduates Medical Students Before and After Training. British Journal of Medicine Psychology , 57, 97-100.
• Özcan H ., (2012). Empathic Tendency and Empathic Skills of Nurses: Gümüşhane Example. Gümüşhane University SBD, 1, 2-62.
• Şahin, ZA Özdemir, FK (2015). Determination of Communication and Empathy Levels of Nurses GOP .TaksimE.AH . JAREN; 1(1):1-7.
• Şahin, A. (2007). E-Municipality Applications in Turkey and the Konya example. Tabak RS, 1999. Health communication . Literature publications. Istanbul, p.1,30.
• Tengilimlioğlu , E. Öztürk, Y. (2004). Public relations in businesses . Seçkin Publishing. Ankara. Tengilimlioğlu , D.
• Kılıç, M. (2004). Public Relations in Hospitals. H. Ü.- Journal of the Faculty of Economics and Administrative Sciences , December , 2(2).
• Tengilimlioğlu , D. & Köksal, A. (2016). Executive and Medical Secretariat . Ankara, Seçkin Publishing.
• Yüksel Şahin, F: (1999). The Effect of Group Communication Skills Training on the Communication Skill Levels of University Students. Education and Science, 110, 12-19.