THE IMPACT OF HEALTH COMMUNICATION PROBLEMS ON DISTRUST IN HEALTH CARE SYSTEMS: THE CASE OF KONYA
Abstract
This study aimed to examine the impact of health communication problems experienced by individuals receiving health care services on their levels of distrust in health care systems. A descriptive research design employing a quantitative methodology was used. Data were collected using an electronically administered survey. The study sample consisted of individuals aged 18 and over residing in Konya who had accessed health care services. A total of 384 participants with diverse demographic characteristics voluntarily participated in the research. Data collection instruments included the ‘Health Care Systems Distrust Scale’ and the ‘Health Communication Problems Scale.’ The data were analyzed using IBM SPSS Statistics version 25. To assess group differences and compare mean scores, the Independent Samples t-test was applied for variables with two categories, while One-Way Analysis of Variance (ANOVA) was used for variables with three or more categories. Post-hoc analyses were conducted using the post-hoc (LSD) test to determine specific group-level differences. The findings indicated that individuals who receive the health care services and experience health communication problems exhibit moderate to high levels of distrust in health care systems. In addition, both health communication problems and levels of distrust significantly differed across various demographic groups. Statistically significant positive correlations of varying strength were also observed between health communication problems and distrust in health care systems.
Keywords
Ethical Statement
Ethical approval for this study was granted by the Non-Interventional Research Ethics Committee of the Faculty of Health Sciences at Selçuk University (Approval No: 2022/394).
References
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Details
Primary Language
English
Subjects
Health Care Administration
Journal Section
Research Article
Publication Date
October 31, 2025
Submission Date
May 13, 2025
Acceptance Date
September 6, 2025
Published in Issue
Year 2025 Volume: 11 Number: 22
APA
Arı, A., & Akman Dömbekci, H. (2025). THE IMPACT OF HEALTH COMMUNICATION PROBLEMS ON DISTRUST IN HEALTH CARE SYSTEMS: THE CASE OF KONYA. Journal of International Health Sciences and Management, 11(22), 129-143. https://doi.org/10.48121/jihsam.1698003
AMA
1.Arı A, Akman Dömbekci H. THE IMPACT OF HEALTH COMMUNICATION PROBLEMS ON DISTRUST IN HEALTH CARE SYSTEMS: THE CASE OF KONYA. Journal of International Health Sciences and Management. 2025;11(22):129-143. doi:10.48121/jihsam.1698003
Chicago
Arı, Ayşe, and Hilal Akman Dömbekci. 2025. “THE IMPACT OF HEALTH COMMUNICATION PROBLEMS ON DISTRUST IN HEALTH CARE SYSTEMS: THE CASE OF KONYA”. Journal of International Health Sciences and Management 11 (22): 129-43. https://doi.org/10.48121/jihsam.1698003.
EndNote
Arı A, Akman Dömbekci H (October 1, 2025) THE IMPACT OF HEALTH COMMUNICATION PROBLEMS ON DISTRUST IN HEALTH CARE SYSTEMS: THE CASE OF KONYA. Journal of International Health Sciences and Management 11 22 129–143.
IEEE
[1]A. Arı and H. Akman Dömbekci, “THE IMPACT OF HEALTH COMMUNICATION PROBLEMS ON DISTRUST IN HEALTH CARE SYSTEMS: THE CASE OF KONYA”, Journal of International Health Sciences and Management, vol. 11, no. 22, pp. 129–143, Oct. 2025, doi: 10.48121/jihsam.1698003.
ISNAD
Arı, Ayşe - Akman Dömbekci, Hilal. “THE IMPACT OF HEALTH COMMUNICATION PROBLEMS ON DISTRUST IN HEALTH CARE SYSTEMS: THE CASE OF KONYA”. Journal of International Health Sciences and Management 11/22 (October 1, 2025): 129-143. https://doi.org/10.48121/jihsam.1698003.
JAMA
1.Arı A, Akman Dömbekci H. THE IMPACT OF HEALTH COMMUNICATION PROBLEMS ON DISTRUST IN HEALTH CARE SYSTEMS: THE CASE OF KONYA. Journal of International Health Sciences and Management. 2025;11:129–143.
MLA
Arı, Ayşe, and Hilal Akman Dömbekci. “THE IMPACT OF HEALTH COMMUNICATION PROBLEMS ON DISTRUST IN HEALTH CARE SYSTEMS: THE CASE OF KONYA”. Journal of International Health Sciences and Management, vol. 11, no. 22, Oct. 2025, pp. 129-43, doi:10.48121/jihsam.1698003.
Vancouver
1.Ayşe Arı, Hilal Akman Dömbekci. THE IMPACT OF HEALTH COMMUNICATION PROBLEMS ON DISTRUST IN HEALTH CARE SYSTEMS: THE CASE OF KONYA. Journal of International Health Sciences and Management. 2025 Oct. 1;11(22):129-43. doi:10.48121/jihsam.1698003